Sr. Executive AM

Unison International Consulting

4 - 8 years

5 - 10 Lacs

faridabad gurugram delhi / ncr

Posted:2 days ago| Platform:

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Skills Required

ground staff activities aviation ground handling airport operation hospitality management hospitality service quality customer service passenger handling airport ground handling communication skills airport management grooming customer service trainer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were Hiring | Sr. Executive / AM – Grooming, Soft Skills & Customer Service Trainer

Industry:

About the Role

Grooming, Soft Skills & Customer Service Trainer

Key Responsibilities

Deliver grooming & professional image training as per airline standards
Conduct customer service & soft skills training (communication, empathy, service recovery)
Facilitate classroom, virtual & on-the-job training using real aviation scenarios
Conduct grooming audits, assessments & refresher sessions
Customize training content based on airline SLAs and operational needs
Maintain training records and support internal/external audits

Mandatory Requirements

5–8 years of experience in Airport / Airline / Ground Handling operations (mandatory)
Prior exposure to
training delivery or service quality frameworks
Graduate / Diploma in
Aviation, Hospitality, HR, or Customer Service
Grooming / Soft Skills / Training certifications preferred

Key Skills

Grooming Training | Soft Skills Facilitation | Customer Service Excellence | Aviation Operations | Training Delivery

Interested? Connect with us:

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