Enterprise Support Engineer -Cloud Migration

Job Description

Work directly with Atlassian customers and partners to help migrate their Atlassian products from On-prem to Cloud Jumping on to calls with customers to provide updates on migration. Engage support teams across multiple regions and/or cross functions within Atlassian like CSM , EAs, Devs for best outcomes towards the customers migration project Contribute to the creation and review of knowledge articles Participate in release readiness activities 8+ years of experience in support, software services, and/or system administration for a large end-user community 2+ years of experience working with enterprise customers in a high touch model Database skills, with the expertise to write and update SQL queries with ease Expertise to write Scripts (Python, bash/shell) Experience with SSO, SAML, LDAP, Active Directory, SSL, etc Experience with Splunk Experience with APIs and REST calls Worked with different operating systems, such as Linux, Unix, and Windows. Knowledge of networks Experience supporting Java, especially the JVM components Ability to handle problems, learn new technologies, and enthusiasm to evolve as a technical expert Experience working in an Enterprise environment or with Enterprise customers Exhibit team-oriented and the ability to work with several people and roles Experience in server-to-cloud migrations an added advantage