Guest Relations Executive (GRE)

Role & responsibilities

• act as the

  face of the brand

  , ensuring:
• Exceptional

  first impressions

• Seamless

  guest journeys

• Personalized

  hospitality experiences

• Proactive

  service recovery

• Strong

  guest loyalty and repeat visits

• Welcome guests with confidence, warmth, and professionalism
  
• Understand guest intent (dining / nightlife / event / VIP)
  
• Escort guests to appropriate seating or zones
  
• Maintain brand tone:
  

• Kingdome

  ,

  Native

  , Garage energetic, premium, vibrant

• Native

  calm, elegant, refined

Preferred candidate profile

1 Guest Reception & First Impression

• Welcome guests with confidence, warmth, and professionalism
  
• Understand guest intent (dining / nightlife / event / VIP)
  
• Escort guests to appropriate seating or zones
  
• Maintain brand tone:
  

• Kingdome

  energetic, premium, vibrant

• Native

  calm, elegant, refined

2 Reservation & Seating Management

• Handle table reservations, walk-ins, and event bookings
  
• Coordinate with floor managers for optimal seating
  
• Manage waitlists and communicate delays transparently
  
• Prioritize VIP, corporate, and repeat guests
  

3 VIP & Corporate Guest Handling

• Personally receive VIPs, celebrities, partners, and corporate clients
  
• Coordinate with management for special requirements
  
• Ensure privacy, comfort, and premium service delivery
  
• Maintain VIP guest preferences and visit history
  

4 Guest Experience & Engagement

• Regularly check guest satisfaction during service
  
• Proactively resolve minor issues before escalation
  
• Ensure service consistency across food, beverages, ambience, and timing
  
• Encourage guest engagement for events, offers, and loyalty programs
  

5 Complaint Handling & Service Recovery

• Receive guest complaints with empathy and professionalism
  
• Coordinate with operations, kitchen, bar, and management
  
• Ensure quick resolution with minimum guest discomfort
  
• Document issues and solutions for continuous improvement
  

6 Event & Nightlife Coordination (Kingdome)

• Assist guests during DJ nights, live events, and themed parties
  
• Manage entry flow, table zones, and guest movement
  
• Coordinate with security, floor staff, and event managers
  
• Ensure guest safety, comfort, and premium experience
  

7 Brand Representation & Ambience Monitoring

• Maintain impeccable grooming and presentation
  
• Ensure music levels, lighting, cleanliness, and seating are guest-friendly
  
• Act as brand ambassador both on-floor and in guest interactions
  

8 Feedback, CRM & Reporting

• Collect verbal and digital guest feedback
  
• Maintain guest preference and feedback logs
  
• Support loyalty programs, memberships, and repeat engagement
  
• Share insights with management for service improvement
  

Qualification & Experience

Educational Qualification

• Graduate in

  Hospitality / Hotel Management / Any discipline

• Hospitality or luxury service background preferred
  

REACH US .

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