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Sr Manager - IT Operations & Infrastructure

5 years

0 Lacs

delhi delhi india

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

mobility collaboration security network patching management visual service sharepoint onedrive analytics governance controls mfa video zoom support patch strategy macos linux wsus compliance audit leadership escalation cybersecurity technology communication certifications itil scripting powershell

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsThe M365/AV/Patching Operations Manager is responsible for overseeing the operational health, performance, and lifecycle management of Microsoft 365 services, enterprise audio-visual systems, and patching processes across the organization. This role ensures secure, efficient, and reliable IT service delivery while leading a team of technical specialists.

📌 Key Responsibilities

🔹 Project Management

  • Lead end-to-end project lifecycle for M365 deployments, AV upgrades, and patching automation.
  • Develop detailed project plans, timelines, and resource allocations.
  • Manage risks, issue, and change requests throughout the project lifecycle.
  • Coordinate with cross-functional teams including infrastructure, security, and support.

🔹 Microsoft 365 Operations

  • Manage and optimize M365 services including Exchange Online, SharePoint, Teams, OneDrive, and Intune.
  • Monitor service health, usage analytics, and license compliance.
  • Implement governance policies and security controls (e.g., DLP, MFA, Conditional Access).

🔹 Audio-Visual (AV) Systems

  • Oversee AV infrastructure including conference room setups, video conferencing platforms (Zoom, Teams), and digital signage.
  • Coordinate AV support for events, meetings, and webinars.
  • Ensure AV systems are maintained, updated, and aligned with user needs.

🔹 Patch Management

  • Lead patching strategy for Windows, macOS, Linux, and third-party applications.
  • Use tools like SCCM, WSUS, Intune, or other endpoint management platforms.
  • Ensure compliance with security policies and audit requirements.

🔹 Team & Process Leadership

  • Manage a team of engineers and analysts across M365, AV, and patching domains.
  • Develop SOPs, runbooks, and escalation workflows.
  • Collaborate with cybersecurity, service desk, and infrastructure teams.

🎯 Required Qualifications

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 5+ years of experience in IT operations, with 2+ years in a managerial role.
  • Strong expertise in Microsoft 365 administration and AV technologies.
  • Experience with patch management tools and compliance frameworks.
  • Excellent communication, leadership, and problem-solving skills.

⭐ Preferred Skills

  • Microsoft certifications (e.g., MS-102, AZ-104, MD-102).
  • Experience with AV platforms like Seqrite
  • Familiarity with ITIL practices and change management.
  • Knowledge of scripting (PowerShell) for automation.

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