Sr. Client Relationship Manager

Position : Client Relationship Manager (CRM)
Location : Zaveri Bazaar, Kalbadevi, Mumbai
Experience : 5+ Years
Compensation : Up to 9 LPA

Role Overview

We are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement.

Key Responsibilities

• Cultivate and strengthen relationships with high-value clients to build trust and loyalty


• Act as the primary liaison for all client-related communication and escalations


• Understand client objectives and proactively offer tailored solutions


• Track account performance and regularly assess client satisfaction metrics


• Coordinate with internal departments to ensure seamless execution and service delivery


• Identify and implement upsell or cross-sell opportunities to increase account revenue

Desired Skills & Qualifications

• Minimum 5 years of experience in client relationship management, key account servicing, or similar roles


• Demonstrated ability to manage and grow strategic client accounts


• Exceptional communication and interpersonal skills


• Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making


• Bachelor s degree in Business, Marketing, or a related discipline; an MBA would be an advantage


• Calm under pressure, empathetic in client interactions, and oriented toward solutions