Senior Support Engineer 2

Atlassian

5 - 10 years

35 - 40 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

product management functional testing process improvement exploratory testing javascript incident management video conferencing html troubleshooting computer networking

Work Mode

Work from Office

Job Type

Full Time

Job Description

At least 5+ years of experience in technical/developer support roles (where developers are the end-user) and/or as a system administrator for a large developer community
Exceptional prioritization and organization skills, that allow you to work on multiple tasks simultaneously
Strong customer handling skills, with the ability to de-escalate difficult situations with customers/developers
Exceptional soft skills, both internal and external communications via email, Slack, and video conferencing
Exhibit strong team-oriented interpersonal skills and the ability to work with a wide variety of people and roles effectively
Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies, and the enthusiasm to continually evolve as a technical expert
Mid to high proficiency with HTML and Javascript (preferred)
Experience in troubleshooting complex issues using the browser developer tools and/or HAR files
Strong understanding of the REST APIs and working with webhooks
Good understanding of computer networking (communication and transfer protocols, proxies, firewalls, authentication, and authorization protocols)
Experience with case reviews to identify trends and improvement areas and define action plans for support engineers
Be able to evaluate active tickets, prioritize workload, and strategic projects, and monitor queue health
Have the capability of building internal relationships with our development and product management teams to help communicate the needs and urgency of our customers
Ability to develop your team in becoming experienced support engineers with subject matter expertise in all types of technologies across the Atlassian Ecosystem stack.

Bonus Points

Experience with Atlassian s suite of products
Experience building apps or integrations
Experience in testing software applications (Exploratory Testing, Functional Testing etc.)
Background in software development

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