Sr Manager, Creative Shared Services

Job Description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location/Division Specific Information We are seeking a high-impact senior leader to lead and scale our creative operations in Bangalore, India. You'll be responsible for building and nurturing a high-performing agile creative team, positioned to deliver high quality results that align with business priorities. Discover Impactful Work: This role is critical in ensuring the success of a globally integrated creative model by providing strategic leadership, operational excellence, and people management across a growing team of creative professionals. The ideal candidate will be an experienced people leader with a deep understanding of creative operations, organizational development, and global collaboration. Keys to Success: Global Collaboration and Coordination: Act as the key point of contact between global creative leadership and the India-based team, ensuring alignment and reinforcing shared goals across different time zones and teams. Spearhead the infrastructure strategy by collaborating with IT, Procurement, and Facilities to ensure smooth access to tools, systems, and workspaces Strategic Workforce Planning and Development: Align the right talent with key accounts, ensure seamless service delivery, and proactively address business needs to support long-term business relationships and growth. Drive onboarding and continuous skill development to build a scalable and future-ready team. Champion upskilling, mentorship, and learning pathways. Culture & Team Engagement: Serve as the cultural steward for the India team—championing inclusion, psychological safety, and engagement through strong communication and people-first leadership. Performance Management & Career Growth: Define success metrics, establish performance goals, and manage regular check-ins, coaching, and development plans for team members. Continuous Improvement & Change Leadership: Identify opportunities to improve creative operations through technology, automation, and process optimization. Lead local change initiatives and partner in global transformation efforts. Education Bachelor’s degree in a relevant field (e.g., Business, Operations Management, or Communications). Master’s degree preferred. Experience 12+ years of experience in talent management, operations, or team coordination, with at least 3 years in a leadership position managing remote or offshore teams. Proven track record of managing teams, prioritizing, and ensuring smooth day-to-day operations. Strong understanding of creative services workflows and ability to manage logistics and talent in support of creative teams. Knowledge, Skills, Abilities Excellent communication and interpersonal skills, collaborate with internal teams and remote talent. Highly organized and proactive, able to anticipate problems before they arise. Ability to lead multiple projects simultaneously while maintaining a high level of organization and attention to detail. Strong leadership skills with the ability to motivate and support a team. Experience working with cross-functional teams and managing resource allocation. Benefits Physical Requirements / Work Environment We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Show more Show less