749 Spanish Jobs - Page 11

Hiring: Associate Talent Acquisition (Spanish Language) Location: Gurgaon Experience: 010 Years Working Days: 5 Days a Week Benefits: Both Side Cab Shift: Rotational (Night Shift) About the Company We are a dynamic and fast-growing organization, delivering world-class talent acquisition solutions. Our HR Shared Services team supports both domestic and international hiring operations, especially in the US and Spanish-speaking regions. If you're looking to start or grow your career in recruitment with an energetic and inclusive team. Role As an Associate – Talent Acquisition, you will play a vital role in supporting the end-to-end recruitment process, focusing on sourcing, candidate engagement, and coordination. Fluency in Spanish (written and spoken) is essential for this role. Key Responsibilities Manage complete TA lifecycle: sourcing, screening, coordination, and onboarding Maintain job postings on internal portals and external job boards Conduct initial screenings and schedule interviews Actively engage candidates via Facebook, Instagram, TikTok, etc. Run mass communication campaigns (texts and emails) Qualify candidates based on resumes and feedback Be the primary point of contact for candidate queries Meet weekly targets for outreach and engagement Collaborate with internal stakeholders and hiring managers Work with tools like ATS, HRIS, and job portals Required Skills & Qualifications Fluency in Spanish (spoken and written) is mandatory Graduate in any discipline Excellent communication and interpersonal skills Proficient in MS Office (Excel, Word, PowerPoint) High energy with a target-driven attitude Comfortable with outbound/inbound calling Preferred (Good to Have) Experience in US recruitment or international hiring Understanding of onboarding processes and backend HR operations Familiarity with ATS, sourcing tools, and recruitment databases Call/WhatsApp: 7703903078 (Asha Kushwah) Send your resume to: asha.kushwah@cielhr.com

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. The mission of our Sustaining R&D team is to protect Endoscopy revenue through our guiding principles of quality, compliance, business continuity and cost reduction. As a member of our team, the R&D Manager II will manage a team of engineers primarily supporting the Endoscopy products made at Boston Scientific s Coyol plant in Costa Rica. He/she will build and lead a high-performing team of engineers located in Coyol, Costa Rica, and execute sustaining projects with cross-functional team members located in Coyol and Marlborough. Your task will be to guide these R&D engineers through continued growth of our product and projects portfolio, in day-to-day technical and business-level decision making, and in hiring and developing top talent. The ideal candidate is expected to have proven the ability to lead and build trust with direct reports, peers and business stakeholders. The candidate demonstrates strong leadership and decision-making skills within a cross-functional core team. Your responsibilities include: Assists in functional deliverables as needed and ensures technical excellence for Sustaining R&D. Provides guidance and approval regarding technical strategies and approaches. Assists in identifying new opportunities to drive Value Improvement Projects and Complaint Reduction efforts. Provides guidance and training to staff, assists subordinates in attaining career goals, motivates individuals to achieve results, and recruits and maintains a high-quality staff. Assists in and/or completes the development of budgets and monitors spending for the Sustaining efforts in Coyol. Assists in identifying and developing department tools and systems. Assists in and/or determines appropriate staff levels, schedules and resources. Works with project managers to understand priorities and plans resource and time allocation accordingly. Collaboratively determines project staff assignments and schedules work to meet completion dates and R&D deliverables. Maintains and enhances cross-functional team relationships. Works cross-functionally in identifying and resolving technical issues. Monitors and evaluates project and department progress and results. Leads and mentors a group or team of employees in the achievement of organizational goals. Guides, coaches, and develops direct reports, and drives best practices throughout the organization. Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives. May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations. What we re looking for in you: 5+ years technical leadership roles, preferably in medical device industry 3-5 years experience in direct people leadership Bachelors required. Preferably in Mechanical Engineering or Biomedical Engineering degree A positive attitude, innovative and creative thinker. Ability to transparently and concisely communicate technical issues and risks across all levels of the organization Experience developing a company culture of knowledge driven product development & engineering excellence Working knowledge of complex mechanical design principles and FDA/BSI regulated medical device design controls Familiarity with statistical analysis and data driven decision making. Understanding of IEC60601 requirements/constraints for mechanical system design is preferred Track record of strong cross-functional collaboration, influence, and project management enabling highly effective project teams Practiced problem solver, proficient in problem solving methodologies (i.e. Six Sigma, DOE, etc.) Passion to learn new technologies and find new solutions Passion for understanding and solving problems for end users and for team member subordinate Takes initiative and acts quickly to drive solutions Solid English/Spanish skills Travel - 15% Requisition ID: 606852 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com Our Customer Care Analyst is responsible for providing technical support for assigned JAGGAER product lines. Customer Care Analysts maintain close relationships with key client contacts and use their technical skills to resolve application issues. You play a crucial role in recommending new configurations to assist customers in achieving their organizational goals. Customer Care Analysts work closely with members of the Customer Success Managers, Professional Services, and Development team to remediate reported client issues in a timely and professional manner. The position requires excellent oral and written communication skills and exceptional analytical skills. Principal Responsibilities Perform technical troubleshooting and data analysis to identify the root causes of software problems reported through the support portal web cases and telephone calls. Assist customers in resolving the issue within the target service level agreement by providing solutions or action plans. Analyse technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting, testing, and recommend solutions. Analyse and document requirements and rules, enhancements, or changes. Document internal and external correspondence for incident resolution including trouble shooting steps, solutions or action plans, and best practices identified by resolving the customer issue. Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies, and core technologies. Develop good habits for managing caseloads, keeping cases and clients up to date and closing cases on a regular basis. Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team. Position Requirements Proficiency in French or German or Spanish or German or Chinese along with English with a B2 certification or higher Associate or bachelor s degree. 0-3 years of experience working with software applications - Software-as-a-Service web-based environment preferred. Thrive in a front line, direct customer contact role communicating via phone, email, online meeting, desktop sharing, and video conferencing software and other channels, such as chat and social media, that may develop over time. Microsoft Excel and PC/web browser troubleshooting expertise required. Understanding of database concepts, for example, general SQL query constructs. .com, XML and/or Splunk experience preferred. Ability to learn complex software committed to being a lifelong learner. Ability to create, follow and execute documented procedures create knowledgebase articles/content. Ability to work on multiple projects under tight time constraints multitasking is an essential element of this role. Excellent analytical and problem-solving skills. Ability to work independently and be a great teammate. Workflow process development is desirable. Must be able to communicate technical solutions to customers, production support, development, and management. Participate in a Global Team staffed 24/5 with on call requirements. Our team is responsible for assisting customers during designated assigned shifts primarily during US business hours. Strong communication, presentation, documentation, and problem-solving skills. What We Offer: At JAGGAER you ll find great benefits, empowering culture, flexible work environment, much more!

As part of our team, you will be at the forefront of the remote employment evolution, where geographical barriers no longer limit employers in hiring the best talent worldwide. Our mission is to impact economies of scale and disrupt the traditional employer of record (EOR) space with the backing of industry leaders like Sequoia, DST, and Tiger Global. Your role within the Global Insurance and Benefits team will involve ensuring the delivery of world-class benefits to employees locally, focusing on establishing new policies in various countries and managing their administration effectively. Your responsibilities will include providing top-notch recommendations to employers on a global scale, tailored to local expectations rather than generic international offerings. You will manage relationships with key insurance providers, keeping abreast of Duty of Care insurance options and benefits, and lead commercial discussions to finalize local health insurance plans. We are looking for individuals who can simplify complex topics, fluently communicate in English and Spanish, possess exceptional organizational skills, and demonstrate a passion for customer problem-solving. Experience in HR SaaS companies and knowledge of US/LATAM insurance administration are advantageous. Adaptability, attention to detail, and the ability to coordinate with internal and external teams are essential for success in this role. Please be aware that this job description provides a general overview, and responsibilities may evolve as our company grows and adapts to changing market conditions. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.,

Designations Available: Assistant Professor, Associate Professor and Professor Desired Skillset: Applicants should preferably hold a Ph.D. in the relevant subject from reputed Institutions. Should have sufficient experience in Teaching, Industry & Research with reputed Institutions. Should have research papers published in International / National Journals. Should have books published and Scholars awarded / currently working for. Applicants with patents registered / consultancy works carried out will be given preference. Exposure in handling high-value funded projects will be an added advantage Preferred Qualifications: Ph.D. in relevant streams with good academic records Areas of Specialization: Spanish Responsibilities: Academics: Classroom presentation Laboratory Instructions Development Learning of Resource Materials & Laboratory Development Student Assessment & Evaluation including Examination work of University. Participation in Co-curricular & extracurricular activities Student s guidance, counseling & helping in their personal, ethical, moral, and overall character development Keeping abreast of new knowledge and skills, help to generate new knowledge and help dissemination of such knowledge through books, publications, seminars, handouts, etc Continuing Education Activities Self-development through upgrading qualifications, Experience & Professional activities Research Consultancy: Research development activities & Research guidance Industry sponsored projects Providing consultancy and testing services Promotion of industry-institution interaction and R & D Academic / Administration: Academic and Administrative management of the institution Policy planning, monitoring & evaluation, and promotional activities; both at the department level and institution level Design and development of a new programme. Preparing projects for funding in areas of R&D work, laboratory development, modernization, expansion, etc Administration both at departmental & institutional levels Development, administration, and management at Institutional levels Monitoring and evaluation of academic and research activities Participation in policy planning at the Regional / National level for the Development of Technical Education Helping mobilization of resources for the Institution Develop, update and maintain MIS Plan and implement Staff Development activities, conduct Performance Appraisal Maintain Accountability Extension / Industrial Connectivity Interaction with Industry and Society Participation in Community services Providing R&D support and consultancy services to Industry and other user agencies Providing non-formal modes of education for the benefit of the Community Promotion of Entrepreneurship and Job rotation Dissemination of knowledge Providing Technical support in areas of social relevance Apart from the above duties, any other relevant work is assigned by the Dean of the respective schools

Basic Qualifications: Language Proficiency : Minimum B2. 1 level in at least one foreign language, preferably a European language (e. g. , French, German, Spanish, Portuguese) or an equivalent level in Japanese. MS Office Proficiency : Strong working knowledge of MS Office applications, especially advanced Excel skills for data analysis and manipulation (e. g. , VLOOKUP, complex formulas, data filtering, and large dataset management). Technical Proficiency : Willingness to work with Bosch-specific tools, compilers, software, and the flexibility to learn new technologies. English Fluency : Proficient in both spoken and written English. Communication Skills : Excellent interpersonal and communication abilities. Preferred Qualifications: Multilingual Flexibility : Willingness to work with multiple languages. Process Automation Knowledge : Familiarity with process automation concepts, with a willingness to explore and implement efficiency improvements. Linguistic Insight : Ability to analyze language structures and resolve issues with unfamiliar languages. Analytical and Problem-Solving Skills : Strong troubleshooting abilities, with experience in identifying and fixing bugs and resolving technical issues. Additional Skills (Good to Have): Sound Editing : Familiarity with audio editing tools (e. g. , Adobe Audition). Advanced Excel Proficiency : Skilled in data manipulation and advanced Excel functionalities, including complex formulas, data modeling, and macro creation for processing and analyzing extensive datasets efficiently. Third-Party Collaboration : Ability to work effectively with third-party suppliers, ensuring smooth coordination and project alignment. Software Testing Experience : Familiarity with software testing principles and methodologies, and an understanding of basic QA processes.

Qualifications : Bachelors degree or equivalent required. Experience : 5-10 years Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager. Responsibilities: Adheres to all the defined processes including client engagement guidelines. Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. Ensures all customer details are updated regularly in the CRM tool. Conducts ongoing usage analysis to gauge product effectiveness. Leverages market data to develop / enhance the current business relationship. Conducts periodic audits and collect positive feedback for marketing purposes. Reviews all major deliverables to ensure quality standards and customer expectations are met. Creates and Manages in a RM team at DigiLantern. Ensures that customer s goals and expectations are being met. Responsible for the optimal use of purchased products leading to increased revenue from customer base. Proactively finds ways to build the client s business and grow accounts. Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns products and services. Other duties as assigned by the top management. Requirements: Bachelor s degree or equivalent required. Proficient in any of the following languages: Italian, English, Spanish and Portuguese. Total work experience of 5 10 years with: 5+ years of experience in relationship management. 3+ years of experience in working on a SaaS platform preferably. Must possess excellent presentation and analytical skills. Proficient with Microsoft office and web related terms. Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure. Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis. Excellent analytical, problem solving and troubleshooting skills. Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment. Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred. Looking for local candidates who have maintained client relationship primarily in the US UK.

Qualifications : Bachelors degree or equivalent required. Experience : 5-10 years Key Skills : Website Management, SEO Management, Social Media Management, Key Account Management, Client Relationship Management, Sales, Sales Coordinator, Client Relationship Manager. Responsibilities: Adheres to all the defined processes including client engagement guidelines. Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. Ensures all customer details are updated regularly in the CRM tool. Conducts ongoing usage analysis to gauge product effectiveness. Leverages market data to develop / enhance the current business relationship. Conducts periodic audits and collect positive feedback for marketing purposes. Reviews all major deliverables to ensure quality standards and customer expectations are met. Creates and Manages in a RM team at DigiLantern. Ensures that customer s goals and expectations are being met. Responsible for the optimal use of purchased products leading to increased revenue from customer base. Proactively finds ways to build the client s business and grow accounts. Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns products and services. Other duties as assigned by the top management. Requirements: Bachelor s degree or equivalent required. Proficient in any of the following languages: Italian, English, Spanish and Portuguese. Total work experience of 5 - 10 years with: 5+ years of experience in relationship management. 3+ years of experience in working on a SaaS platform preferably. Must possess excellent presentation and analytical skills. Proficient with Microsoft office and web related terms. Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure. Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis. Excellent analytical, problem solving and troubleshooting skills. Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment. Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred. Looking for local candidates who have maintained client relationship primarily in the US UK.

Relationship Head - DigiLantern (Domestic + US Market) Qualifications Bachelors degree or equivalent required. Job Description Key Job Responsibilities Responsibilities: Adheres to all the defined processes including client engagement guidelines. Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. Ensures all customer details are updated regularly in the CRM tool. Conducts ongoing usage analysis to gauge product effectiveness. Leverages market data to develop / enhance the current business relationship. Conducts periodic audits and collect positive feedback for marketing purposes. Reviews all major deliverables to ensure quality standards and customer expectations are met. Creates and Manages in a RM team at DigiLantern. Ensures that customers goals and expectations are being met. Responsible for the optimal use of purchased products leading to increased revenue from customer base. Proactively finds ways to build the clients business and grow accounts. Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns products and services. Other duties as assigned by the top management. Requirements: Bachelors degree or equivalent required. Proficient in any of the following languages: Italian, English, Spanish and Portuguese. Total work experience of 5 - 10 years with: 5+ years of experience in relationship management. 3+ years of experience in working on a SaaS platform preferably. Must possess excellent presentation and analytical skills. Proficient with Microsoft office and web related terms. Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure. Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis. Excellent analytical, problem solving and troubleshooting skills. Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment. Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred. Looking for local candidates who have maintained client relationship primarily in the US UK.

Manage end-to-end payroll processes for Spanish clients, ensuring accuracy, compliance, and timely delivery Maintain up-to-date knowledge of Spanish labor laws and payroll regulations Perform audits and reconciliations to ensure data integrity and compliance Communicate effectively with clients to resolve payroll-related queries Collaborate with internal teams including HR, finance, and IT to streamline payroll operations Support continuous improvement initiatives to enhance payroll service delivery Ensure confidentiality and security of payroll data at all times Experience and Skills 3 to 5 years of hands-on experience in processing Spanish payroll Strong background in payroll compliance and labor legislation in Spain Proficiency in SAP payroll systems Solid understanding of Spanish payroll compliance and reporting Strong attention to detail and analytical mindset Good communication and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Spanish language proficiency is a strong advantage Ability to work effectively in a collaborative, international team What we offer A supportive, inclusive, and international work culture Opportunities for professional development and career progression Access to cutting-edge HR and payroll technology Competitive salary and benefits package The chance to make a real difference in a growing, purpose-driven company

Responsibilities Planning and implementing Spanish teaching strategies. Giving classroom instruction to the students as per the schedule. Developing teaching materials as required. Creating teaching plans as per the curriculum. Conversing with the students in the Spanish language only. Ensuring that the students' pronunciation is accurate. Scheduling classes, as well as oral examinations for the students, are per the grades. Suggesting improvements in the class session for struggling students. Researching on modern teaching methods and techniques. Organizing events to showcase the students' talent. Performing administrative tasks as and when required. Taking feedback from the students and parents as well. Requirements Bachelors degree in Literature, Spanish Language, or a relevant discipline. Working experience as a Spanish teacher or a similar role in the Education department. Demonstrate great classroom management abilities. Phenomenal verbal and written communication skills. Proficiency in the Spanish language. Ability to manage tasks in an effective and efficient manner. Great organizational and administrative skills. Excellent problem solving and decision-making skills. Great time management skills.

Job Title: French Teacher Function: Academic Reports to position: Principal Location: British Laureate School Reportees to Position: - Band: ….. Job Purpose French Teacher (3rd Language) – Teaching Philosophy: At BLS, the French teacher fosters a love for language learning by making French engaging, interactive, and culturally enriching. The focus is on building strong communication skills, cultural awareness, and real-life application, while supporting students in their journey as global citizens through a joyful and inclusive classroom environment. Job Outline Key Responsibilities:  Curriculum Delivery: Teach French as a third language to students, following the prescribed curriculum and language learning objectives.  Lesson Planning: Design engaging, age-appropriate, and differentiated lesson plans that promote the four core language skills: listening, speaking, reading, and writing.  Classroom Management: Create a positive, inclusive, and interactive learning environment that encourages student participation and enthusiasm.  Assessment and Feedback: Conduct regular assessments (formative and summative), maintain student records, and provide constructive feedback to support language development.  Cultural Exposure: Integrate cultural elements of the Francophone world to enhance students’ global understanding and appreciation of diversity.  Collaboration: Work closely with homeroom teachers and other language faculty to support interdisciplinary learning and school-wide language goals.  Parent Communication: Share student progress and language development updates during PTMs and through regular communication as needed.  Professional Development: Participate in school training sessions, workshops, and continuous professional learning related to language teaching and pedagogy.  Events and Activities: Contribute to planning and conducting language-related celebrations, competitions, or Job Description French 2 assemblies to promote enthusiasm for French. Job Specification Knowledge: Qualification Bachelor’s degree in French or equivalent certification; teaching experience preferred. Minimum B2 proficiency (DELF preferred) Skills: Technical Good technical skills Behavioural Avid reader and well read. Role Model: Someone adored by the student community for his / her knowledge of wide variety of books. Ability to scale behaviour: Has to handle students of all grades and will have to adapt his behaviour to suit the user group. Composed and Organized person: A strong commitment to discipline, process, first things first, clutter free Firm and resolute: Has to demonstrate firmness in coordinating and adherence to daily and weekly timetable. Experience:  1-2 years of experience working in school is highly desirable, preferably with exposure to international curricula.  Freshers with a strong mindset for learning and passion for library functions will also be considered. Job Interface/Relationships: Internal External  All staff and students of the school. - Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Work Location: In person

Key Roles & Responsibilities: - Highly focused in enhancing company productivity - Will be responsible for B2B International sales - Would be responsible for making outbound sales calls internationally - Presenting our business & demonstrating our products confidently with an energy to create leads - Handling key customer accounts - client interactions & their queries related to our business & product segments, building rapport & generate business from these accounts Candidate must have - Good command over Spanish Language - Self driven, confident & committed to work - Quick Learner Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Paid sick time Provident Fund Experience: B2B sales: 3 years (Preferred) Language: Spanish (Required) Shift availability: Night Shift (Required) Work Location: In person

International Travel Sales executive - (English, Spanish, or French)/ ( Female candidates only ) . Candidate profile picture should be presented in the curriculum vitae for verification and interview process . Location: Dwarka sector 17 , New Delhi Shift Availability: ( Evening, Night) Job Type: Full-Time | Permanent | Immediate Joining We’re expanding our team and looking for dynamic and motivated females to join us as International Travel Consultants ! This is your chance to work in an exciting, fast-paced environment, offering travel services to customers across the United States, United Kingdom, Canada, and Europe. Job description : Handle Customer Service & Sales Calls from customers in US, UK, Canada and Europe . Assist with Google Campaign Calls and Meta Campaigns for domestic and international travel. Follow up with customers for existing reservations and resolve any queries. Sell and Cross-Sell travel services including flights, packages, and additional travel-related products. Provide exceptional service, reflecting our customer-first business philosophy. What We’re Looking For: Excellent Communication & Interpersonal Skills (English, Spanish, or French). Bilingual from any field. Quick Learner with problem-solving abilities. Educational Requirement : Higher Secondary or equivalent. Basic Computer Skills . Immediate Joiners are highly preferred. Amadeus Knowledge is a plus. Why Join Us? URGENT HIRING 24/7 Work Environment : Rotational shifts to work across. Preferably for night shift Lucrative Incentives : Enjoy performance-based bonuses, commissions, and yearly rewards. Meals On Us : In-house cafeteria and proper 3 course meal Gaming zone Awesome Work Culture : Friendly, collaborative, and inspiring workplace. Growth Opportunity : Ideal for freshers and those with -2 years of experience. What We Offer: Rotational Work Schedule : Night shift as per the company norms SHIFT TIMINGS : 6PM TO 3AM 12 AM TO 9AM Incentives & Bonuses : Performance-based commissions and yearly bonuses. Food Allowance : Meals provided through our in-house cafeteria. Transport Benefits : Cab facility available depending on the route, or pick-up/drop-off from Dwarka Sector 14 metro station. Pick and drop from your house if you leave in south and west part of Delhi . Paid Sick Leave : We value your health and well-being! Preferred Candidate Profile: Languages : English (Required for all profiles) Spanish (For Spanish Sales Executive profile) French (For French Sales Executive profile) Qualifications & Experience: Experience : 1 or up to 4 years in any profile. Age : Open to all eligible candidates with a passion for travel and customer service. Ready to Join Us? If you’re a passionate, customer-oriented individual with great communication skills and a love for travel, we’d love to hear from you! Apply now and start your journey with a leading travel company. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Food provided Lucrative incentive every month Paid sick time Schedule: Evening shift Night shift Rotational shift UK shift US shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Ability to commute/relocate: New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): READY TO WORK IN NIGHT SHIFT ? Education: Bachelor's (Required) Language: English (Required) Spanish (optional) French (optional) Location: New Delhi, Delhi (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Food provided Leave encashment Paid sick time Schedule: Evening shift Fixed shift Night shift Rotational shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person Expected Start Date: 01/08/2025

Spanish- Procurement Analyst Shift Timing- US- Night Location- Uppal- Hyderabad Role & responsibilities As a Procure to Pay analyst, you will focus on checking necessary compliance in every PR raised by business and also to find savings opportunities in applicable requests. Maintaining strong relations with clients is crucial and also ensuring that there is a good understanding of procurement ERPs for good quality data / reports to be maintained. Adherence to agreed TAT is crucial for this profile and also must cater to last moment change requests in the PR. PR to PO creation, PO amendments, Helpdesk query resolution, etc. Validate Review Quote and Supporting Documentation attached in the Purchase Requisition Perform Compliance check and Create Purchase Orders in the relevant system Resolve Queries related to Vendor, PO Amendment, Training, Finding right approver Effectively manage internal / external customers on queries related to Purchase Requisitions, Purchase Orders, How to Submit Invoices etc. received via Email or Phone Follow-up with suppliers and internal stakeholders to get the resolution via Helpdesk ticketing system. Perform all duties within assigned timeline and effectively communicate progress of assigned tasks. Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement. Managing multiple procurement tools and Chatbot RPAs. Preferred candidate profile 0 - 2 years of basic transactional procurement experience Spanish is Mandatory Hands on experience on Coupa (preference) /ARIBA or similar systems for procurement /CRM tools will be an added advantage Proficient in the use of Microsoft Office, specifically Excel, PowerPoint, and Word

At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cuttingedge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. The candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: Experience in managing process and operational escalations Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps Be a SME for the process and a referral point for peers and junior team members Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes Ability to perform deep dive in the process and come up with process improvement solutions Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services A Bachelor s Degree and relevant work experience of 3+ years. Excellent level of English and either of Spanish / French / Italian / Portuguese , C1 level. Candidate must demonstrate ability to analyze and interpret complex SOPs. Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements. Strong communication and interpersonal skills to effectively guide and mentor associates. Ability to work collaboratively with cross-functional teams. Thoroughly understand multiple SOPs and ensure adherence to established processes. Identify areas for process improvement and SOP enhancement, and develop actionable plans for implementation. Lead and participate in process improvement initiatives. Comfortable working in a fast paced, highly collaborative, dynamic work environment Willingness to support several projects at one time, and to accept re-prioritization as necessary. Adaptive to change and able to work in a fast-paced environment. Experience with Artificial Intelligence interaction, such as prompt generation.

Translation Associate in Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Catalog Associate is the entry-level role to 2 years in the Amazon. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Roles and Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information. Skills and Competencies Required: Proficiency in Dutch: B1 and above or BA/MA in French Excellent written and oral communication skills in English. Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely. Basics in MS Excel Strong analytical skills Ability to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information. Flexibility in working in shifts and working hours. Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel Speak, write, and read fluently in Spanish language.

KPMG in India, a professional services firm, is the Indian member firm affiliated with KPMG International and was established in August 1993. Our professionals leverage the global network of firms, providing detailed knowledge of local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune and Vadodara.KPMG in India offers services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environmentKPMG Advisory professionals provide advice and assistance to enable companies, intermediaries and public sector bodies to mitigate risk, improve performance, and create value. KPMG firms provide a wide range of Risk Advisory and Financial Advisory Services that can help clients respond to immediate needs as well as put in place the strategies for the longer term.KPMGs Forensic Services: In response to escalating white-collar crime, we pioneered the forensic practice in 1995. We help clients prevent, detect and mitigate the risk of fraud, misconduct and non-compliance. Today we are recognized as market leaders commending a dominant market share, top of mind recall and a reputation for offering holistic solutions to clients. Our team of professionals assist our clients to cover all areas entailing potential fraud risk, detect fraud at the earliest, minimize losses and respond appropriately.KPMG CDD Practice helps organizations manage third party risks by uncovering information on the background of the counterparties and material issues associated with them, through deep public domain searches from venues such as regulatory publications news and media sources.ROLE & RESPONSIBILITIESConducting research using a variety of online sources, especially commercial registries and corporatedatabases, legal databases and media sourcesConducting desktop-based research using a combination of other specialist research tools designedfor online due diligence reports and databases such as Factiva and Lexis-NexisDemonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability toassimilate new knowledgeSummarizing the information obtained into concise and accurate reportsMonitor progress and ensure that key stakeholders are informed about progress and expectedoutcomesSuccessful completion of client engagement deliverables in line with project plan, ensuring highquality work delivery within appropriate time scales and adhering to pre-defined methodologiestowards preparing due diligence reports and researching specific targets to highlight red flags.Remain current on new developments within the industryAdvisory- ForensicCounterparty Due DiligenceTHE INDIVIDUALStrong written and verbal communication skills to interact cross-functionally and/or with seniors, withan ability to convey messages in a clear and structured mannerStrong analytical and problem solving skillsAttention to detailAdaptability to a dynamic environment often accompanied by shifting priorities and stringent deadlinesHave discretion and an ability to maintain confidentialityDrive and commitment to deliver high quality serviceAbility to work well in teamsBasic understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc)Have the ability to work under pressure stringent deadlines and tough client conditions which maydemand extended working hoursDemonstrate integrity, values, principles, and work ethicQUALIFICATIONGraduate in any Commerce or Economics or Arts (B.A, B.Com, Economics)Knowledge of at least one foreign language will be preferable (e.g., German, Spanish, Italian,French, Portuguese, Arabic, Chinese, and Japanese).SELECTION PROCESSHR discussion followed by a technical interaction with the line Manager and a final round with theDirector / Partner of the practice (1 Case Study administered by Hiring Manager during theseinterviews)PEOPLE BENEFITSA strong learning cultureQuarterly rewards and recognition programme - Encore Comprehensive medical insurance coverage for staff and familyExpansive general and accidental coverage for staff .

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Aman Group is looking for Spa Therapist to join our dynamic team and embark on a rewarding career journeyA Spa Therapist is responsible for providing various spa treatments and services to clients, promoting relaxation, rejuvenation, and overall well-being. They possess expertise in different spa techniques and treatments and ensure a high-quality and personalized experience for clients. Here is a general job description for a Spa Therapist:Responsibilities:Spa Treatments: Provide a range of spa treatments and therapies, including massages, body wraps, facials, scrubs, and other beauty and wellness services based on the client's preferences and needs.Client Consultation: Conduct initial consultations with clients to assess their health conditions, preferences, and any specific concerns or allergies. Customize treatments and recommend suitable therapies based on individual requirements.Spa Procedures: Perform spa treatments following established protocols and techniques to ensure consistency and quality. Maintain a clean and organized workspace and ensure compliance with hygiene and safety standards.Customer Service: Provide exceptional customer service by greeting clients, explaining treatment procedures, answering questions, and addressing any concerns or feedback. Ensure a friendly and welcoming atmosphere.Retail Product Sales: Promote and sell spa retail products, such as skincare, body care, or wellness products, to clients based on their needs and preferences. Provide recommendations and guidance on product usage and benefits.Record Keeping: Maintain accurate and up-to-date client records, including treatment details, client preferences, allergies, and medical history. Adhere to privacy and confidentiality guidelines.Upselling and Promotions: Identify opportunities to upsell additional spa services, packages, or enhancements to clients to enhance their spa experience and generate additional revenue for the spa.Continuous Learning: Stay updated with the latest spa trends, techniques, and industry developments through ongoing training, workshops, and self-study. Expand knowledge and expertise in various spa therapies and treatments.Team Collaboration: Collaborate with other spa team members, including receptionists, therapists, and management, to ensure smooth operation and efficient service delivery. Support and assist colleagues when needed.Skills and Qualifications:Certification or Diploma in Spa Therapy, Massage Therapy, or a related field.Proven experience as a Spa Therapist or in a similar role.Proficiency in a variety of spa techniques, such as Swedish massage, deep tissue massage, aromatherapy, body wraps, facials, and scrubs.Strong understanding of human anatomy, physiology, and the benefits and contraindications of different spa treatments.Excellent customer service and communication skills.Ability to create a relaxing and serene environment for clients.Knowledge of spa products and their uses.Sales and upselling abilities to promote retail products and additional services.Professionalism and a positive attitude.Physical stamina and the ability to stand for extended periods and perform massages or treatments.Knowledge of hygiene, safety, and sanitation standards in a spa environment.

SOCIAL MEDIA COMMUNITY MANAGEMENT ASSOCIATE At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 40,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We re looking for people who are determined to make life better for people around the world. Position Overview: With more than half of the world s population active on social media, Lilly is seeking a high-capacity Social Media Community Management Associate to help accelerate its Social Media Center of Excellence in driving meaningful consumer and healthcare provider (HCP) engagement, improve health outcomes, and fuel business growth. The Social Media Center of Excellence is part of Lilly s Digital Engagement Team, joining leaders from the Enterprise Websites (EWI) and Search Capabilities teams who collectively design and deploy integrated, innovative, and scalable digital marketing strategies and solutions that address customer and business needs across Business Units, Functions, and Geographies. The Community Management Associate plays a crucial role in maintaining a positive and engaged social media online presence for Lilly and our brands. The role s primary responsibility is to support customer communications and foster meaningful conversations delivering best-in-class social care. Achieving this goal requires a passion for customer support, an ability to analyze and report on complex communications, a curiosity for what s possible, and an unrelenting desire to implement continuous improvement. Key Responsibilities: Community Engagement Monitor for adverse events (AE) and product complaints (PC) and report compliantly per Lilly policy. Oversee customer conversations applying tags for metrics tracking and managing replies where appropriate, while watching for trends around a brand or disease state. Collaborate with cross-functional teams, including Lilly Support Services (LSS), TechLilly, Medical, Legal, Regulatory, and other community management teams across the company by ensuring frequent, continuous, and effective communication with team members and key stakeholders. Regularly review existing content and keep all content updated to ensure completeness, consistency of messaging, and quality in accordance with ongoing strategic updates. Understand social media platforms and how each of them uniquely impacts audience behavior and content performance. Stay on top of upcoming trends and updates. Combine knowledge of how customers use platforms with user analytics to better understand the effects of these trends and recommend future strategies to brands. Analytics and Audience Insights Transform raw data into insightful information. Collect, organize, visualize, and assimilate social care data to better understand user engagement trends. Use the data and your knowledge of social media to support business decisions and generate meaningful results. Collaborate with and serve as a Social Care liaison between the CEH Social Media team and assigned brand teams to provide feedback, insights, and solutions for online engagement with customers. Support development and maintenance of social care dashboards and databases that are used to make decisions on future digital marketing and communications strategies and plans. Use data and visualizations to tell a story about what is happening on our channels. Dont just know the data; investigate and explain the why, using social care data to turn hunches into actionable ideas. Communications and Crisis Management Proactively share community management recommendations with Social Media Strategy and brand team members, including but not limited to new reactive responses. Craft compelling responses that are clear, concise, conversational, and compliant making use of text, video, and images. Maintain awareness of company risks and industry trends and proactively make recommendations about opportunities to engage, crafting timely, relevant responses to customer queries. Identify and address potential issues or negative feedback, working with the appropriate teams to resolve concerns and maintain a positive online environment. Operations, Quality, and Compliance Assist brand teams with assembling, formatting, and proofreading FAQs prior to MLRO submission. Partner with TechLilly to update content folders and perform quality review once FAQs have been uploaded in social media CRM tool. Work with community managers and third-party vendors to ensure compliance through training, implementation of quality standards and identifying and reporting non-compliance. Perform regular quality reviews of community manager and/or third-party agency work. Collaborate cross functionally to develop and maintain operational support documents (e.g., FAQs, procedures, job aids). Become an SME on the social media tool used in order to support business decisions related to configurations, automations, and AI, and coach others in their use of the tool. Team Expectations Work effectively and openly with other community managers across the organization to ensure consistency for the ways in which we engage with customers on social media platforms. Share learnings, execute efficiencies, and ensure alignment of goals and deliverables. Acquire a strong knowledge of our brands strategies, target patients, and key objectives. Build strong, trusting relationships with peers in the Lilly matrix, as well as third-party partners. Participate in learning and development opportunities to ensure delivery of exceptional value to our customers and Lilly business partners, including efforts to obtain expert level of understanding of the healthcare and pharmaceutical environment, trends in community management, innovation in vendor technology, and best-in-class customer engagements. Operate in a state of continuous compliance while meeting key business objectives. Help team achieve corporate diversity goals and objectives through active participation in diversity, equity, and inclusion initiatives. Ensure understanding of team priorities and make strategic tradeoffs to meet business objectives. Drive to continuous improvement to reduce time-on-task and operating expenses and fuel innovation. Quickly identify issues and areas of need or opportunity. Use escalation processes to proactively prevent issues, quickly resolve issues, and/or identify ways to leverage opportunities. Establish new/nurture existing relationships with various Lilly partners who are responsible for communicating with customers directly to ensure accurate, consistent customer messaging that resonates with the audience. Desired Skills: Proven track record in a client or customer service environment. Deep-rooted passion for customer service. Experience and desire to identify, address, and solve customer problems and concerns effectively along with the ability to stay calm when customers are stressed or upset. Experience working with social media content management systems such as Sprinklr, Sprout Social, Hootsuite or Khoros. Ability to maintain a large workload in a fast-paced, deadline driven environment, and to work on multiple tasks with minimal supervision. Ability to work independently and confidently make decisions. Compliance-minded. Possess strong oral and written communications skills including superior writing, grammar, editing and proofreading skills. Ability to effectively present information in one-on-one and group situations. Ability to write in a clear, concise, organized, and engaging manner for the intended audience. Ability to think and act effectively under pressure. Ability to adjust strategy or approach in response to the demands of a situation. Ability to adjust timelines, results, and expectations appropriately to changing needs. Ability to manage multiple projects and competing priorities. Ability to set priorities, goals, and timetables to achieve maximum productivity. Ability to display a high level of initiative, effort, and commitment toward completing projects in a timely manner. Willingness to build relationships and collaborate across the broader Lilly matrix. Strong team player with the ability to work effectively with employees at all levels. Prefer that candidate has pharmaceutical industry knowledge and the ability to translate how trends in news and customer conversations can impact Lilly and its brands. Proficient in Excel and or PowerBI Preference for candidates who also speak any of the following languages: Italian, French, German, Japanese, Portuguese, and Spanish Minimum Qualifications Bachelors degree Three+ years of experience working in customer service/customer care or social media Strong organizational skills and ability to maintain a large workload in a fast-paced, deadline driven environment. English proficiency (written and spoken) required. . .

The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company products or services by following standard scripts, policies, and procedures. The CSR takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc. REQUIRED KNOWLEDGE AND EXPERIENCE*(Knowledge and experience necessary to do job) _Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.) High School diploma, or equivalent 18 mos. to 3 years of customer service experience Experience with a call center management phone system Skills / knowledge / abilities*\u2013 (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.) Knowledge of organization products, services, and business operations Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation Demonstrate excellent time management, organizational, and problem-solving skills Excellent oral and written communication skills. Spanish language skills are a plus but not required. Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES*Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels. Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites) Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department. Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

Good to have understanding of the U.S. Talent Acquisition landscape, with a dedicated focus on quality assurance, compliance, and process excellence for Spanish-speaking candidates Conduct regular audits for Spanish Talent Acquisition transactions team in US across various HR systems (e.g., UltiPro, Kronos) to ensure accuracy, consistency, and adherence to defined standards and client-specific requirements Implement self-auditing practices and proactively identify improvement opportunities to maintain high-quality output and minimize errors Monitor service level agreements (SLAs), quality benchmarks, and recruiter performance, ensuring alignment with client expectations and internal KPIs Address and resolve call and process-related queries, offering timely, accurate resolutions while maintaining a high standard of customer service and professionalism (Spanish customer base) Evaluate end-to-end HR processes such as payroll, timekeeping, attendance tracking, and termination, ensuring full compliance with company policies and U.S. labor laws Demonstrate intermediatory written and verbal communication skills Spanish and strong skills in English, with the ability to summarize audit findings, deliver clear feedback, and conduct bilingual communication as needed Utilize tools such as Microsoft Word, Excel, PowerPoint, and Adobe Acrobat to generate reports, perform root cause analysis (RCA), and share actionable insights with internal stakeholders Support team performance monitoring, providing insights to enhance efficiency, candidate experience, and overall recruitment effectiveness Lead or participate in calibration sessions, maintaining a calibration variance of less than 5% to ensure consistency in quality assessment standards Proactively identify skill gaps within the recruitment team and recommend or support training and upskilling initiatives, fostering a culture of continuous learning and process improvement Support risk management activities by identifying potential process risks, performing regular compliance checks, and suggesting mitigation strategies Provide constructive peer feedback by auditing colleague transactions to promote a zero-defect culture and shared accountability Collaborate with cross-functional teams to standardize quality practices and elevate overall team performance Displaying customer-centric behavior by ensuring high levels of service satisfaction across all touchpoints in the TA process Stay updated with industry best practices, trends, and methodologies by engaging in continuous professional development and applying learnings to improve audit and process standards Demonstrate strong interpersonal, problem-solving, and decision-making skills to recommend quality-driven action plans that align with organizational goal Collaborate with team members to enhance overall performance and ensure adherence to quality standards. Provides support by auditing peers work to identify and eliminate errors, fostering a zero-defect culture. Engages in continuous professional development to stay updated on best practices, industry standards, and quality assurance methodologies. Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients. Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals. Respond promptly and thoroughly to audit requests, findings, and communications to ensure seamless quality assurance processes Effectively manages multiple auditing tasks and quality reviews simultaneously, ensuring timely completion without compromising accuracy Ensures 100% adherence to deadlines for quality reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards

Conduct comprehensive training sessions on Spanish voice modulation, accent neutralization, pronunciation, fluency, and grammar. Provide coaching on regional accents and cultural nuances to ensure effective communication with Spanish-speaking clients and candidates. Train & support agents to handle professional conversations in neutral, clear, and culturally appropriate Spanish. Design, develop, and continuously update Spanish V&A training modules tailored to organizational needs and industry standards. Create content that includes listening exercises, speech drills, role plays, and real-time call simulations. Provide one-on-one or group coaching sessions based on performance observations or post-training needs. Offer constructive feedback to improve voice clarity, intonation, sentence structure, and customer engagement in Spanish. Conduct pre-assessments to evaluate Spanish language proficiency and training readiness. Identify skill gaps through audits, live monitoring, and manager feedback to recommend targeted interventions Audit Spanish-language candidate/recruiter interactions to ensure adherence to language quality standards and communication SLAs. Partner with QA and TA teams to align training content with real-world communication challenges Track learner progress through assessments, mock calls, and evaluations. Share detailed reports with stakeholders on training outcomes, improvement areas, and readiness Participate in calibration sessions with QA and TA teams to align communication evaluation standards. Maintain consistency in Spanish voice quality assessments across the team. Act as a bilingual support resource during high-volume periods, helping agents or recruiters manage Spanish interactions effectively. Translate training materials or communication guidelines when needed Incorporate key soft skills such as empathy, tone modulation, and active listening into V&A training sessions. Train on handling objections, closing conversations professionally, and creating positive candidate/customer experiences in Spanish Stay updated on trends in Spanish linguistics, global Spanish dialects, and evolving communication practices. Engage in professional development and certification programs related to V&A and Spanish language instruction. Collaborate with team members to elevate communication standards and drive consistent performance aligned with quality expectations. Conduct audits of recruiter interactions to identify Spanish language-related errors and coach toward a zero-defect communication culture. Stay current with best practices in Spanish language training, cultural nuances, and industry standards through continuous professional development. Utilize strong interpersonal and bilingual communication skills to build effective relationships with recruiters and internal stakeholders. Apply strategic thinking and informed decision-making to develop actionable V&A coaching plans that enhance communication quality and support organizational objectives. Promptly and thoroughly responds to audit requests, findings, and related communications to ensure smooth and effective quality assurance processes. Efficiently manages multiple audit tasks and quality evaluations simultaneously, delivering results on time without compromising accuracy or attention to detail. Maintains 100% adherence to deadlines for quality reports, audits, and process assessments, ensuring full compliance with SLAs and organizational standards

About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI, youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you re not just building the future - you re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook Position Overview: The research function within ESG&DI is primarily responsible for being subject matter experts on one of the research verticals. These verticals include compensation, governance, activism, voting and risk. Key responsibilities include managing the methodology for data collection; managing outsourcer workflow; executing manual processes; quality assurance and liaising closely with Product and Engineering teams. As a Junior Research Analyst you will support the Senior Research Analysts/ Research Team Lead in designing and managing the data collection methodology for the vertical you are a part of. Your primary task will be managing the workload of our third-party service provider within agreed timelines. Ensuring data quality and timely delivery to meet client standards is core to this role. Strong quality assurance practices in the data collection process are crucial. This role also involves executing manual data collection and importation from various global sources, adhering to defined methodologies to ensure accuracy and operational efficiency. Your work will directly contribute to providing clients with relevant and precise insights. We expect this role to fully own certain daily and weekly tasks, as well as ongoing projects within the vertical. The Junior Research Analyst will also be responsible for training the service providers and ensuring that process documentation is updated frequently and clear to understand. The successful candidate will be numerate and have strong attention to detail. The candidate will be a self-starter who can work without supervision. They will be an independent thinker and proactive in suggesting solutions and work continuously towards improving our product offering. Key Responsibilities Proactive communication and management of outsourcer workload. Management reporting of daily workflow. Conduct data collection tasks to uphold the integrity of our database and keep it current. Execute systematic checks to identify data inaccuracies and operational inefficiencies as per predefined protocols. Provide regular updates and reports to the Vertical lead on progress and challenges, Required Experience/Skills 0-2 years work experience in a professional services environment. Strong academic qualifications (Graduate degree in international relations / law / politics / economics / finance desirable). Analytical approach and problem-solving attitude. Strong written and verbal communication skills in both English and Hindi. Ability to manage deadlines. Ability to adapt to difficult workload demands, e.g., time/resource constraints. Proficiency of Microsoft Office, especially Excel. Keen to learn and willing to go the extra mile. Preferred Experience/Skills Additional language skills preferred: French or Spanish What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligents EEO Policy and Know Your Rights . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. . To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.