Sr. Service Engineer

Job Title: Sr. Service Engineer

Department:

Designation:

Industry Type:

Location:

Reports To:

Key Responsibilities:

Develop and implement the service strategy aligned with company goals

Establish KPIs and SLAs for service quality, response time, and resolution.

Lead customer support and technical assistance teams to ensure prompt resolution of issues.

Drive initiatives to enhance customer experience and brand reputation.

Manage escalation handling and critical customer complaints effectively.

Oversee installation, commissioning, and maintenance of solar inverter systems.

Monitor field service performance and optimize resource deployment.

Build, train, and lead a high-performing service team (engineers, technicians, regional heads).

Conduct regular technical and behavioral training programs.

Promote a culture of accountability, safety, and continuous improvement.

Provide technical guidance on inverter systems and related technologies.

Coordinate with R&D and production teams to feedback field issues and improvements.

Stay updated with industry trends, competitor products, and technological advancements.

Qualifications & Experience:

Education:

Experience:

·      Proven track record of managing large service teams and nationwide service networks.

·      Knowledge of inverter topologies, solar PV systems, and electrical installations.

Strong customer orientation and communication skills.