13 Manager Crm Jobs

Job Description Job Title: Customer Relationship Manager (CRM) The Customer Relationship Manager (CRM) plays a vital role in enhancing customer satisfaction, fostering positive customer relationships, and driving business growth. This position involves understanding client needs, developing strong relationships, and implementing strategies to improve customer experience and retention. Job Responsibilities: Develop and execute customer relationship management strategies to enhance customer satisfaction and increase loyalty. Build and maintain strong, long-lasting customer relationships by understanding their needs and preferences. Act as the primary point of contact for client inquiries and provide timely and professional responses. Analyze customer data and feedback to monitor satisfaction levels and identify areas for improvement. Collaborate with sales, marketing, and customer service teams to create a seamless customer experience. Implement CRM software tools effectively to manage customer interactions and data throughout the customer lifecycle. Train and guide team members on best practices in customer relationship management. Identify upselling and cross-selling opportunities to maximize revenue potential from existing customers. Prepare and present regular reports on customer relationship management metrics to stakeholders. Maintain a thorough understanding of company products and services to provide informed advice and assistance to customers. Address customer complaints and issues promptly and effectively, ensuring timely resolution. Participate in developing marketing strategies aimed at enhancing customer loyalty and engagement. Additional Details Working Hours 8.30 Hours Work Timing 10:30 AM-7:00 PM Job Requirements Gender All Qualification Graduation Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Company Details Client Of Cafyo Services | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Analyse customer data using CRM systems to identify key trends and preferences. Implement the findings in the business, such that it eases the business process and flow resulting in increased sales and productivity at Call Centre & BPO Subsequently, monitor the results and present regular reports on the progress and efficacy of CRM systems to senior management. Audit the data extracted from CRM to ensure its accuracy and identify opportunities for process optimization! Collaborate closely with the field business team, L&D team, BPO & Call Centre teams to analyse trends, customer feedback, and enhance customer scripts and approaches to optimize customer satisfaction! Should be able to channelize the right feedback for each case and take necessary actions with concerned teams to ensure complete feedback for every lead assigned in CRM. Based on reports, set sales and file process goals at Call Centre & BPO and train representatives accordingly to capture the right feedback in the system Will be the Subject matter expert in implementing the CRM system across Call Centre & BPO and will take ownership to ensure the users use the CRM in the right expected manner. Will be the FPR at Call Centre & BPO functions to drive any new system enhancement / IT development via change requests and ensure the targeted features are implemented in the system within the agreed timelines.

Job Title: Client Relationship Manager (CRM) Job Location: Zaveri Bazaar, Kalbadevi, Mumbai Experience: 5+ Years Compensation: Up to 9 LPA We are seeking a dynamic and experienced Client Relationship Manager to nurture long-term client partnerships and drive customer satisfaction and retention. The ideal candidate will possess a strong track record in managing key accounts, resolving client queries, and identifying growth opportunities through tailored solutions and proactive service. This role demands excellent communication skills, strategic thinking, and a deep understanding of customer-centric business practices. Key Responsibilities: Build and maintain strong, trusted relationships with key clients Serve as the primary point of contact for client needs and escalations Understand client business goals to proactively suggest solutions Monitor account performance and client satisfaction metrics Collaborate cross-functionally with internal teams for seamless service delivery Identify upselling or cross-selling opportunities to grow revenue Required Skills Qualifications: Minimum 5 years of experience in client servicing, relationship management, or key account handling Proven success in managing multiple high-value client accounts Strong interpersonal and communication abilities Skilled in CRM tools (e. g. , Salesforce, Zoho, HubSpot) and data-driven decision-making bachelors degree in Business, Marketing, or related field; MBA is a plus Empathetic, composed under pressure, and solution-oriented

Position : Client Relationship Manager (CRM) Location : Zaveri Bazaar, Kalbadevi, Mumbai Experience : 5+ Years Compensation : Up to 9 LPA Role Overview We are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement. Key Responsibilities Cultivate and strengthen relationships with high-value clients to build trust and loyalty Act as the primary liaison for all client-related communication and escalations Understand client objectives and proactively offer tailored solutions Track account performance and regularly assess client satisfaction metrics Coordinate with internal departments to ensure seamless execution and service delivery Identify and implement upsell or cross-sell opportunities to increase account revenue Desired Skills & Qualifications Minimum 5 years of experience in client relationship management, key account servicing, or similar roles Demonstrated ability to manage and grow strategic client accounts Exceptional communication and interpersonal skills Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making Bachelor s degree in Business, Marketing, or a related discipline; an MBA would be an advantage Calm under pressure, empathetic in client interactions, and oriented toward solutions

RUNWAL RESIDENCY PRIVATE LIMITED is looking for Assistant Manager / Manager (CRM) to join our dynamic team and embark on a rewarding career journey. CRM Strategy Development:Develop and implement strategies to effectively manage customer relationships, enhance customer satisfaction, and drive retention.Define CRM objectives aligned with business goals and customer needs.CRM System Implementation and Management:Select, implement, and manage CRM software or platforms (e.g., Salesforce, HubSpot, or custom solutions) to streamline processes and customer interactions.Customize CRM systems to meet specific business requirements and user needs.Data Management and Analysis:Manage customer databases, ensuring data accuracy, integrity, and security.Analyze customer data, trends, and behavior to derive actionable insights for improving customer experiences.Customer Engagement and Retention:Develop strategies for customer engagement, including personalized marketing, loyalty programs, and targeted communication.Implement retention strategies to reduce churn and increase customer lifetime value.Team Leadership and Training:Lead and mentor a team responsible for CRM operations, ensuring alignment with CRM strategies and objectives.Provide training on CRM systems and best practices to enhance user adoption and proficiency.Performance Monitoring and Reporting:Track key performance indicators (KPIs) related to customer acquisition, satisfaction, and retention.Prepare reports and presentations on CRM performance, trends, and recommendations for improvement.Skills and Qualifications:CRM Expertise: In-depth understanding of CRM principles, strategies, and technologies.CRM Software Knowledge: Proficiency in using CRM software or platforms (Salesforce, HubSpot, etc.) and their customization.Data Analysis: Ability to analyze customer data, extract insights, and make data-driven decisions.Communication Skills: Excellent communication and interpersonal abilities to engage customers and collaborate with cross-functional teams.Leadership: Strong leadership skills to lead a team, set objectives, and drive CRM initiatives forward.

Handling the overall post sales activities until possession. Handling of affordable segment preferred. Recovery 100% and On time ( Handle smooth process of collection)

Evolve Artisanal specializes in crafting artisanal wall panels, designer door skins, and artisanal walls. Our clientele includes architects, interior designers, new homeowners, and product manufacturers. We value candidates who demonstrate thorough preparation, and hence encourage you to visit our website at evolveartisanal.com to gain a comprehensive understanding of our company goals and vision. Role: 6 days a week from 10:00am to 7:00pm (Alternate Saturday) : 2+ years of work experience in the interior products industry This role will include inter-city travel What do you need to do(Role and Responsibilities) We are looking to hire for the post of Sales Manager with a minimum experience of 2+ years in selling high end interior products to interior designers and end clients. To excel in this role, you should be an expert in client servicing, have exceptional negotiation skills, have the ability to think on your toes, and be comfortable with multi-tasking and managing high pressure situations. We are looking for ambitious incumbents who are capable of owning responsibility, from cold calls to the closure of business, all while maintaining a positive client relationship. If you are a go-getter with a proven track record of meeting targets, you will fit right in. Job Responsibilities: Attending walk-in clients Researching organizations and individuals to find new opportunities and following up by cold calling to generate presentation meetings Contacting any inbound leads shared and focusing on conversion of the lead to business by developing quotes, visiting the site, submitting proposals and client servicing Daily update of the excel sheet and CRM software for all leads generated and shared and follow ups conducted Maintain strong relationships with existing and new customers as well as channel partners in the territory assigned Coordinating with the marketing team to capture relevant, good-quality content for marketing purposes Attend trade shows and other industry events to stay current on industry trends and connect with potential customers Technical Requirements of the Role: Bachelor s degree in any discipline or a 12th graduate 2+ years of experience in selling high end interior products Working experience in using Microsoft Office tools like Excel, Word, Power Point, etc Working experience in using Google products like Gmail, GDrive, Gsheets, etc Working experience of professional email writing Soft Skill Requirements of the Role: Excellent communication and interpersonal skills Strong negotiation and problem-solving skills Ability to work independently as well as part of a team Time management and planning skills Ability to manage complex projects and multi-task Ability to flourish with minimal guidance, be proactive, and handle uncertainty Should be street smart with the ability to think on their toes and handle client negotiations Comfortable with traveling locally and PAN India for project requirements Fluency in speaking in Hindi, English and Kannada

-Review and assess assessment reports to understand client needs accurately. - Communicate effectively with parents to confirm admissions and address any inquiries they may have. - Facilitate the search for suitable trainers and allocate them to clients based on their requirements. - Collaborate closely with Area Sales Officers and Operations Growth Associates to optimise client satisfaction. - Calculate and collect admission fees and tuition fees accurately and on time. - Address concerns raised by trainers and parents, resolving them promptly and efficiently. - Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction. - Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation. - Track and update attendance records to monitor client engagement effectively. - Monitor trainers to ensure compliance with INTERVALs terms and conditions and maintain service quality. - Evaluate trainers and analyse their training needs to enhance service delivery. - Manage student and trainer data efficiently and confidentially. - Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports. Requirements - Bachelor\u2019s degree from a recognized university. - Relevant work experience: 0-2 years as a Customer Relationship Executive. - Proficient in computer spreadsheets and Microsoft Office products for data management. - Ability to remain calm and composed in challenging situations. - Strong customer service skills to address client concerns effectively. - Excellent problem-solving abilities to resolve issues related to business and everyday situations. - Desire to enhance the customer experience through proactive engagement. - Excellent communication skills, both verbal and written, to facilitate effective interaction with clients and internal teams.

We have an opening for the post of Maintenance Engineer for a reputed Company in Real Estate Industry for their Mumbai (Borivali) Head Office. Position Objective: To manage all maintenance work of the properties post-handing over of possession to customers. Fulfill obligations of the Company with respect to customers, during Defects Liability Period. Key Responsibilities: 1. Collating property information Receive from Sales Dept., hand-over documents, post possession of properties to the customers. Receive from Sales / Legal Depts., document copies specifying company obligations to customers regarding maintenance/defect liability period. Contact information regarding customer/society (secretary/chairman). Receive from Construction team / Architects, As-Built Drawings and specifications. Receive from Contracts dept., Copies of Defects Liability Period specifications in the various Contracts with vendors. Copies of Warranties as specified in the Work Orders. Copies of AMC (Annual Maintenance Contracts). Contractor / vendor data (contact information). Receive from Purchase Dept., Guarantees / Warrantees of materials used. Supplier data (contact information). List and specification of materials / equipment used in the property. Inspect the premises and installations and understand the Company s scope for maintenance. 2. Resource Planning Maintain vendor list / develop appropriate vendors / petty work vendors for maintenance works, such as, Civil repairs, scaffolding, painting, deep cleaning, fa ade cleaning Carpenters, Doors and hardware, Window repairs Electricians, Plumbers, pump/motor repairs Elevator, Parking system STP vendor Fire Alarm, Fire Fighting agencies / equipment suppliers Security systems / CCTV / VDP vendors Landscape Plan for tools, equipment, spares, storage spaces for same. Plan maintenance team (internal resources such as supervisors, CRM assistants) 3. Complaint Assessment Register complaints. Interact with customer and understand the specific nature of the complaint / problem. Interact with construction team / quality engineer to identify the root cause. Determine the Scope and extent of Company s obligations. Obtain approval of CRM Head. 4. Execution Plan corrective action, mobilize resources, execute, and satisfactorily resolve the complaints. Obtain the customers acknowledgement. Report closure to CRM head. 5. Analysis and recommendations Analyze the complaints / nature of corrective works carried out, observe trends, perform root-cause analysis and report to Construction Head. Brainstorm with the construction team and recommend preventive measures (CAPA) 6. Reports and Records Maintain Complaints Register Maintain expenses record for the works done Submit complaints-and-action-taken reports on a regular basis (monthly), project-wise, categorizing the complaints based on their nature, the costs incurred. Assess performance of vendors and recommend corrective action if any. Reports to: Manager - CRM Candidates profile: Graduate with seven plus years of work experience in a similar capacity, in the field of estate maintenance of residential and commercial properties. An engineering backgound is advantageous. Has strong organizing and multi-tasking skills. Has good interpersonal skills and problem-solving abilities. Is fluent in the local languages. Key Skills : Maintenance Maintenance Engineer

Wisteria Properties is looking for Telecallers Presales to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge 0 Adhere to schedules and work efficiently under pressure to meet deadlines

11340 Advise retail customers on the optimum allocation of savings across basic asset classes such that their investment objectives are realized Develop, present and record financial planning, investment reports and investment advisory recommendations to individuals and families. Maintain ongoing client relations by taking lead role in communications ensuring timely responses and integrity in all actions. Document client information in Customer Relationship Manager (CRM) as well as maintain a to do list. Must be self-motivated individual who desires to work in a team environment. Must be able to work on a team to monitor portfolios and implement investment and financial planning changes as needed. Develop new business by participating in community events, organizations,networking, as well as develop and deliver seminars and make speaking appearances. Work to continually improve company investment and financial planning processes. Support primary advisor and other advisors. Perform administrative and operational tasks so organizational needs are met. MBA / CFP / CFA, Amfi certified

This Role is within the Product management group and involves extensive coordination with stakeholders for completion of Compliance and Regulatory requirements. Key/ Primary Responsibility of the Role Ensure Closure of Audit, Regulatory and compliance risk related activities within TAT in coordination with all stakeholders and business teams. Build and complete compliance testing for identified areas of regulatory compliance Understand, Study and implement regulatory changes. Create or update processes and SOPs in accordance with new compliance guidelines. Organise and Conduct training for cross functional Teams on compliance matters.

KPMG India is looking for Manager - CRM Technical to join our dynamic team and embark on a rewarding career journey Lead the development and support of CRM platforms, focusing on architecture and integrationOversee technical teams to customize, deploy, and maintain CRM systemsEnsure CRM systems align with business processes and data strategiesManage vendor relations and project delivery timelines for CRM enhancements