Company Description Macro Outsourcing is a leading Business Process Outsourcing (BPO) firm based in New Delhi. We specialize in delivering a wide range of outsourcing services, including customer support and data management. Our commitment to excellence has established us as a trusted partner for our clients, enabling us to provide customized solutions that address their unique needs. We focus on streamlining back-office operations, such as medical transcription and billing, ensuring efficiency and cost-effectiveness while adhering to the highest quality and security standards, including HIPAA compliance. Role Description We are seeking an Appointment Scheduler - US Healthcare Process fluent in English/Spanish-speaking skills to join our team at Macro Outsourcing in New Delhi. This full-time, on-site position requires candidates fluent in English & Spanish, equipped with strong communication skills in both languages. Ideal applicants will effectively engage with clients and contribute positively to our collaborative work environment. Key Responsibilities Answer incoming calls and make outgoing calls to patients in the USA. Schedule appointments and follow up with patients. Provide exceptional customer support in both English and Spanish, promptly addressing enquiries and resolving issues. Collaborate with cross-functional teams to ensure smooth communication and workflow. Assist in developing and implementing Spanish-language content for various projects. Qualifications Fluency in both English and Spanish is required. Strong interpersonal skills and the ability to engage effectively with clients. Fresh graduates with excellent English and Spanish speaking skills are welcome for the applications. Bachelor’s degree in English, Languages, Communication, or a related field is preferred. Immediate Joiners with excellent communication skills will be given high preference. Show more Show less
Company Description Macro Outsourcing is a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians in the United States. We aim to streamline back-office operations like medical transcription and billing, ensuring cost-efficiency, quality, and compliance with HIPAA regulations. Our diverse team of finance, technical, medical, and legal professionals from Manufacturing and Service Industries brings extensive expertise to deliver value-added services. We prioritize customer satisfaction, service excellence, innovation, and value addition in all our operations. Role Description Type: Full-time, On-Site (New Delhi Location) As a Virtual Live Medical Scriber, you will play a crucial role in transcribing live doctor-patient encounters and managing medical documentation with precision and efficiency. Your responsibilities will include: Accurately transcribing medical information during patient interactions. Maintaining the confidentiality of sensitive information and adhering to HIPAA regulations. Ensuring all transcripts meet established quality standards. Qualifications Proven experience in medical transcription and documentation. Exceptional attention to detail and accuracy in handling medical information. Strong knowledge of medical terminology, procedures, and abbreviations. Familiarity with HIPAA regulations and a commitment to maintaining patient confidentiality. Ability to thrive in a fast-paced environment and manage multiple tasks. Excellent communication skills for effective collaboration with healthcare professionals. Previous experience in medical transcription is preferred. Certification in medical transcription is a plus. Employment Type Full-time
Job Description: Macro Outsourcing is a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians in the United States. We aim to streamline back-office operations like medical transcription and billing, ensuring cost-efficiency, quality, and compliance with HIPAA regulations. Our diverse team of finance, technical, medical, and legal professionals from Manufacturing and Service Industries brings extensive expertise to deliver value-added services. We prioritize customer satisfaction, service excellence, innovation, and value addition in all our operations. As a Virtual Live Medical Scriber at Macro Outsourcing, you will play a crucial role in transcribing live doctor-patient encounters and managing medical documentation with precision and efficiency. Your responsibilities will include accurately transcribing medical information during patient interactions, maintaining the confidentiality of sensitive information, and adhering to HIPAA regulations, as well as ensuring all transcripts meet established quality standards. The ideal candidate for this role should have proven experience in medical transcription and documentation, exceptional attention to detail and accuracy in handling medical information, strong knowledge of medical terminology, procedures, and abbreviations, familiarity with HIPAA regulations, and a commitment to maintaining patient confidentiality. Additionally, the candidate should possess the ability to thrive in a fast-paced environment, manage multiple tasks effectively, and have excellent communication skills for collaboration with healthcare professionals. Previous experience in medical transcription is preferred, and certification in medical transcription is a plus. This is a full-time, on-site position located in New Delhi, India. If you are looking to contribute your expertise to a dynamic team focused on delivering high-quality services to medical clinics and physicians in the United States, we encourage you to apply for this role. Employment Type: Full-time,
Company Description Macro Outsourcing is a Business Process Outsourcing company that specializes in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations, such as medical transcription and billing while cutting costs and maintaining high-quality standards and HIPAA compliance. Our team is composed of experienced professionals from finance, technical, medical, and legal backgrounds. We are committed to customer satisfaction, excellence in service, and continual innovation and value addition. Role Description This is a full-time hybrid role located in New Delhi but allows some work-from-home flexibility. The positions of Medical Billers, Medical Coders, and Account Receivable Professionals involve handling daily tasks such as coding patient records using ICD-10, managing insurance claims, addressing denials, and ensuring compliance with Medicare guidelines. Responsibilities also include verifying medical terminology accuracy and coordinating with other departments to ensure smooth workflow processes. Qualifications Knowledge of Medical Terminology Experience with Denials and ICD-10 coding Understanding of Insurance and Medicare processes Excellent communication and analytical skills Ability to work both independently and collaboratively in a hybrid setting Relevant experience in the medical billing and coding field is a plus Certification in medical billing and coding is preferred
Company Description Macro Outsourcing is a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians in the United States. Our mission is to streamline back-office operations, enhancing efficiency and reducing costs while upholding the high standards of quality and security required by the industry and HIPAA regulations. Macro's team of finance, technical, medical, and legal professionals leverage their substantial expertise to deliver value-added services with a focus on customer satisfaction, excellence in service, and innovation. Role Description This is a full-time hybrid role for a Bilingual (Spanish/English) Customer Service Team Lead, based in New Delhi with some work-from-home flexibility. The Customer Service Team Lead will oversee the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction and support. Responsibilities include managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and ensuring the delivery of exceptional customer service. The role involves both direct customer interaction and team management duties. Qualifications Strong skills in Customer Service, Customer Support, and Customer Service Management Excellent Customer Satisfaction and Communication skills Proficiency in both Spanish and English Previous experience in the healthcare sector is an advantage Leadership and team management experience Strong problem-solving skills and ability to work in a hybrid environment Bachelor's degree in Business, Communications, or a related field is preferred
Company Description Macro Outsourcing is a Business Process Outsourcing company that provides transcription, billing, and document management services to medical clinics and physicians in the United States. Our mission is to enhance the efficiency and manageability of back-office operations like medical transcription and billing, maintaining high quality and security standards as required by the healthcare sector and HIPAA regulations. Our team includes finance, technical, medical, and legal professionals with significant industry expertise. Macro focuses on customer satisfaction, excellence in service, and innovation to add value to our users. Role Description This is a full-time hybrid role for Bilingual (Spanish/English) Customer Service Agents based in New Delhi, with some work from home flexibility. Customer Service Agents will interact with customers to answer inquiries and resolve issues, ensuring a high level of customer satisfaction. Day-to-day tasks include responding to customer inquiries, managing customer support requests, and delivering exceptional customer experiences. Qualifications Skills in Customer Service Representatives and Customer Support Ability to ensure Customer Satisfaction and deliver excellent Customer Experience Fluency in both Spanish and English Excellent communication and interpersonal skills Ability to work independently and as part of a team in a hybrid work environment Prior experience in the healthcare sector is a plus Familiarity with HIPAA regulations and compliance is beneficial High school diploma or equivalent; a bachelor's degree is a plus
Role Overview: You will be working as a full-time hybrid Bilingual (Spanish/English) Customer Service Team Lead for Macro Outsourcing in New Delhi, with the flexibility of some work-from-home arrangements. Your primary responsibility will involve overseeing the daily operations of the customer service team, ensuring high levels of customer satisfaction, and support. As a Customer Service Team Lead, you will be managing team performance, addressing customer inquiries, facilitating communication between customers and the company, and ensuring the delivery of exceptional customer service. This role will require both direct customer interaction and team management duties. Key Responsibilities: - Manage the day-to-day operations of the customer service team - Ensure high levels of customer satisfaction and support - Address customer inquiries and resolve issues in a timely manner - Facilitate communication between customers and the company - Lead and motivate the customer service team to deliver excellent service - Monitor team performance and provide feedback for improvement - Collaborate with other departments to enhance overall customer experience Qualifications Required: - Strong skills in Customer Service, Customer Support, and Customer Service Management - Excellent Customer Satisfaction and Communication skills - Proficiency in both Spanish and English - Previous experience in the healthcare sector is an advantage - Leadership and team management experience - Strong problem-solving skills and ability to work in a hybrid environment - Bachelor's degree in Business, Communications, or a related field is preferred,
As a Business Process Outsourcing company specializing in transcription, billing, and document management services for medical clinics and physicians, your role at Macro Outsourcing will involve handling various responsibilities related to medical billing and coding. Your main duties will include: - Coding patient records using ICD-10 - Managing insurance claims and addressing denials - Ensuring compliance with Medicare guidelines - Verifying the accuracy of medical terminology - Coordinating with other departments to ensure smooth workflow processes To excel in this role, you will need to possess the following qualifications: - Knowledge of Medical Terminology - Experience with Denials and ICD-10 coding - Understanding of Insurance and Medicare processes - Excellent communication and analytical skills - Ability to work both independently and collaboratively in a hybrid setting - Relevant experience in the medical billing and coding field is a plus - Certification in medical billing and coding is preferred At Macro Outsourcing, we are dedicated to enhancing the efficiency and manageability of back-office operations for our clients while upholding high-quality standards and compliance with HIPAA regulations. Our team of experienced professionals from various backgrounds is committed to customer satisfaction, service excellence, and continuous innovation.,
Role Overview: As a Bilingual (Spanish/English) Customer Service Team Lead at Macro Outsourcing, you will be responsible for overseeing the day-to-day operations of the customer service team. Your primary focus will be on ensuring high levels of customer satisfaction and support. This full-time hybrid role, based in New Delhi with work-from-home flexibility, will require you to manage team performance, address customer inquiries, facilitate communication between customers and the company, and ensure the delivery of exceptional customer service. Your role will involve both direct customer interaction and team management duties. Key Responsibilities: - Manage the day-to-day operations of the customer service team - Ensure high levels of customer satisfaction and support - Address customer inquiries and resolve issues in a timely manner - Facilitate communication between customers and the company - Lead and motivate the team to achieve performance goals - Ensure the delivery of exceptional customer service - Utilize strong problem-solving skills to address customer and team needs - Work in a hybrid environment, balancing office and remote work requirements Qualifications Required: - Strong skills in Customer Service, Customer Support, and Customer Service Management - Excellent Customer Satisfaction and Communication skills - Proficiency in both Spanish and English - Previous experience in the healthcare sector is an advantage - Leadership and team management experience - Strong problem-solving skills - Bachelor's degree in Business, Communications, or a related field is preferred,