Role & responsibilities act as the face of the brand , ensuring: Exceptional first impressions Seamless guest journeys Personalized hospitality experiences Proactive service recovery Strong guest loyalty and repeat visits Welcome guests with confidence, warmth, and professionalism Understand guest intent (dining / nightlife / event / VIP) Escort guests to appropriate seating or zones Maintain brand tone: Kingdome , Native , Garage energetic, premium, vibrant Native calm, elegant, refined Preferred candidate profile 1 Guest Reception & First Impression Welcome guests with confidence, warmth, and professionalism Understand guest intent (dining / nightlife / event / VIP) Escort guests to appropriate seating or zones Maintain brand tone: Kingdome energetic, premium, vibrant Native calm, elegant, refined 2 Reservation & Seating Management Handle table reservations, walk-ins, and event bookings Coordinate with floor managers for optimal seating Manage waitlists and communicate delays transparently Prioritize VIP, corporate, and repeat guests 3 VIP & Corporate Guest Handling Personally receive VIPs, celebrities, partners, and corporate clients Coordinate with management for special requirements Ensure privacy, comfort, and premium service delivery Maintain VIP guest preferences and visit history 4 Guest Experience & Engagement Regularly check guest satisfaction during service Proactively resolve minor issues before escalation Ensure service consistency across food, beverages, ambience, and timing Encourage guest engagement for events, offers, and loyalty programs 5 Complaint Handling & Service Recovery Receive guest complaints with empathy and professionalism Coordinate with operations, kitchen, bar, and management Ensure quick resolution with minimum guest discomfort Document issues and solutions for continuous improvement 6 Event & Nightlife Coordination (Kingdome) Assist guests during DJ nights, live events, and themed parties Manage entry flow, table zones, and guest movement Coordinate with security, floor staff, and event managers Ensure guest safety, comfort, and premium experience 7 Brand Representation & Ambience Monitoring Maintain impeccable grooming and presentation Ensure music levels, lighting, cleanliness, and seating are guest-friendly Act as brand ambassador both on-floor and in guest interactions 8 Feedback, CRM & Reporting Collect verbal and digital guest feedback Maintain guest preference and feedback logs Support loyalty programs, memberships, and repeat engagement Share insights with management for service improvement Qualification & Experience Educational Qualification Graduate in Hospitality / Hotel Management / Any discipline Hospitality or luxury service background preferred REACH US . https://maps.app.goo.gl/Ttwt8eWRhZQiPKi48
Role & responsibilities Make outbound calls to potential and existing customers using provided lead data Explain and promote company products and services clearly and confidently Identify customer needs and recommend suitable solutions Generate leads, appointments, demos, or sales closures Maintain accurate call details, follow-ups, and dispositions in the CRM system Handle customer queries, objections, and concerns professionally Follow approved call scripts , pitch guidelines, and compliance norms Achieve daily, weekly, and monthly sales targets Coordinate with internal teams (sales, support, operations) for smooth closure Conduct follow-up calls to convert interested prospects Ensure high levels of customer satisfaction and relationship management Adhere to company policies, quality standards, and call regulations Participate in sales training, product briefings, and performance reviews Provide regular feedback on customer trends and market insights to management Preferred candidate profile Candidates with 05 years of experience in Outbound Sales, Telecalling, or Telesales Freshers with strong communication skills and a willingness to learn are welcome Excellent verbal communication skills in English, Hindi, and/or Telugu Confident, persuasive, and comfortable speaking with customers over the phone Target-driven mindset with the ability to work under pressure Basic knowledge of CRM systems, lead management, or dialer software is an advantage Ability to understand customer requirements and present solutions effectively Strong follow-up skills with attention to detail Good listening, negotiation, and objection-handling skills Positive attitude, self-motivated, and result-oriented Willingness to work in a sales-focused, performance-driven environment Candidates from Healthcare IT, SaaS, Hospitality, Insurance, Banking, or Membership Sales background will be preferred