Sr. Client Relationship Manager

Position

: Client Relationship Manager (CRM)

Location

: Zaveri Bazaar, Kalbadevi, Mumbai

Experience

: 5+ Years

Compensation

: Up to ₹9 LPA
Role OverviewWe are looking for a results-driven and personable Client Relationship Manager to foster long-term relationships with our clients, ensuring high levels of satisfaction and client loyalty. This role requires a seasoned professional skilled at managing key accounts, resolving client concerns swiftly, and identifying opportunities to add value and drive business growth through proactive engagement.Key Responsibilities

• Cultivate and strengthen relationships with high-value clients to build trust and loyalty
• Act as the primary liaison for all client-related communication and escalations
• Understand client objectives and proactively offer tailored solutions
• Track account performance and regularly assess client satisfaction metrics
• Coordinate with internal departments to ensure seamless execution and service delivery
• Identify and implement upsell or cross-sell opportunities to increase account revenue
  

Desired Skills & Qualifications

• Minimum 5 years of experience in client relationship management, key account servicing, or similar roles
• Demonstrated ability to manage and grow strategic client accounts
• Exceptional communication and interpersonal skills
• Proficiency with CRM systems (such as Salesforce, Zoho, HubSpot) and data-driven decision-making
• Bachelor’s degree in Business, Marketing, or a related discipline; an MBA would be an advantage
• Calm under pressure, empathetic in client interactions, and oriented toward solutions
  

Skills: strategic thinking,customer,interpersonal skills,data,relationship management,customer satisfaction,crm systems (salesforce, zoho, hubspot),client relationship management,key account servicing,communication,key account handling,crm,communication skills,data-driven decision-making,crm tools,client accounts,data-driven decision making,client servicing