Customer Service Representative- US Healthcare

Job Description

Company Description Macro Outsourcing is a leading Business Process Outsourcing (BPO) firm based in New Delhi. We specialize in delivering a wide range of outsourcing services, including customer support and data management. Our commitment to excellence has established us as a trusted partner for our clients, enabling us to provide customized solutions that address their unique needs. We focus on streamlining back-office operations, such as medical transcription and billing, ensuring efficiency and cost-effectiveness while adhering to the highest quality and security standards, including HIPAA compliance. Role Description We are seeking an Appointment Scheduler - US Healthcare Process fluent in English/Spanish-speaking skills to join our team at Macro Outsourcing in New Delhi. This full-time, on-site position requires candidates fluent in English & Spanish, equipped with strong communication skills in both languages. Ideal applicants will effectively engage with clients and contribute positively to our collaborative work environment. Key Responsibilities Answer incoming calls and make outgoing calls to patients in the USA. Schedule appointments and follow up with patients. Provide exceptional customer support in both English and Spanish, promptly addressing enquiries and resolving issues. Collaborate with cross-functional teams to ensure smooth communication and workflow. Assist in developing and implementing Spanish-language content for various projects. Qualifications Fluency in both English and Spanish is required. Strong interpersonal skills and the ability to engage effectively with clients. Fresh graduates with excellent English and Spanish speaking skills are welcome for the applications. Bachelor’s degree in English, Languages, Communication, or a related field is preferred. Immediate Joiners with excellent communication skills will be given high preference. Show more Show less