Bilingual (Spanish/English) Customer Service Team Lead

Role Overview: As a Bilingual (Spanish/English) Customer Service Team Lead at Macro Outsourcing, you will be responsible for overseeing the day-to-day operations of the customer service team. Your primary focus will be on ensuring high levels of customer satisfaction and support. This full-time hybrid role, based in New Delhi with work-from-home flexibility, will require you to manage team performance, address customer inquiries, facilitate communication between customers and the company, and ensure the delivery of exceptional customer service. Your role will involve both direct customer interaction and team management duties. Key Responsibilities: - Manage the day-to-day operations of the customer service team - Ensure high levels of customer satisfaction and support - Address customer inquiries and resolve issues in a timely manner - Facilitate communication between customers and the company - Lead and motivate the team to achieve performance goals - Ensure the delivery of exceptional customer service - Utilize strong problem-solving skills to address customer and team needs - Work in a hybrid environment, balancing office and remote work requirements Qualifications Required: - Strong skills in Customer Service, Customer Support, and Customer Service Management - Excellent Customer Satisfaction and Communication skills - Proficiency in both Spanish and English - Previous experience in the healthcare sector is an advantage - Leadership and team management experience - Strong problem-solving skills - Bachelor's degree in Business, Communications, or a related field is preferred,