Specialist – Knowledge Management

Job Description

Requirements Description and Requirements Position Summary Knowledge Management Specialist Should support Content Management, Training team and SME (Subject Matter Expert) in coordination of the project, should have design & development skills. The primary responsibilities are to make online training modules for Insurance Ops teams. They should be able to connect with Process SME/Specialist understand the process flow/SOP and create online modules accordingly Job Responsibilities Ensure that the assigned targets are met in accordance with SLAs and Internal standards. Maintain accuracy and turnaround time (or defined metric targets & Standards). Share Report out or work progress with the required stakeholders. Take the project (SOP) from its original concept through final implementation. Ensuring completion of tasks agreed on daily or weekly or monthly basis. Responsible for creating engaging and interactive eLearning content for process modules. Collaborates with process SMEs/Specialists to develop course content. Interact with Business Partners (call/email) as required to discuss any findings/observations or for further Instructions or suggestions. Should be able to create the storyboard & content outline. Analyzes, updates, and refines existing online content. Maintain project documentation and course folders. Support the deployment of learning programs including uploading and updating courseware and curricular, training assignments, learner notification text and rules in LMS Education Graduate from any stream Experience 2-4 years’ experience in e-learning development & instructional designing Knowledge about US/UK Insurance industry Working knowledge of Articulate360 – Storyline and Rise to build eLearning courses (mandatory) Knowledge of tools like Powtoons, Copilot, Vyond (preferred, but not mandatory) Knowledge of instructional theory, including assessment (mandatory) Work in a fast-paced, constantly changing environment Proficiency with learning management systems (LMS) The ideal candidate should have excellent communication skills (written and verbal) and have experience in using Microsoft Word and Excel & PowerPoint. Strong attention to detail, time management, and the ability to work independently Ability to work with others internally and develop/maintain strong working relationships Has a good team spirit and positive attitude. About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!