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2 - 7 years
4 - 9 Lacs
Bengaluru
Work from Office
Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Human Resources Operations Coordinator to join our team who will have the opportunity to champion our IND-India HR Service Center The incumbent would be providing customer support through various communication methods to Caterpillar employees, Managers, the HR community, In-Country teams and Centres of Expertise on human resource related issues. This is the first Customer Services assignment followed by a position with more Human Resource exposure. The preference for this role is to be based out of Whitefield Office, Bangalore, India What you will do Job Roles and Responsibilities Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information. Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods. Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources. Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc. Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates. Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour. What you will have The position manages the completion of its own work assignments and coordinates work with others. Support in the development of Standard Work documentation Advanced proficiency in MS Word, Excel and Power Point Presentation. Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory) Should be willing to Work from Office Experience in developing standard work process documentation 5 Days work from office Desired: Candidates must possess interest in learning one international language. Language capability: German or Spanish Experience in Power BI Skills desired: Business Process Improvement : Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Level Basic Understanding: Explains the rationale for using BPI methodology. Identifies the main steps in a BPI project such as defining the existing structure. Describes BPI key considerations such as establishing process owners. States the major roles involved in business process management. Information Capture : Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Working Knowledge: Follows defined procedures to document all routine information. Identifies relevant established standards, policies and practices. Fulfills routine information capture needs in own area. Uses automated tools to capture, organize and archive relevant information. Cites examples of different types of relevant information that need to be captured. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge: Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner. Accuracy and Attention to Detail : Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: Accurately gauges the impact and cost of errors, omissions, and oversights. Utilizes specific approaches and tools for checking and cross-checking outputs. Processes limited amounts of detailed information with good accuracy. Learns from mistakes and applies lessons learned. Develops and uses checklists to ensure that information goes out error-free. HR : Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organizations and industrys standards, procedures and policies regarding human resources management. Level Working Knowledge: Analyzes policy and standards documentation and ensures organizational compliance. Maintains a specific set of standards and associated HR procedures. Communicates and refers potential exceptions upward for review and approval. Assists in the development and implementation of specific procedures. Provides feedback for the improvement of HR procedures. Human Resources Operations : Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly. Level Basic Understanding: Compiles a list of major services provided by HR professionals. Identifies key policy compliance issues in HR operations. Discusses HR processing procedures and administration principles. Describes key responsibilities and scopes of the HR operations function. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is an Equal Opportunity Employer (EEO ) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Posting Dates: May 12, 2025 - May 18, 2025 Not ready to apply? Join our Talent Community .
Posted 1 month ago
3 - 8 years
9 - 13 Lacs
Noida
Work from Office
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Job SummaryUKG Help Desk Services removes the burden of specialized application support allowing organizations to concentrate on what matters most.With this position, you will have the opportunity to enter a career where youEnhance your customer service and account management skills Support a Cloud-Based Enterprise application Become an authority at solving US payroll, Benefits and HR-related issues Work with a highly engaged and collaborative teamResolve user issues and questions with UKG Workforce Management software, and hardware, as well as troubleshooting remote access and network connectivity related to the products by performing the following:Duties and Responsibilities Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Answer, evaluate, and prioritize service requests received via telephone, voicemail, and e-mail and ensure timely resolution/referral of user issues by documenting the impact to the user and assigning the appropriate priority and resolution goal Provide front line technical support for the UKG suite of applications by performing diagnostics and collecting information from end users Isolate performance issues to determine the cause of hardware malfunctions Resolve remote access, printing, and network connectivity issues to the UKG software Log and track calls using problem management database, and maintain history records and related problem resolution in knowledge management database for future reference Maintain accuracy of the Help Desk SharePoint repository Answer customer questions on the use of UKG applications where applicable to their business issues and objectives using documented procedures, available tools, and personal knowledge and skills Effectively negotiate product issues between customer, support, and engineering Collaborate with team members to resolve more complex issues and escalate long running calls to management in a timely fashion to maintain SLA compliance Analyze and evaluate incident reports for trends and make recommendations to reduce Help desk incident rate through customer trainingRequired Qualifications This role requires to work in EST/PST time zones 3+ years voice-based customer service/technical support experience Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Possess high degree of technical skills that can be applied to perform tasks effectively Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills Understands priorities and what is most important to both internal and external customers Must be coachable and willing to learn Superior interpersonal skills with the ability to work with various types of customers Problem solver enjoys helping others Great listener while showing attentiveness, flexibility, patience, and empathy Flexible to work in a 24 X 7 high energy work environmentPreferred Qualifications include Experience with Kronos clocks and timecards Experience with large corporate payroll processing or benefits administration Knowledge of multi-state payroll tax laws Fluent in Spanish and/or French CanadianExperience, Education, Certification, License and TrainingBCom/BSc/BA degree Certification in Benefits Administration industry a plus FPC/CPP Certification preferred Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Posted 1 month ago
1 - 4 years
0 Lacs
Bengaluru
Remote
Dear Candidates, We are on the lookout in Dutch/Italian/Spanish (CEFR B2 or equivalent) (Both verbal and written) Strong Communication skills in English Relevant certification proving respective language proficiency Prior Knowledge/ experience in insurance domain Any Degree Holder can Apply **This would be a remote opportunity with rotational night shifts** **Salary- as per the market standards** Ready to leverage your talent? Apply Now Drop your resume to Preena.P@sutherlandglobal.com Thankyou
Posted 1 month ago
- 5 years
3 - 8 Lacs
Kochi
Remote
Roles and Responsibilities • Understanding the insurance policies. • Quick and attentive speaking with the clients. • Act as a language and cultural liaison between teams, clients, and partners. Review and proofread translated content to ensure accuracy, tone, and context. Support customer service, client communication, or technical support in a foreign language. Required Skills • Candidate should be excellent in communication skills in foreign language. Experience in the insurance industry is an added advantage. • Should have good verbal communication skills • Looking for typing speed of 35WPM 90% Accuracy • Good to have customer handling skills • Should have good knowledge on customer support • Graduates & Undergraduates can also apply • Should be flexible night shifts Perks and Benefits 1. You'll develop your emotional intelligence. ... 2. You'll learn your product or service, inside and out. ... 3. You'll build transferable Skills. ... 4. You can educate customers without selling. ... 5. You can develop a side project. ... 6. You'll learn how to effectively solve problems. Interested folks can also reach out us through given mail id or mobile number Mail Id: athira.va@sutherlandglobal.com Call Between 12PM to 6Pm
Posted 1 month ago
2 - 5 years
2 - 4 Lacs
Noida, New Delhi, Gurugram
Work from Office
We Need US Travel Spanish PPC Agent Minimum Experience 2 Years Location - Delhi ,Gurgaon , Noida 5 Days Working Salary upto 45k Drop Your CV 7011890554
Posted 1 month ago
2 - 4 years
4 - 7 Lacs
Gurugram
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide excellent service desk voice support to clients. Utilize Spanish language skills to assist Spanish-speaking clients. Maintain a high level of client satisfaction through effective communication. Troubleshoot and resolve technical issues efficiently. Document and escalate complex issues to higher-level support. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language. Strong understanding of IT service desk operations. Experience in incident management and problem resolution. Knowledge of ITIL framework and best practices. Familiarity with ticketing systems and remote support tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 1 month ago
3 - 5 years
4 - 6 Lacs
Chennai
Work from Office
Skill required: Record To Report - Fixed Asset Accounting Designation: Record to Report Ops Analyst Qualifications: BBA/BCom/Bachelor's degree with Finance specialization Years of Experience: 3 to 5 years Language - Ability: Spanish - Elementary What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Design and implement process and solutions to record and process all aspects of fixed assets accounting. Includes chart of accounts alignment, back office integration, folio management, payment processing, transfer & retirement of assets, physical inventory and Construction In Process (CIP) project accounting. What are we looking for? SAP FI CO Finance Record To Report (R2R) Problem-solving skills Agility for quick learning Strong analytical skills Commitment to quality Ability to perform under pressure General Ledger Reconciliations Intercompany Account Reconciliation Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts
Posted 1 month ago
2 - 6 years
5 - 10 Lacs
Bengaluru
Hybrid
Job Title: Bank Associate Administrator Job Purpose and Impact The Bank Associate Administrator II in Identity & Access Management job helps implement and operate identity and access management systems within the organization. Under close supervision, this job assists with maintaining secure access to resources, minimizing risk exposure, and maintaining compliance with security standards Key Accountabilities DIRECTORIES & AUTHENTICATION: Implements and maintains identity governance processes and controls to ensure oversight and accountability for user access. DIGITAL IDENTITY LIFECYCLE: Helps implement and coordinate the entire digital identity lifecycle to support efficient provisioning, maintenance, and archiving of user identities for the banking systems. ACCESS CERTIFICATIONS & RE-AUTHORIZATIONS: Supports the research and implementation of access certification processes to ensure compliance and security of user access rights. PRIVILEGED ACCESS MANAGEMENT: Provides analytic support for administering privileged accounts and access to sensitive banking information. Serves as the key liaison for bank access activities. QUALITY ASSURANCE TESTING & CONTINUOUS IMPROVEMENTS: Conducts standard quality assurance testing on identity and access management systems and processes, contributing to improving security and efficiency. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff Qualifications Typically reflects 2 years or more of relevant experience. Good experience in Banking domain - Especially in payment and access related approvals / experience in granting access. Must have experience in Spanish or Portuguese language.
Posted 1 month ago
1 - 3 years
3 - 5 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Accounts Payable Processing Designation: Procure to Pay Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years Language - Ability: Spanish - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. What are we looking for? Procure-to-Pay Ability to perform under pressure Ability to work well in a team Agility for quick learning Commitment to quality Strong analytical skills Invoice Processing Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom
Posted 1 month ago
3 - 5 years
5 - 7 Lacs
Gurugram
Work from Office
Skill required: Order to Cash - Account Reconciliations Designation: Order to Cash Operations Analyst Qualifications: BCom Years of Experience: 3 - 5 Years Language - Ability: Spanish - Proficient What would you do? . You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. What are we looking for? . Collections Processing Agility for quick learning Problem-solving skills Ability to work well in a team Deductions Management Roles and Responsibilities: . In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications BCom
Posted 1 month ago
- 3 years
5 - 6 Lacs
Bengaluru
Work from Office
The Operations Buyer will apply deep knowledge of local practices and procedures to handle, organize and coordinate procurement of materials, goods, services and supplies. In this role, you will conduct activities focused on transporting products from suppliers to customers and conduct activities to support complex customer issues and operations quality and improvement. Key Accountabilities Assist more senior team members with process improvements. Check records and files for accuracy, performing complex analysis of data. Lead requests for procurement of non contracted materials and goods, services and supplies. Assist end user and ensure material delivery follow plant requirements. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelors degree in a related field or equivalent experience with strong communication skills. Minimum 0-3 years in the procurement process Should have Spanish B2 proficiency Preferred Qualifications Proficient in SAP, preferably the MM module. Experience working in shared service operations
Posted 1 month ago
10 - 15 years
25 - 30 Lacs
Gurugram
Work from Office
Implement product campaigns targeting customers, large sales distributors, and field sales, and large sales accounts or contracts. Manages complex problems and large accounts Build and maintain a strong knowledge and understanding of Bio- Rad products and application. Work within the Group s outbound marketing teams and interact with Product Management and manufacturing to understand key products, strategies, and capabilities. Implement/execute planned activities particularly local events/tradeshows/conferences and activate campaigns. Provide training to field reps, demonstrate best practice positioning and pricing strategies consistent with local sales process and campaign strategy. Work with local sales representatives and managers to identify and qualify high potential opportunities in targeted accounts and assist with negotiations when requested. Stay current with all aspects of business including industry and competitive intelligence, shifting market conditions, and utilizing all information to advise and adjust strategies to meet new requirements for success. Coach other Field Marketing Specialists. Implement/execute planned activities in support of primary customers at top industry meetings. Run account-based campaigns introducing new techniques and applications to the market. Master best practice positioning and pricing strategies consistent with local sales process and campaign strategy. Ability to travel up to 75% both domestically and internatioanlly. What the Candidate Brings: Master s degree or equivalent in related field. MBA strongly preferred 10+ years clinical diagnostics sales and/or application support combined with direct customer interaction and hands-on lab experience or field marketing experience. Prior experience of managing Immunohematology products and customers is must Strong knowledge and understanding of Bio-Rad products, technologies, and applications. Exceptional public speaking skills High level of field experience including higher-level customer facing activities. Demonstrated experience leading diverse audiences and peer groups. Displays leadership qualities among a diverse audience and peer group.
Posted 1 month ago
8 - 13 years
20 - 25 Lacs
Mumbai
Work from Office
Job Description Are you'ready to Make It Happen at Mondel z International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How you will contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelors degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (eg, RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary Job Type Regular Software & Applications Technology & Digital
Posted 1 month ago
15 - 20 years
50 - 60 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Profile You are a strategic thinker and a strong sales leader with several years experience in retail, consumer and e-commerce industry. You are a relationship builder and people in your network can vouch for your ability to create value through mutual benefits. On a daily basis, you mingle with key stakeholders from top Indian manufacturers, vendors who are either your customers or partners. Ideally, You have experience of scaling up e-commerce startup and enjoy the challenges and rewards while doing that. You are passionate about e-commerce and are keen to be in drivers seat to lead next level of Indias cross-border e-commerce revolution. Responsibilities of the Role Acquire customers (brands, manufacturers, vendors) and Build strong and sustainable relationships with them. Find creative solutions in negotiations and facilitate discussions in order to drive profitable growth Increase business value for our customers by managing multiple new and existing vendors/sellers in each product category Develop sales process for manufacturers from each addressable category. Work closely with Global leadership, India leadership, customer relationship, marketing and product management teams to align all efforts and deliver results. Facilitate vendors to get visibility on the platform based on the product category and time the market during specific season Impart knowledge with vendors on improving business in various markets within Europe to drive growth Provide deep analysis to vendors based on the data to strategically plan business, and act on it swiftly Be an brand ambassador within the industry and consistently enhance cooperation with government, private and non-private agencies and stakeholders to convey and convince Fyarils position as a key cross-border marketplace platform. Basic qualifications Bachelors degree, MBA from a premier business school or similar 15+ years of professional experience in E-commerce /Retail/ Consumer goods Experience from e-commerce startup is advantageous In-depth understanding of cross-border e-commerce, industry players and actors. Cross functional experience, especially cross boarder sales, finance, marketing or supply chain Good business sense with a history of successful negotiations and relationship management Strong written and verbal English, regional verbal communications skills Project management skills, and excellent organisational skills are a must Extremely good analytical skill with aptitude for numbers and data-driven discussion Self-starter, decision maker and able to implement new ideas with great speed Capability to think strategically in achieving near term and long term goals, with detail orientation Ability to build great team and grow at high speed Technical aptitude able to quickly scale up on multiple systems needed for the role
Posted 1 month ago
2 - 7 years
10 - 14 Lacs
Bengaluru
Work from Office
Handle customer queries via email, chat, and phone in Spanish Understanding of electrical concepts, AC/DC circuits (preferred) Solar/PV industry experience C1 certification is required.
Posted 1 month ago
- 1 years
6 - 10 Lacs
Bengaluru
Work from Office
This role requires the collection and publishing of curated intelligence events related to global security and political risk to internal and external clients. Responsibilities Monitor and collect key political and global security events across assigned countries, ensuring comprehensive coverage of critical developments. Utilize licensed platforms and OSINT methodologies to systematically identify and extract relevant intelligence events on a global scale. Assess and verify the authenticity, credibility, and reliability of sources before integrating events into the intelligence database. Draft and publish well-structured, analytical intelligence summaries that accurately capture key event details. Ensure precise attribution of collected events, maintaining consistency in event categorization and metadata tagging. Conduct quality control checks on all collected information, identifying inconsistencies and ensuring adherence to data accuracy standards. Continuously identify and integrate new sources, with a focus on primary, region-specific, and high-reliability intelligence channels. Collaborate to contextualize terrorism data into wider security risk frameworks and client deliverables. Support research initiatives and provide analytical assistance for special projects as required by the business. Strictly adhere to standard operating procedures for data collection, categorization, and processing, ensuring compliance with organizational guidelines. Maintain and update documentation for assigned countries, ensuring accuracy and completeness in the intelligence collection plan. Support operations on public holidays, well-being days, and weekends during emergencies (crises like protests/riots/or any other political violence in the assigned region/country) Education Degree in International Relations, Political Science, or in a similar field Competencies Fluent in one or more - French, Spanish, Arabic, Russian, Mandarin, or Southeast Asian languages preferred with excellent written and verbal communication skills. Broad knowledge of geopolitical affairs, and global awareness of influences on business goals and strategies Excellent interpersonal skills, and ability to work in a collaborative environment Excellent Computer and Analytical skills Excellent attention to details Excellent command of English Language (written and spoken) Knowledge and understanding of different cultures and regions
Posted 1 month ago
- 2 years
1 - 3 Lacs
Bengaluru
Remote
We are thrilled to share an amazing opportunity to join our team at Han Digital Solution Pvt Ltd as a Language Specialist for Portuguese, Spanish, Italian and French . If you're passionate about AI, machine learning, and data annotation, we want to hear from you! Job Title : Language Specialists - (Portuguese, Spanish, Italian and French) Department : Data Projects / AI & ML Operations Location : Remote Employment Type : Full-Time Freelance (Project-Based) Working Hours : 8:30 AM to 6:30 PM IST, Monday to Friday (Alternative Saturday's) Spanish, Portuguese, Italian and French language expert: Data Annotation We are seeking a highly motivated and detail-oriented Spanish, Portuguese, Italian and French language Data Annotator to join our dynamic team. The ideal candidate will play a crucial role in enhancing our data quality through meticulous annotation and classification tasks. This position is perfect for individuals who are passionate about language and technology and are eager to contribute to innovative projects. This role is required to handle annotations for AI training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling our client to achieve enhanced accuracy, efficiency, and effectiveness in their AI-driven applications, ultimately delivering superior user experiences and driving innovation in their industry. Key Responsibilities Annotate, classify, and label data accurately according to project guidelines. Collaborate with team members to resolve ambiguities and ensure consistency in annotations. Annotation job process will be repetitive usually and will require the annotator to make judgment-based decisions as per standard operating procedure (SOP) and general guideline documents as provided by the client Utilize data annotation tools and software effectively (training provided). Adapt to various tasks related to human-machine interaction, including speech and text recognition. Maintain high-quality standards while managing repetitive tasks. Language Proficiency Candidate must demonstrate language proficiency in Spanish, Portuguese, Italian and French language in verbal, writing, reading and comprehension. Fluency in Language : Near native (for SME/QC roles) or non-native (for agent/staff roles) proficiency. Equivalent to CEFR level C1 for SME/QC and B2 for agent/staff roles Good English Skills : Ability to understand and communicate effectively in English, as training materials and project documentation are often in English. Skills and Attributes Attention to Detail : Exceptional focus on accuracy and quality in data handling. Team Player : Strong interpersonal skills and the ability to work collaboratively within a team environment. Adaptability : Willingness to learn and adapt to new tools, technologies, and project requirements. Efficient : Ability to efficiently complete the assigned tasks or workload within defined SLA Mail : muthu.r@handigital.com
Posted 1 month ago
2 - 7 years
6 - 10 Lacs
Noida
Hybrid
Proficiency in Spanish, Portuguese and English: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.
Posted 1 month ago
years
3 - 5 Lacs
Noida
Remote
Hiring native English/French/Spanish speakers for customer support. Permanent WFH. Good communication skills a must. Apply now! only native speakers can apply
Posted 1 month ago
- 1 years
0 Lacs
Mumbai
Work from Office
The Solutions Engineering intern will support our Business Development team in designing and demonstrating technology solutions that drive impact for social sector organizations. As a Solutions Engineering intern, you ll assist in building and maintaining demo systems, conducting research, creating client-facing materials, and gaining hands-on experience with pre-sales strategy and technical consulting. You ll work closely with experienced team members and have opportunities to contribute to real client projects and proposals. At Vera, you will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism. Primary Responsibilities: Support the sales and solutions engineering team in building demo systems and creating prototypes based on client needs Help prepare materials for client presentations and proposals Participate in internal meetings to learn how Vera tailors Salesforce solutions for nonprofits and social enterprises Assist in researching technology products, tools, and relevant sector trends (e.g., M&E, grant management, fundraising) Contribute to maintaining and updating generic demo systems for different solution types offered by Vera Observe and assist with client discovery sessions alongside the solutions engineering team Support in gathering feedback from prospects or partners and provide insights to the team What You ll Learn: Exposure to the Salesforce platform, especially Nonprofit Cloud and Vera s product Practical experience in configuring solutions, client engagement, and technical sales strategy Deeper understanding of how nonprofits use technology to manage data and drive impact Qualifications and Experience Essential: Demonstrated interest in working with social sector clients or experience in a social sector organization Strong aptitude for using technology to manage and visualize data (i.e. developing reports & dashboards) Strong English communication skills Exceptional written & verbal communication skills used to draft technical documentation, translate challenging concepts into simple, yet accurate terms, and collaborate effectively and professionally with internal and external stakeholders Enthusiasm for working in a small, dynamic, international environment, often collaborating with colleagues cross-team and cross-hub Ability to carry tasks forward independently or collaboratively with the reporting team Meticulousness, punctuality, and outstanding attention to detail Desired: Familiarity with data analysis software (Power BI, Tableau, Stata etc.) Previous experience with CRM and other data management tools/platforms, particularly Salesforce Proficient in the use of G-Suite applications or other common cloud-based software (i.e. Dropbox, Box, etc.) Bachelor s degree what you studied isn t critical; what you re passionate about is Proficiency in a relevant second language (Spanish, Portuguese, French, Arabic) Compensation & Benefits A modest stipend will be provided to help offset cost of living and commuting expenses (if applicable). PTO days are prorated in accordance with your internship agreement and includes local and company-wide holidays. We do not cap sick leave. If you re sick, we hope you get better!
Posted 1 month ago
1 - 6 years
1 - 6 Lacs
Noida, Gurgaon/Gurugram, Delhi / NCR
Work from Office
We are hiring for US /UK & Spanish Travel Sales Executives for PPC calls & Meta calls Exp: 1-8yrs Salary range - 30k-70k + Inc Cabs & meals provided, Immediate Joiner. Location: Gurgaon, Delhi, Noida Call or Whatsapp HR Supriya @ 86904 51033 now. Required Candidate profile * Should be Ok with night shifts. * GDS / AMADEUS knowledge prefer. * Immediate Joiner preferred. * Need Excellent English Communication skills * Call HR Supriya @ 86904 51033 for telephonic interview
Posted 1 month ago
1 - 5 years
3 - 5 Lacs
Gurgaon/ Gurugram
Work from Office
Job Responsibilities Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delays. Email review: Reply to customers and address their urgent requests, such as modifying the delivery address or product types, to ensure they get appropriate products in time. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers page). Give Order management accurate and quick guidance to customers in a friendly manner. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain product features to customers before purchase. Help customers make decisions. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to the production improvement department, result in product quality and customer satisfaction improvement. Collect and organize VOC (Voice of customer) : Optimize product descriptions on Amazon listing based on customers' preferences so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience. Maintain brand image, increase brand influence, and improve customer loyalty. Qualification 1. Bachelor's degree or above. ( Full Time Mandatory ) 2. Good Communication skills and Good computer knowledge 3. Previous experience in email/ chat support is preferable. 4. B2 Certificate if you are applying for any language profile. (Italian, German, French, Spanish)
Posted 1 month ago
2 - 5 years
3 - 6 Lacs
New Delhi, Gurugram
Work from Office
Required Travel Sales English and Spanish Agent Experience In PPC Calls Location - Gurgaon Shift Time - Rotational 5 Days Working Salary upto 65k Minimum Experience - 2 years Drop Your CV 7011890554
Posted 1 month ago
2 - 5 years
3 - 6 Lacs
Noida
Work from Office
Join our growing US Travel team! Were looking for passionate Spanish-speaking Travel Sales Consultants with 2 to 5 years of experience in travel sales to help clients explore the world—starting with the United States. Shift: US Time Zone (Night Shift IST) Location: Noida Experience: 2–5 years in US travel sales What You’ll Do: Engage Spanish-speaking customers and understand their travel needs Sell customized US travel packages, tours, and services Use GDS/CRS tools to quote fares and handle bookings Meet monthly sales targets with a focus on quality and conversion You Should Have: Fluency in Spanish and English (spoken & written) Strong background in travel sales , with at least 2 years in a similar role Familiarity with US destinations, travel seasons, and trends Experience with Amadeus/Sabre/Galileo is a plus A results-driven mindset with excellent communication skills Why Join Us? Competitive salary + incentives Performance-driven culture Opportunity to grow with one of the fastest-growing travel brands Ready to help travelers experience the US like never before? Apply now!
Posted 1 month ago
1 - 10 years
3 - 12 Lacs
Chennai, Pune, Delhi
Work from Office
In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs. *Candidate must be fluent in Spanish language both verbal and written* Key job responsibilities Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Flexible with working schedule Ability to work overtime as dictated by business need Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or Quality, flag the escalation in time to the manager Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Enable efficient internal/external stakeholders communication Intermediate skill level to interpret trends or patterns in complex data sets, to recognize and define process improvement opportunities working with SME/Managers and effectively summarize conclusions
Posted 1 month ago
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