Sr. Order Processing Technician (Furniture)

Job Summary

As a Senior Order Process Technician at Chera Home Junction, you will be responsible for overseeing the end-to-end order management process, ensuring accuracy, timeliness, and customer satisfaction. This role demands a proactive individual with strong experience in retail order processing, inventory coordination, and customer communication. You will play a key role in guiding junior staff, optimizing fulfillment workflows, and supporting logistics to uphold service excellence across online and offline channels.

Key ResponsibilitiesOrder Processing & Fulfilment

• Manage and review customer orders for accuracy and completeness.
• Supervise the picking, packing, and timely dispatch of orders for in-store pickup and delivery.
• Verify payments, customer data, and product availability before order confirmation.
• Collaborate with warehouse and store teams to ensure efficient order flow.

Inventory Management

• Monitor real-time stock levels and ensure inventory records are up-to-date.
• Assist in demand forecasting and coordinate with procurement for timely replenishments.
• Identify inventory issues, including discrepancies, damages, and shrinkage, and implement corrective actions.

Customer Support

• Communicate professionally with customers about order status, delays, or queries.
• Resolve order-related complaints and manage returns, exchanges, and refunds in line with company policies.
• Ensure high levels of customer satisfaction through prompt and clear service.

Logistics & Coordination

• Liaise with courier/shipping partners to ensure smooth last-mile delivery.
• Track shipments, troubleshoot delivery issues, and ensure compliance with shipping standards.
• Maintain proper documentation for all dispatch and logistics activities.

Reporting & Supervision

• Maintain accurate logs of all order processing tasks and inventory movements.
• Generate and analyze daily, weekly, and monthly performance and order reports.
• Mentor junior technicians and assist in training new hires on order management SOPs.
• Ensure adherence to internal controls, safety procedures, and best practices.

Requirements

• Minimum of 2–4 years of experience in order processing, inventory control, or retail logistics.
• High school diploma required; diploma or degree in Logistics, Business Administration, or Retail Management is preferred.
• Proficient in MS Office, order management systems, POS, and inventory software.
• Strong leadership, multitasking, and communication skills.
• Proven ability to thrive in a fast-paced, customer-driven retail environment.
• Attention to detail with a focus on accuracy and efficiency.
• Experience in managing online and offline retail order fulfillment is a plus.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Sundarapuram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• When can you join if you got selected? (Please give in Days)
• What is your expected Salary?

Experience:

• Furniture delivery: 1 year (Required)
• Retail Industry: 1 year (Required)
• Order Processing Technicain: 3 years (Required)

Work Location: In person