Customer Service Representative- US Healthcare

**Job Description** **Role Overview:** As an Appointment Scheduler - US Healthcare Process at Macro Outsourcing in New Delhi, you will be responsible for answering incoming calls, scheduling appointments, providing customer support in English and Spanish, collaborating with teams, and assisting in developing Spanish-language content for projects. Your role will be crucial in ensuring effective communication and workflow within the organization. **Key Responsibilities:** - Answer incoming calls and make outgoing calls to patients in the USA. - Schedule appointments and follow up with patients efficiently. - Provide exceptional customer support in both English and Spanish, addressing inquiries promptly. - Collaborate with cross-functional teams to ensure smooth communication and workflow. - Assist in developing and implementing Spanish-language content for various projects. **Qualifications:** - Fluency in both English and Spanish is a requirement for this role. - Strong interpersonal skills are necessary to engage effectively with clients. - Fresh graduates with excellent English and Spanish speaking skills are encouraged to apply. - A Bachelor's degree in English, Languages, Communication, or a related field is preferred. - Immediate Joiners with excellent communication skills will be given high preference.,