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Sr. Engineer - IT App Support Cloud

Sr. Engineer - IT App Support Cloud

Avantor

2 - 6 years

10 - 15 Lacs

coimbatore

Posted:4 weeks ago| Platform:

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Skills Required

servicenow active directory itil processes microsoft windows provisioning it support active directory support networking problem management system administration technical support ticketing incident management application support life sciences itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Opportunity:

Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365, Active Directory, Windows 365, Certificates provisioning and ServiceNow .

This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams and Vendors to ensure optimal performance and reliability of business-critical systems.

The ideal candidate will bring strong technical expertise, Leadership capabilities , and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support, drive adherence to ITIL processes, and act as a key escalation point for complex issues. A positive attitude, strong communication skills, and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.

What were looking for

Associate degree or equivalent professional experience in IT or a related field is required; a Bachelors degree is preferred.
3plus years of experience in managing and supporting Active Directory, Office 365, ServiceNow , Windows 365 and Certificates provisioning in an enterprise environment.
Demonstrated success in a technical leadership role or as a Senior application support E ngineer .
Strong ability to provide front-end support and technical guidance to internal teams and departments.
Excellent communication and interpersonal skills , with the ability to lead discussions and collaborate across teams.
Should be Flexible to work in 24*5 rotational shifts and hybrid working.

How you will thrive and create an impact

Lead and provide expert-level technical support in Office 365, Active Directory, Windows 365 , Certificate provisioning and ServiceNow across teams.
Facilitate team collaboration, coordinate and participate in performance reviews , and support process transitions .
Ensure theK nowledge repository is regularly updated and maintained for accuracy and accessibility.
Monitor and resolveI ncidents and Service requests , ensuring compliance with SLA timelines.
Manage the ticketing system , ensuring all queries and resolutions are tracked and documented.
Take ownership of escalated issues , driving them to resolution with minimal business impact.
Report on operational status , manage assigned tickets, and prioritize tasks effectively to meet deadlines.
Collaborate withD evelopment teams, internal users, Application owners and Vendors to enhance application performance.
Analyze application functionality and recommend improvements or optimizations .
Apply strong knowledge of ITIL processes including Incident, Problem, and Change Management.
Continuouslyupskilland stay current with evolving process and technology standards.
Deliver customized training sessions to internal teams to improve technical proficiency and process awareness.
Plan and coordinate application maintenance and upgrade schedules to ensure minimal disruption.
Develop and share operational and performance reports with business stakeholders.

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Sr. Engineer - IT App Support Cloud