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Amgen Inc
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Sr Associate, Field Operations CBU

Sr Associate, Field Operations CBU

Amgen Inc

4 - 9 years

3 - 5 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

field operations project management data analytics data analysis issue resolution sales analytics process improvement sales sql healthcare salesforce sales operations analytics operations automation servicenow compliance jira crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description - Sr Associate, Field Op erations

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

What you will do

Lets do this. Lets change the world. In this vital role the Sr Associate, Field Operations plays a critical hands-on role in supporting the effectiveness of the sales force through high-quality data analysis, reporting, and operational execution. This role sits at the intersection of data analytics, commercial operations, and field strategy, with a focus on enabling actionable insights and operational excellence.

This position reports to the Sr Manager, Field Excellence and will be responsible for the following

Responsibilities

Operational Execution & Field Enablement

Support territory alignments, roster management, and call plan execution to ensure accuracy and operational readiness.

Drive deployment and delivery of field tools such as Veeva CRM, Next Best Action dashboards, Alerts, and digital companion solutions.

Collaborate with IT and business partners to enhance CRM functionalities and user adoption.

Provide day-to-day operational support and issue resolution, escalating as necessary to ensure timely closure.

Compliance, Quality & Process Optimization

Uphold compliance standards related to field engagement, sampling, and HCP interaction regulations (e.g., Sunshine Act).

Document and maintain standardized processes, assumptions, and workflows to enable consistent operational practices across business units.

Partner with stakeholders to identify opportunities for process improvement, automation, and efficiency gains.

Ensure all field operations activities are aligned with governance and quality standards.

Project Support, Issue Tracking & Reporting

Manage project deliverables, issues, and actions using systems such as JIRA and ServiceNow, ensuring transparency and timely resolution.

Maintain comprehensive project documentation including decision logs, timelines, issue trackers, and closure summaries.

Support User Acceptance Testing (UAT) and ensure proper training and documentation for newly deployed features or tools.

Generate performance metrics, dashboards, and KPIs to track operational effectiveness and project progress.

Basic Qualifications

Masters degree and 4+ years of experience in sales analytics, sales operations, or field operations

Bachelors degree and 6+ years of experience in sales analytics, sales operations, or field operations

Preferred Qualifications

Experience in the biopharmaceutical or healthcare industry

Demonstrated ability in process optimization, data flow design, and project management

Hands-on experience with Veeva CRM, Salesforce, or territory alignment tools

Understanding of field hierarchy structures (rep district region)

Advanced proficiency in Excel (pivot tables, lookups, complex formulas) and working knowledge of SQL

Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights

Excellent communication and presentation skills, with a focus on clarity and stakeholder engagement

Proven ability to collaborate cross-functionally, manage multiple priorities, and deliver results under tight deadlines

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way.

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Sr Associate, Field Operations CBU