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4 - 7 years
10 - 14 Lacs
Mumbai
Work from Office
The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices. Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements. The SDC leads worldwide cross-functional workstream s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule. Key Duties Responsibilities: Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications. Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company. Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts. Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams. Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders. Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores. Knowledge, Experience Skills Experience working in ITSM (ITIL) environments, being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage. Demonstrated proficiency in Microsoft Office Suites of products, (ie Visio, Excel, PowerPoint, Outlook, etc). Experience managing ITSM ServiceDesk tools is an advantage. Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage. Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels. Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases. Good written and verbal communication skills in Spanish and English. Both fluid for communicating with other countries would be a must. What do we offer Flexible working hours Remote Work-life balance Excellent, dynamic and multicultural environment
Posted 1 month ago
0 - 1 years
6 - 12 Lacs
Pune, Gurgaon, Jaipur
Work from Office
Role & responsibilities :- Handle customer queries in Dutch | Polish | Spanish. Customer assistance and issue resolution. Document customer interactions. End-to-End resolution. Preferred candidate profile:- Certified at B2/C1 level in Dutch | Polish | Spanish. Prior experience in international customer service or BPO industry. Graduates from a tech background preferred for Dutch and Spanish roles. Open to rotational shifts and dynamic team environments. Candidates based in or willing to relocate to Gurugram, Pune and Jaipur. Perks and benefits: 5 Working Day's. Cab Facility. Health Insurance. PF.
Posted 2 months ago
0 - 4 years
0 - 0 Lacs
Hyderabad
Work from Office
Dear Candidate, I hope this note finds you well. Im Paromita from the recruitment team in Amazon. I was reviewing your profile for our Quality Specialist Spanish role in Amazon for Hyderabad location. Need few more details to assess for this current requirement. Please go through the JD completely and respond. The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done. Roles and Responsibilities: Fluency in Spanish. Required B2.2 proficiency. This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. • Identify patterns emerging in the audits and contribute to process/program improvements • Provide timely response to stakeholders on related tasks as per SOP and SLA • Systematically escalate problems to the relevant owners/ teams according to pre-determined process • Maintain records of day to day work by updating trackers or workflow tools • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks • Understand performance metrics for driving business goals • Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in. * Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement) * Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement))) * Work from Office Role Key job responsibilities Fluency in Spanish. Required B2.2 proficiency. This includes, but is not limited to: • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. • Identify patterns emerging in the audits and contribute to process/program improvements • Provide timely response to stakeholders on related tasks as per SOP and SLA • Systematically escalate problems to the relevant owners/ teams according to pre-determined process • Maintain records of day to day work by updating trackers or workflow tools • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks • Understand performance metrics for driving business goals • Work in a collaborative environment and contribute to the growth of the respective team/program Develop a global perspective and understand the nuances of various geographies that Amazon operates in Regards Paromita Email:pardgosw@amazon.com
Posted 2 months ago
3 - 5 years
18 - 20 Lacs
Pune
Work from Office
We are looking forward to hire Data Warehouse Professionals in the following areas : : Senior Data Engineer As a Senior Data Engineer, you will support the European World Area using the Windows & Azure suite of Analytics & Data platforms. The focus of the role is on the technical aspects and implementation of data gathering, integration and database design. We look forward to seeing your application! In This Role, Your Responsibilities Will Be: Data Ingestion and Integration : Collaborate with Product Owners and analysts to understand data requirements & design, develop, and maintain data pipelines for ingesting, transforming, and integrating data from various sources into Azure Data Services. Migration of existing ETL packages : Migrate existing SSIS packages to Synapse pipelines Data Modelling : Assist in designing and implementing data models, data warehouses, and databases in Azure Synapse Analytics, Azure Data Lake Storage, and other Azure services. Data Transformation : Develop ETL (Extract, Transform, Load) processes using SQL Server Integration Services (SSIS), Azure Synapse Pipelines, or other relevant tools to prepare data for analysis and reporting. Data Quality and Governance : Implement data quality checks and data governance practices to ensure the accuracy, consistency, and security of data assets. Monitoring and Optimization : Monitor and optimize data pipelines and workflows for performance, scalability, and cost efficiency. Documentation : Maintain comprehensive documentation of processes, including data lineage, data dictionaries, and pipeline schedules. Collaboration : Work closely with cross-functional teams, including data analysts, data scientists, and business stakeholders, to understand their data needs and deliver solutions accordingly. Azure Services : Stay updated on Azure data services and best practices to recommend and implement improvements in our data architecture and processes. For This Role, You Will Need: 3-5 years of experience in Data Warehousing with On-Premises or Cloud technologies Strong practical experience of Synapse pipelines / ADF. Strong practical experience of developing ETL packages using SSIS. Strong practical experience with T-SQL or any variant from other RDBMS. Graduate degree educated in computer science or a relevant subject. Strong analytical and problem-solving skills. Strong communication skills in dealing with internal customers from a range of functional areas. Willingness to work flexible working hours according to project requirements. Technical documentation skills. Fluent in English. Preferred Qualifications that Set You Apart: Oracle PL/SQL. Experience in working on Azure Services like Azure Synapse Analytics, Azure Data Lake. Working experience with Azure DevOps paired with knowledge of Agile and/or Scrum methods of delivery. Languages: French, Italian, or Spanish would be an advantage. Agile certification. Who You Are: You understand the importance and interdependence of internal customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You focus on priorities and set stretch goals. Our Offer to You We understand the importance of work-life balance and are dedicated to supporting our employees personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture
Posted 2 months ago
2 - 5 years
4 - 7 Lacs
Bengaluru
Work from Office
As a Technical Support Specialist, you will provide exceptional bilingual support service to customers across all industries, including many Fortune 500 companies. You will get to dig deep into an exciting GRC software solution and be a trusted partner to our clients by providing hands on technical expertise. Your passion for technology combined with a hunger to learn, and a customer-centric attitude will make you successful in this role. We are looking for an enthusiastic and self-motivated Technical Support Specialist to join our team. Tier 2 Engineers are well-trained and can handle most types of general support issues; therefore, they don t cherry-pick tickets. T2 performance mainly measured by the number of tickets solved per day and by their CSAT rating, which should be at least 95%. Key Responsibilities : Exceed customer expectations by providing superior levels of technical customer support, efficiently and professionally to Diligent end-users, channel partners, and internal customers Demonstrate professional and appropriate written and verbal communication for internal and external customers Coach and advise global customers in the effective use of Diligent products and systems and provide guidance and support for complex technical issues Troubleshoot application errors, support software installations and upgrade processes Create trusted advisory relationships with our customers ensuring they are using the correct products for their needs and maximize the utilization of those product Assist in creating and verifying product documentation and ensure accuracy and maintenance of our Knowledge Base by creating and contributing detailed articles and documentation for existing products, new releases, and related technologies Required Experience/Skills : Engineering degree in Computer Sciences, Information Systems or related fields Experience with Microsoft SQL Server - installation, configuration and performance Experience working on large-scale, N-tiered enterprise web applications. Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration) Ability to research, learn, apply, and adapt to new functionality and technology Self-motivated, able to multi-task and remain productive without close supervision Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end Past work experience in a support role in pure product development companies is a big plus Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Spanish Why you ll love working here You ll have a high impact in the world by building software that improves the daily experience of employees and citizens all around the world. You ll have multiple opportunities to collaborate beyond offerings you own, based on your interest. You ll be paid well and enjoy great benefits, paid days off to volunteer in your community, and other perks to keep your mind and body healthy.
Posted 2 months ago
1 - 4 years
3 - 6 Lacs
Bengaluru
Work from Office
Exceed customer expectations by providing superior levels of technical customer support, efficiently and professionally to Diligent end-users, channel partners, and internal customers Demonstrate professional and appropriate written and verbal communication for internal and external customers Coach and advise global customers in the effective use of Diligent products and systems and provide guidance and support for complex technical issues Troubleshoot application errors, support software installations and upgrade processes Create trusted advisory relationships with our customers ensuring they are using the correct products for their needs and maximize the utilization of those product Assist in creating and verifying product documentation and ensure accuracy and maintenance of our Knowledge Base by creating and contributing detailed articles and documentation for existing products, new releases, and related technologies Required Experience/Skills : Engineering degree in Computer Sciences, Information Systems or related fields Experience with Microsoft SQL Server - installation, configuration and performance Experience working on large-scale, N-tiered enterprise web applications. Proficient in SQL, stored procedures, database schema with hands on experience in enterprise projects Experience supporting the functionality of complex enterprise business applications (beyond just installation, setup, configuration) Ability to research, learn, apply, and adapt to new functionality and technology Self-motivated, able to multi-task and remain productive without close supervision Ability to work under pressure to resolve complex and time sensitive client issues from beginning to end Past work experience in a support role in pure product development companies is a big plus Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Spanish Why you ll love working here You ll have a high impact in the world by building software that improves the daily experience of employees and citizens all around the world. You ll have multiple opportunities to collaborate beyond offerings you own, based on your interest. You ll be paid well and enjoy great benefits, paid days off to volunteer in your community, and other perks to keep your mind and body healthy.
Posted 2 months ago
1 - 4 years
3 - 7 Lacs
Ghaziabad, Delhi NCR, Noida
Work from Office
SPANISH BILINGUAL PROCESS(US BANKING) Role - Spanish Language Executive - Good communication in Spanish & English - Experience: 6M minimum International BPO - Rotational shifts 5 days working, 2 week-offs (Sat & Sun not fixed)
Posted 2 months ago
1 - 6 years
6 - 12 Lacs
Gurgaon
Work from Office
Dutch/ Spanish/ French/ (C1 Certified) International process Qualification: Graduate From tech background Customer assistance and issue resolution, Document customer interactions, End-to-End resolution Required Candidate profile At least one year of experience in international domain Language Proficiency - B2 / C1 Certified in Dutch Language Excellent communication skills in English, Hindi and Dutch. Perks and benefits Cab Facilities incentives
Posted 2 months ago
2 - 4 years
4 - 6 Lacs
Gurgaon, Hyderabad
Work from Office
About the Role: The Team: Translations department is part of the Financial Data Intelligence domain within the Market Intelligence division at S&P Global. The team is responsible for delivering accurate and timely translated content to internal financial and non-financial data collection teams within the division. It also supports translation requirements for other divisions as well as Corporate, Technology, Legal and News groups within the company. The Impact: As a translator/linguist, you are responsible for producing quality translation in the target language. You will also be responsible for relevant and market specific research; data collection and analysis of the financial industry and other-related activities in the covered region through key processes established. Additionally, you will also maintain the most up-to-date market knowledge document through collaboration with relevant stakeholders and participate in projects to ensure the data integrity. This is reflected directly on the product that our clients use and support the companys strategy in making S&P products available in target regions and industries. What is in it for you: Have the opportunity to be a part of a large and growing Translations operation with over 300 employees across over 5 operating sites, that uses state-of-the-art translation processes and tools to deliver on the needs of internal customers not just within the division but the entire company. Be widely exposed to multiple data collection processes with a dependency on translation services within S&P Global. Be able to work with diverse and multicultural teams working out of Ahmedabad, Hyderabad, Manila, Penang, and Buenos Aires offices to achieve a common set of goals; andHave insight into our clients and/or C-level executives at companies whose data we cover, collect and present. Responsibilities: Convert (translate/localize) high-level documents in the source language to the target language (Spanish to English and vice-versa) by relaying the style and tone of the original language. Collect relevant financial information through primary research and secondary research. Ensure that queries from both internal and external clients are addressed accurately, comprehensively, and timely. Provide quality assurance of translated and localized materials. Create and maintain language glossaries, dictionaries, and translation memories utilized for translation, and draft language-specific style guides based on project requirements. Deliver on predefined individual and team targets including delivering outcomes with quality and excellence. Stay abreast of updated translation and research guidelines and policies. Daily reporting of work performed during the day in the reporting tools, including fixing of errors as per quality feedback within specified time and report back after completion. Participate in developing and executing projects as assigned from time to time as per company requirements. This encompasses expanding the market information and additional data coverage. Participate in testing new tools and application that would enhance individual and team productivity and efficiency. Ideate and execute Process Improvement and Automation projects. Escalate concerns on time and with correct line of communication and appropriate response to mails from co-workers & management team. Collaborate with other data sets and stakeholders in support of the teams expansion and transformation goals. What We are Looking For: Basic Qualifications: Proficiency or native competency in specified language (Spanish) and English. Other languages are a plus. At least 2 years of relevant experience as translator Excellent verbal and written communication skills in English and specified language (Spanish and familiarity with Spanish financial markets). Knowledge of Accounting and Financial subject matter, concepts, and terms. Preferred knowledge of financial statements (IS, BS, CF etc.), Key Ratios and other market-related data. Should have good analytical skills to conduct thorough objective research, and with good attention to detail. Well-versed with information research on the internet and desktop applications such as Microsoft Office 365 (MS Word, Excel, Teams, Outlook). Ability to interact with various levels and deal with issues in a mature and professional manner (excellent interpersonal skills to facilitate effective communication across teams) Must have the ability to work in a team as well as independently. Strong time management skills must be able to prioritize, multi-task, and deliver regarding work deadlines, service level agreements, and targets set. Must have an inquisitive and investigative nature, and be proactive, highly motivated and have a positive attitude. Must be comfortable with learning modern technologies, processes, and tools. Preferred Qualifications Language proficiency certification is desirable. Proven experience of active participation on translation and localization projects particularly related to financial industry/markets. Experience with Lean principles, automation, and machine translation. Knowledge in SQL, Python and VBA Macro is a plus.
Posted 2 months ago
5 - 8 years
4 - 5 Lacs
Bengaluru
Work from Office
JOB TITLE: Business Integrity Lead - Global Investigations LOCATION: UniOps Bangalore ABOUT UNILEVER: Every individual here can bring their purpose to life through their work. Join us and you ll be surrounded by inspiring leaders and supportive peers. Among them, you ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we ll work to help you become a better you. Business Context and Main Purpose of the Job At Unilever, our commitment to Value with Values requires ongoing efforts to embed a culture of integrity across our entire operational footprint including our acquired businesses. This implies significant efforts to prevent, detect and if necessary, investigate potential concerns relating to our Code of Business Principles and Code Policies (the Code), and to hold individuals accountable where appropriate. Unilever sets similarly high standards in selecting suppliers and business partners. Under Unilever s governance, its newly acquired businesses are required to adopt the Code and its Business Integrity (BI) Framework to address the risks associated with their businesses. The Business Integrity Lead - Investigations ( BIO ) is a member of the BI Investigations Group and leads investigations across the globe but with special focus on the East Zone comprising Greater Asia. BI Investigations can relate to any of the 24 Code Policies that form the Code of Business Principles but most of the work is done in the broader anti-corruption (conflict of interest, anti-fraud, accurate records, anti-bribery) and respect, dignity and fair treatment areas. This role will report to the Global Head of Investigations. Essential roles and responsibilities include: Lead investigations reported via hotline or internal channels, ensuring thorough and impartial fact-finding. Develop comprehensive investigation plans, identifying appropriate investigative resources and methodologies. Conduct detailed fact-finding procedures, including interviews, document reviews, and data analysis to uncover relevant information. Identify issues and root causes, ensuring a clear understanding of the circumstances and contributing factors. Prepare detailed investigation reports, summarizing findings, conclusions, and recommendations for corrective actions. Ensure complete and accurate data entry in the management system, maintaining a reliable record of investigation activities. Provide advice and oversight to assigned investigators from various departments such as HR, Finance, and Operations, ensuring the quality and consistency of investigation processes and outputs. Escalate matters as appropriate, providing recommendations on sanctions and mitigation actions to ensure accountability and timely execution of corrective actions. Assure consistency in the application of investigation procedures and standards across different cases and regions. Support the creation of materials, resources and other assets to aid the investigations work across the company. Attend Business Integrity Committees to present cases when required. Although most of the work is related to investigations, the BIO is also expected to be an active member of the BI team s preventative activities when required. This includes providing training, advising the business on BI matters, collaborating in risk assessments and any other projects. Essential requirements or qualifications: Bachelors degree is required. Legal education and postgraduate education is desired. Minimum 8 years of experience in related areas Knowledge and experience in business integrity risk areas, e. g. US FCPA, UKBA and local bribery laws and regulations Demonstrated experience in similar role in multinational corporation(s) Proven experience in conducting investigations in various areas like harassment, discrimination, fraud, bribery, conflicts of interests, embezzlement, theft etc Strong reputation for integrity Solid influencing and interpersonal skills in matrix organization Good problem-solving skills and logical thinking, ability to evaluate and simplify complex issues Ability to exercise good and independent judgment Managerial courage and maturity - ability to investigate and raise potentially sensitive and tense issues when needed to all levels of managers Awareness of the current broader ethical agenda including environmental, sustainability, social responsibility, human rights, governance, etc. Full English command, the language of Unilever BI operations, and Spanish or Portuguese as main languages of the region.
Posted 2 months ago
2 - 5 years
3 - 5 Lacs
Chennai, Bengaluru
Work from Office
s. Role & The P2P (Procure to Pay) cycle is focused on the accounts payables process. Provide user support and customer service on Invoice Payable services. Coordinate with internal and external stakeholders to get the resolution and Troubleshoot the problems. 1) The person is responsible for handling external stakeholders via email and calls and coordinating internally to resolve the queries with language expertise. 2) Review and record invoices from vendors to ensure accuracy in billing. 3) Process expense reports from employees Identify discrepancies and escalate appropriately. 4) Query follow-up with internal and external stakeholders in the local language and clearance of the same 5) Responsible for classification of invoices and providing coding for local language invoice 6) Query records should be maintained on the follow-ups and amendments. 7) Know approved vendors and policies to avoid paying unauthorized invoices and expenses. Oracle application is added advantage. Oracle application is added advantage. Service now tool experience is added advantage Good hands-on experience in Procure to Pay(P2P) or Accounts Payable.
Posted 2 months ago
1 - 6 years
4 - 9 Lacs
Noida
Work from Office
We are looking for professionals proficient in Spanish to join our team. The role involves being the point of contact for Spanish-speaking clients, translating documents, resolving inquiries, and ensuring satisfaction. Fluency in Spanish is required.
Posted 2 months ago
5 - 6 years
35 - 40 Lacs
Chennai, Pune, Delhi
Work from Office
Embed deeply with strategic customers, gaining a thorough understanding of their business strategy, challenges and technical requirements within the context of AI Architect, design, and implement end-to-end AI solutions using an iterative, experiment-driven approach Scope projects, define deliverables, and create actionable plans for both rapid prototypes and enterprise-scale deployments Hands-on develop scalable, secure, and performant AI solutions, working side-by-side with customer engineering teams Prototype and iterate solutions leveraging MongoDB Atlas, cloud technologies, LLMs, and generative AI technologies Provide technical leadership to ensure architectural alignment, quality, and successful customer outcomes Actively engage with emerging AI technologies to stay ahead of trends, incorporating new insights into customer solutions Collaborate closely with our Sales teams, Solution Architects, Product, and wider Professional Services to deliver high-impact, scalable solutions that drive measurable business outcomes Contribute to internal knowledge sharing, creating resources, best practices, and reusable assets that scale the broader AI capability across MongoDB You will succeed in this role if you: Have 5+ years of experience in software development, customer engineering, solution architecture, or similar roles, including at least 2 years dedicated to designing and implementing AI solutions Demonstrate a strong customer-centric approach and excellent communication skills, capable of clearly articulating complex technical solutions to diverse audiences Proficiency in building modern, full-stack applications with back end development in Python, Node.js, or Java, and front end development with frameworks like React, Angular or Next.js Understand and have implemented AI solutions like Retrieval-Augmented Generation (RAG) systems, and LLMs for real-world, real-time applications Have hands-on experience deploying scalable AI applications on cloud environments (AWS, Azure, GCP) Demonstrate deep understanding of modern development practices, including CI/CD, test-driven development, and microservices Demonstrable experience in rapidly evolving, high-uncertainty projects, turning ambiguous problems into clear, measurable solutions Are willing to travel up to 30% to engage directly with strategic customers Bonus points if you: Hold an advanced degree (MSc or PhD) in AI, Data Science, Machine Learning, or related fields Experience in R&D within the data science, AI/ML space especially around differing AI domains (agentic, discriminative, perceptual, conversational, reinforcement etc), data processing, optimisation, prompt engineering, model validation, model fine tuning and reranking Have knowledge of AI ethics, governance, and compliance frameworks Are proficient in additional languages such as Spanish, Italian, German, or Mandarin
Posted 2 months ago
1 - 5 years
1 - 5 Lacs
Faridabad, Delhi NCR, Gurgaon
Work from Office
Job description This is a full-time on-site role for a Travel Sales Consultant . You will be responsible for managing travel arrangements, providing customer service, making reservations, and offering travel consulting services to clients. Roles and Responsibilities: Handling inbound US calls and converting them into sales mainly flight bookings Selling flight tickets on Campaign calls. Having experience in PPC calls Hands on Changing dates, refunds, and schedule change Interacting with the Airlines for waivers for refunds/changes. Requirement: We Require a Travel Sales Consultant, who has an excellent command. 1 - 4 years of experience required in handing PPC calls for flight Sound knowledge of International Flight fares. Good Geographical Knowledge I.e. City codes, Airport codes, etc. Knowledge of the PPC travel sales process Shift and Perks: Night shifts with 5 Day Working (Rotational offs) Health Insurance Both side cabs Unlimited Incentive Meals Daily Incentive
Posted 2 months ago
2 - 4 years
2 - 5 Lacs
Navi Mumbai, Mumbai
Work from Office
Author compliant Safety Data Sheets for multiple geographies across the globe as per applicable hazard communication regulations Derive hazard classifications for substances and mixtures using various classification regulations including but not limited to GHS, CLP, & OSHA Hazard Communication Standard Ensure CLP Classifications used in Azelis SDS for customized substances/preparation are in alignment with the ones reported to ECHA by Azelis Efficiently address queries from internal stakeholders & coordinate with Process Lead/SHEQ Specialist for quick resolution for high priority requests Assist in responding to external customer inquiries related to product classification and labelling Assist to develop and maintain internal processes that supports core functions of Group SHEQ support Services Center Follow work instructions & checklist as defined for each process across domains to ensure validity & integrity of Master data management activities Engage in quality management activities and handle complaints/ non-conformities effectively Execute effective change management program for applicable processes as and when required due to regulatory updates or business requirements Ensure quality of information in data management system is maintained and strive to achieve zero non-conformity Support in Training Associates/Interns on regulatory & process knowledge Ensure activity records are maintained as per defined formats Qualification & Skills University Degree (Equivalent to master s degree) in Chemistry, Biology, Environmental Sciences, Toxicology, or a related scientific discipline 2-4 years of experience related to product stewardship, chemical regulations & hazard communication Functional knowledge of chemistry, toxicology, ecotoxicology, and risk assessment as it applies to hazard communication and regulatory information Knowledge of international transport regulations (UN-RTDG, ADR, DOT, IATA, IMDG) Detail oriented with good time and project management skills, with an ability to switch priorities when required Customer service mindset along with ability to interact with multiple stakeholders while meeting their expectations Strong written and verbal communication skills (English) and Proficiency in French or Spanish will be added advantage Excellent IT skills, including strong proficiency in MS Excel, Word & PowerPoint Awareness of QMS ISO 9001:2005, Six sigma process will be an added advantage Comfortable to work in fixed & rotational shift including night shifts
Posted 2 months ago
2 - 4 years
5 - 9 Lacs
Navi Mumbai, Mumbai
Work from Office
Follow work instructions & checklist as defined for each process across domains to ensure validity & integrity of Master data management activities Maintain data quality & integrity by ensuring information in data management systems are as per most current health, safety, environmental & regulatory information from Safety Data Sheet Efficiently address queries from internal stakeholders & coordinate with Process Lead/SHEQ Specialist for quick resolution for high priority requests Engage in quality management activities as and when assigned Support in Training Associates/Interns on regulatory & process knowledge Utilize statistical tools for analyzing records and preparation of reports as requested by management Execute effective change management program for applicable processes as and when required due to regulatory updates or business requirements Ensure quality of information in data management system is maintained and strive to achieve zero non-conformity Ensure activity records are maintained as per defined formats Senior Associates will be responsible for maintaining the data across three domain - SHEQ, Operations & Marketing SHEQ Validate regulatory documentation & information of products including but not limited to GHS classification, REACh compliance, Biocides, Trade controls, Market segment specific regulations like Pharmaceuticals, Food, Cosmetics etc Maintain data quality & integrity by ensuring information in data management systems are as per most current health, safety, environmental & regulatory information Contribute to improvement of the quality of the data extraction automation for Safety Data Sheet & Technical Data Sheet Support the continuous optimization of our global processes Follow-up with business colleagues & principals for completion of SHEQ information in PIM Operations Validate operational & logistic documentation & information of products including but not limited to packaging, transport regulations, dangerous goods classification, shelf life, storage conditions, warehouse related data Maintain data quality & integrity by ensuring information in data management systems are as per most current operations & logistics information Contribute to improvement of the quality of the data extraction automation for Safety Data Sheet & Technical Data Sheet Support the continuous optimization of our global processes Follow-up with business colleagues & principals for completion of Operational information in PIM Marketing Validate marketing documentation & information of products including but not limited to product description, product application & other key data points for customer portal Retrieve and upload documents linked to the products Maintenance of our documents ageing and anticipate new request to Principals for nearly expired documents Maintain data quality & integrity by ensuring information in data management systems are as per most current marketing information Contribute to improvement of the quality of the data extraction automation for Technical Data Sheet, Product specification & Product catalogue Support the continuous optimization of our global processes Follow-up with business colleagues & principals for completion of Marketing information in PIM Qualification & Skills University Degree (Equivalent to master s degree) in Chemistry, Biology, Environmental Sciences, Toxicology, or a related scientific discipline 2-4 years of experience related to product stewardship, chemical regulations & hazard communication Knowledge of international transport regulations (UN-RTDG, ADR, DOT, IATA, IMDG) Detail oriented with good time and project management skills, with an ability to switch priorities when required Customer service mindset along with ability to interact with multiple stakeholders while meeting their expectations Strong written and verbal communication skills (English) and Proficiency in French or Spanish will be added advantage Excellent IT skills, including strong proficiency in MS Excel, Word & PowerPoint Awareness of QMS ISO 9001:2005, Six sigma process will be an added advantage Comfortable to work in fixed & rotational shift including night shifts
Posted 2 months ago
10 - 14 years
12 - 16 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: Spanish - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. What are we looking for? Collections Processing Agility for quick learning Problem-solving skills Ability to work well in a team Deductions Management Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
5 - 8 years
7 - 10 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Spanish - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.In Accounts Receivable Ledger Maintenance you will need to investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. You should be able to identify items which need month end accrual. Prepare reversing journal entries for the purpose of month end accrual. You should be able to review integrity reports between AP Sub Ledger and GL Controls Accounts What are we looking for? Agility for quick learning Problem-solving skills Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Accounts Receivable Ledger Maintenance Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.In Accounts Receivable Ledger Maintenance you will need to investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions. You should be able to identify items which need month end accrual. Prepare reversing journal entries for the purpose of month end accrual. You should be able to review integrity reports between AP Sub Ledger and GL Controls Accounts What are we looking for? Agility for quick learning Problem-solving skills Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications: BCom/Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Advanced What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Agility for quick learning Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom,Any Graduation
Posted 2 months ago
5 - 8 years
7 - 10 Lacs
Gurgaon
Work from Office
Skill required: Order to Cash - Sales Order Processing Designation: Order to Cash Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Spanish - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.You will be part of Sales Order Processing team and help create and update planning orders to be able accurately and timely to track job resources assignment against jobs. You will help upload the required support documentation required for billing and accruals in order to comply with internal and external audit requirements. You will need to reconcile and deliver customer sales orders to ensure that we accurately bill and deliver invoices to our customers for work performed. You will also help review and confirm supporting documentation for completion during the invoicing process; including signed contract (if necessary), sales order, signed field ticket, job log, job summary, and signed work order to ensure correct invoicing process. You will also help in creating and updating customer sales orders to properly document job information in preparation for billing and revenue recognition. What are we looking for? Agility for quick learning Problem-solving skills Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
2 - 4 years
8 - 11 Lacs
Mumbai
Remote
Job Summary: We are seeking a detail-oriented and customer-focused individual to join our team as a Spanish Technical Support Specialist (L1). The ideal candidate will provide first-line technical support for Spanish-speaking customers, assisting them with resolving basic technical issues related to hardware, software, and networking. This role requires strong communication skills, problem-solving ability, and the capability to provide clear guidance to end users. Key Responsibilities: Customer Support: Provide first-level technical support to Spanish-speaking customers via phone, email, or chat. Address and resolve basic technical issues related to software, hardware, and network connectivity. Respond to customer queries in a timely and professional manner, ensuring high customer satisfaction. Issue Diagnosis & Troubleshooting: Troubleshoot and diagnose issues related to computer hardware, software applications, and network configurations. Provide step-by-step instructions and guidance to resolve technical problems, ensuring that customers are informed throughout the process. Escalation of Complex Issues: Identify and escalate unresolved or complex technical issues to the appropriate higher-level support team or technical expert. Ensure proper documentation of escalations and follow-up to track the resolution. Documentation & Knowledge Base Updates: Document customer interactions and technical resolutions in the support system for future reference and knowledge sharing. Contribute to the development and maintenance of the knowledge base by adding solutions to frequently encountered issues. Continuous Improvement: Participate in training sessions and workshops to stay up to date with the latest technologies and troubleshooting techniques. Assist in improving internal processes and procedures to enhance service efficiency and quality.
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: Spanish - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for? Procure-to-Pay Ability to perform under pressure Ability to work well in a team Agility for quick learning Commitment to quality Strong analytical skills Invoice Processing Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom
Posted 2 months ago
2 - 3 years
6 - 7 Lacs
Faridabad
Work from Office
Spanish Teacher needed in a School in Faridabad. Joining in June Qualification: Graduate, Diploma in Certification Should have B2 in Spanish. Should have experience teaching in PYP/MYP Grades Well aware of IB curriculum. Excellent communication skills. Should be well versed in Computer and IT. Only shortlisted candidates will be contacted. Background check will be conducted for selected candidate.
Posted 2 months ago
2 - 5 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Title - Finance Deal Pricing in Service Industry (Preferably IT Industry) Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary :The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP? Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanade's largest engagements, including complex multi-Market Unit consulting and managed services engagements Own and prepare detailed financial models using Phoenix Tool for deals >$4m. Have a detailed understanding of deal pricing, key commercial terms and risks, key accounting. Prepare detailed CTA and key bullets. Contribute to the drafting Deal Review Memo. Create finance slides for Commercial Reviews. Understand and apply policy and accounting issues. Ensure all solution inputs are received in correct format. Prepare detailed financial analysis and interpreting key changes. Provide pricing input to RFP responses and contract documents. Attend all deal and solution calls. Contribute to the drafting D-ATM. Prepare Sale Booking and CFM handover material. Take notes on all calls attended. Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to support in a project management capacity on developing pricing initiatives. Experience in participating in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss "issue" areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office.
Posted 2 months ago
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