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Outpace Consulting Services
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Sr Associate : Customer Support : Pune : 6 LPA : Apply Now

Sr Associate : Customer Support : Pune : 6 LPA : Apply Now

Outpace Consulting Services

1 - 4 years

3 - 6 Lacs

Pune

Posted:7 hours ago| Platform:

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Skills Required

Inbound Process Customer Service Voice Process Customer Support International Voice BPO Wipro Blended Process Capita Semi Voice Inbound Calls Voice Support US Process Infosys Inbound Voice Bpo Voice Domestic Voice Tech Mahindra Customer Care Teleperformance Concentrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Leading ITES Company In Pune for Customer Support. Interested candidates may apply through Naukri. Please share your cv : csjobs@outpace.in Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs ( Night Shift Allowance ) 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Virtual Interviews Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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Outpace Consulting Services

www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

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