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0.0 - 2.0 years
0 - 2 Lacs
Noida, Uttar Pradesh, India
On-site
Bilingual Spanish Customer Support Specialist - US Banking Process We're seeking skilled professionals proficient in Spanish to join our dynamic team! This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process. The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries. Key Responsibilities: Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat). Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes. Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards. Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions. Maintain clear communication and update customer records as needed. Participate in training and continuous development to stay updated on product and process changes. Qualifications: Fluency in Spanish (Minimum B2 Level) and English is required for this role. A minimum of 6 months of experience in a BPO environment is mandatory . Strong analytical, problem-solving, and communication skills. Previous experience in process management or handling customer issues in a financial services context will be an advantage. Ability to work in a fast-paced environment and meet targets. Strong attention to detail and organizational skills.
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
We're looking for a Bilingual Spanish Process Specialist to join our team and provide exceptional service in a US Banking Process. The ideal candidate must have excellent communication skills in both Spanish and English . This role requires you to engage with Spanish-speaking clients and ensure seamless communication between both languages. Clearing the Spanish interview round is mandatory to proceed with the bilingual process. Key Responsibilities: Serve as the primary point of contact for Spanish-speaking clients , assisting with queries related to US banking services. Translate and interpret documents, emails, and meetings between English and Spanish as required. Provide clear and effective communication in both Spanish and English, ensuring client needs are met in a timely and professional manner. Address and resolve client inquiries and issues efficiently to ensure high customer satisfaction . Assist in the development and maintenance of Spanish-language customer support materials and documentation. Prepare and present reports on process performance, improvements, and client engagement metrics. Maintain accurate, up-to-date records of all process documentation in both Spanish and English. Ensure compliance with relevant regulations, quality standards, and company policies . Qualifications: Fluency in Spanish (Minimum B2 level) and English is required . Minimum 6 months of BPO experience is mandatory . Proven experience in process management, project management, or related roles. Strong analytical and problem-solving skills with the ability to think critically and resolve issues. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Clearing the Spanish interview round is mandatory for the bilingual process .
Posted 1 month ago
4.0 - 9.0 years
10 - 20 Lacs
Ahmedabad
Work from Office
Role & responsibilities: Develop and expand export markets for tiles and related products. Travel frequently to attend exhibitions, meet large clients, and enhance brand visibility. Independently introduce products and establish the brand in global markets. Conduct compelling product presentations for high-value clients. Build and maintain strong relationships with international buyers and distributors. Utilize CRM systems to manage and track client interactions efficiently. Implement a structured and professional working style to ensure sustained market growth. Support outreach efforts to drive new business opportunities. Preferred candidate profile: The candidate must be proficient in Spanish.
Posted 1 month ago
3.0 - 8.0 years
8 - 13 Lacs
Bengaluru
Work from Office
At Securonix, we re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix EON s AI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats. Recognized as a five-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights , our award-winning Unified Defense SIEM provides organizations with 365 days of hot data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance. Securonix is proud to be a cybersecurity unicorn and featured in CRNs 2024 Security 100 list. Backed by Vista Equity Partners , one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide , including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale. At Securonix, we are driven by our core values and place our people at the heart of everything we do: Winning as One Team: We work together with universal respect to achieve aligned outcomes Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers Agility in Action: We embrace change and are unified in our purpose and objectives amidst change Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team. Who You Are and What You Bring to Securonix: As an experienced Cyber Security Content Developer, you excel at designing and maintaining content for seemingly complicated topics such as SIEM, UEBA, SOAR, data ingestion, enrichment, and incident response concepts for a wide-ranging audience and course duration. Using the best instructional design techniques results in engaging and quality self-paced, micro-learning content. As a Cyber Security hero, you connect with internal employees, customers, and partners to understand their challenges. You also have a passion for sharing real-world solutions to these challenges. Curating a list of sources of information that keep you up to date on the latest cyber industry news, brainstorming creative solutions to solve problems. Lead the maintenance and design of infrastructure and tooling to facilitate self-paced content and deliver the best instructor-led training (ILT) possible, constantly looking for ways to optimize the trainee s experience. Cultivating relationships with internal teams such as Product Management, Engineering, Support, and Sales to provide more effective means of collaboration and help achieve shared goals. Qualifications: Full Professional or Native English language writing, editing, and storytelling skills. Ability to research and explain complex cybersecurity topics clearly. Advanced experience in creating and managing content in one or more Learning Management Systems (LMS). 3+ years of experience in an instructional design capacity in the Information Technology or Cyber Security field. 2-year minimum working first-hand instructional professional design experience with SIEM, UEBA, or SOAR solutions. Have an applied understanding of compliance standards that apply to US and internal business such as PCI, HIPAA, HITRUST, and GDPR. Leverage MITRE ATTCK framework tactics and techniques to create detection and defense solutions. P revious security certifications, such as CISSP, GISSP, Security+, and other related certifications, are necessary. Ability to change various scripting languages and basic understanding of Python, PowerShell, or programming languages. Have a functional understanding of remote collaboration tools such as Zoom, WebEx , or Teams. Nice to have: Bachelors D egree in Cyber Security , Computer Science, or Information Technology. Additional proficiency in Spanish and or Portuguese. Have extensive experience leveraging industry-standard solutions such as Articulate, Adobe Creative Suite, Canva, Camtasia, Auditate , Synthesia , and Captivate to create the next generation of self-paced learning paths and on-demand microlearning courses. Medium to advanced experience using Google and Microsoft Cloud Productivity applications in a business setting. Content development experience, including post-production editing of presentations, video, and audio content, delivers optimal quality to the trainee experience. Benefits: As a full-time employee with Securonix, you will be eligible for the following employee benefits: Health Insurance with a total sum insured is INR 7,50,000 Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law Personal Accident with total sum insured is INR 10,00,000 Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered. Securonix, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function: Finance Job Sub Function: Accounting Job Category: People Leader All Job Posting Locations: Bangalore, Karnataka, India Job Description: At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at /. Position Description Summary GS is delivering compliant financial services to JJ affiliates across the various regions. The Position of ATR Senior Finance Analyst is responsible for the coordination of accurate, timely and completion of data delivery and reporting to external authorities in the local markets. Responsibilities Accountabilities Process responsibilities: Ensure efficiency, effectiveness and consistent processes to deliver data submissions to external authorities Apply a thorough understanding of the financial reporting and general ledger structure Provide specific guidance and support on complex business issues and financial system issues so that overall control is maintained Key point of contact for Johnson Johnson local markets and local authorities in relation to the reporting obligations Taking part in projects to participate in establishing new processes for simplification, standardization, and automation within an international environment. Coordinating the data information flows between the Johnson Johnson local teams, Global services accounting teams and Local Authorities Compliance Statement: Keeping businesses compliant with various local, state, and federal tax regulations Qualifications: Finance Master Degree, Fully qualified accountant or an international qualified accountant equivalent, with a minimum of 3 years post qualified financial experience Languages: English Other languages of EMEA countries highly preferred (e.g. German, French, Italian, Spanish) but not crucial Experience Required: Previous job experience in one of the Big4 Audit companies advantage Skills Competencies: Phenomenal analytical skills Strong accounting background Strong verbal and written communication skills and time management Strong interpersonal, supervisory and customer service skills required. Ability to multi-task, work under pressure, meet deadlines and be able to thrive in a fast-paced working environment Within the JJ Leadership skills definition following skills and competencies should be shown in this role: Results Performance Driven: Takes personal responsibility for delivering results Eagerly accepts stretch goals Sense of Urgency: Quickly assimilates and digests information Demonstrates a clear bias for action on priorities Intellectual Curiosity: Works to keep updated on the industry trends Seeks opportunities to learn and grow professionally Organisation Talent Development: Shows an appreciation for the talent and potential in others Accepts responsibility for and learns from their own mistakes Collaboration Teaming: Builds strong, productive relationships Develops business and personal relationships with people from other areas of the organisation Self Awareness Adaptability: Actively seeks feedback Appreciates and uses constructive criticism Listens optimally and remains open to other s ideas Contributes to teamwork across the organisation Meet all corporate and regional deadlines Johnson Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Posted 1 month ago
0.0 - 5.0 years
4 Lacs
Prayagraj, Varanasi, Ghaziabad
Work from Office
Are you passionate about ensuring digital advertising providing a seamless and trustworthy experience for customers? Do you thrive on upholding advertising guidelines and standards? If so, we invite you to join our Ads Moderation team at Amazon. Amazon is building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily, and are breaking fresh ground to create world-class products. We are collaborative and fun-loving with an entrepreneurial spirit and bias for action. The Advertising Trust Operations (ATO) team is looking for highly motivated and talented candidates to moderate content/audit advertisements to enable advertisers of all sizes with self-service products to build their brand and business at Amazon. We are focused on continuous exploration of contexts and creative formats where advertising delivers value to customers and advertisers. ATO support moderation activities for multiple Ad programs. Our team moderates content such as text, photos, audio, and videos submitted as part of Ad campaign/store by advertisers (seller, vendor, author, publisher). We moderate content to ensure its compliance with content Ad guidelines in order to safeguard the shopper experience. Ad products that we support are Sponsored brand (SB), Sponsored Products (SP), Book Ads, Sponsored display Ad (SD), Self-Serve Display Video Audio Ads (SSDVA), High Impression Moderation (HIM), and Stores. ATO also supports Ad-relevance which is one of key components that measures a variety of sales and performance metrics of advertisements. Ad-relevance helps us assess direct impact of the advertising business on Amazon so we can optimize ad campaigns. Relevancy rating aims to display the right results for the customers search query on the retail site, to improve our customers shopping experience on Amazon. In this role: Be part of a high-impact, strategically important team: -Your work will directly support Amazons fast-growing advertising business, which is crucial to the companys long-term success. -Youll play a key role in shaping the advertising experience for millions of Amazon customers and advertisers. Work on cutting-edge advertising solutions: -Collaborate with cross-functional teams to explore innovative content formats and experiences. -Contribute to building world-class, industry-leading advertising products. Thrive in an entrepreneurial, fast-paced environment: -Join a team with an entrepreneurial spirit and bias for action. -Adapt quickly to changing priorities and new challenges. -Take ownership and drive initiatives The ideal candidate must demonstrate strong logical aptitude, communication skills, attention to detail, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills. Responsibilities As a Content Reviewer, you will moderate advertisements from the Amazon Dynamic advertising program to protect our advertisers and customers. The ads may include content that is egregious, political, sexual/erotic etc. A content reviewer will be responsible for moderating / reviewing / identifying such content and take appropriate decisions following the policy guidelines. Key responsibilities include: Moderate content which includes images, text/product description, audio and videos Identify innuendo that could be negative or sexual in nature Moderate ads based on critical events by keeping yourself updated on all global news/trends. Identify a wide range of products across all categories Moderate/audit content and Advertiser emails in English and/or the language you are hired for Use translation features to moderate content Review feedback from customers, identify, and highlight any recommendations Consistently meet productivity, precision, and other operational metrics Basic qualifications: Bachelors degree Proficiency in English (Speak, write, and read fluently) B2 level is mandatory for French Experience with Microsoft Office products and applications Basic qualifications: Bachelors degree Proficiency in English (Speak, write, and read fluently) B2 certification is mandatory for French, Spanish, German, Italian, Arabic and JapaneseJLPTN3 Preferred qualifications Experience with Microsoft Office products and applications
Posted 1 month ago
1.0 - 2.0 years
4 - 5 Lacs
Mumbai
Work from Office
Key Responsibilities: Provide technical support to Spanish-speaking customers via calls, chat, and email Troubleshoot software/hardware issues and guide users step-by-step Translate technical content between Spanish and English Health insurance
Posted 1 month ago
1.0 - 4.0 years
6 - 9 Lacs
Hyderabad
Work from Office
At Sanofi R&D, we develop future medicines that improve patients lives worldwide. Our Clinical Supply Chain Operation (CSCO) department is responsible for packaging and distributing Investigational Medical Products (IMPs) to patients globally for clinical testing. The Investigational Product Support (IPS) role provides support - on activities that can be centralized - to a worldwide team of IPM (Investigational Product Manager) located in 30 countries in charge to manage locally the flow of our investigational products ensuring quality, timely delivery, regulatory compliance, and accurate tracking through our internal systems. Main responsibilities include: The main mission is to provide administrative support to CSCO department on investigational product (IP) distribution scope Manage quotations, purchase orders, and change orders for local activities with carrier vendors and service providers Perform cost reconciliation and final payments with depots and other local service providers Perform temperature excursion assessment during transportation and storage for shipments to depots and sites Manage depot data changes in IRT tracking tools and provide carrier vendor with transfer request data for reception Perform tracking & reconciliation of studies assigned in CSCO tools and coordinate destruction authorizations for unused kits with local depot Support import license management and complete necessary forms for the request; support local IPMs to gather all documents needed for customs release. Provide filing and archiving support for IMP-related documents, including uploading documents into eTMF for inspection readiness About you Strong organizational skills for managing multiple concurrent tasks Ability to work autonomously with methodology to respect guidelines. Ability to work effectively, proactively, and collaboratively in a worldwide, multi-cultural, multidisciplinary environment. Effective communication both written and verbal Adapt to changing work environment, including changes in technical environments. Languages: Near-native fluency written and oral in English; additional languages (Near-native fluency written and verbal) are a valuable asset to manage local distribution documentation (i.e Spanish, French Chinese, Portuguese ) Proficiency with MS Office applications (Word, Excel, SharePoint)
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Frontera Health is looking for an organized and compassionate Intake Coordinator to manage the intake process for clients seeking Applied Behavior Analysis (ABA) services across our New Mexico and Colorado clinics and evaluations from our Frontera Health Diagnostic service. As the Intake Coordinator, you will be the first point of contact for new families and clients, ensuring a seamless introduction to our services. This role is responsible for guiding families smoothly and compassionately through the intake process by ensuring that all administrative tasks are completed accurately and promptly. Key Responsibilities: Client Communication: Serve as the primary contact for new client inquiries and referrals, providing detailed information about services, answering questions, and guiding families through each step of the intake process. Insurance Verification: Collect insurance information from families, submit it to third-party billing vendors, and confirm timely receipt to expedite the intake process. Documentation: Gather, organize, and manage essential client documentation, including intake forms, medical history, diagnostic reports, consent forms, and diagnostic assessments. Scheduling & Coordination: Arrange Community Health Workers (CHW) to assist families with intake paperwork. Assess and schedule necessary diagnostic appointments, coordinating between families and providers to set up both diagnostic and initial assessment appointments. Ensure that all client information is ready prior to the start of services by collaborating with clinical and operations teams. Client Onboarding: Provide a warm, supportive experience for families throughout the onboarding process, keeping them informed about their current stage and what to expect next. Data Management: Track and capture key intake data, including critical dates and intake milestones, to ensure an organized and efficient process. Reporting: Send diagnostic reports to families promptly and maintain ongoing communication to keep them updated on their intake status. Process Improvement: Continuously update and enhance intake documentation and templates to optimize and streamline processes across the intake workflow. Requirements: Fluency in English and Spanish 1+ years of experience in healthcare intake or a related field Strong organizational skills with high attention to detail Excellent verbal and written communication skills Ability to multitask, prioritize, and manage deadlines effectively Customer-focused with strong problem-solving abilities Experience in scheduling, customer service, or administrative roles, preferably in healthcare or human services. Proficiency in EHR systems, Google Suite, and other administrative tools Professional demeanor and punctuality Role Details: Location : Based in Denver, CO Schedule : Hybrid position with a 3 day in-office requirement Join Frontera Health and become a vital part of a team dedicated to making a meaningful impact in the lives of children with autism across New Mexico and Colorado! We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual s qualifications and experience, with consideration given to the factors listed above. Expected Pay Range in Denver: $22.00 - $28.00/hour Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success. We are committed to: Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law. Fostering a culture of inclusion and belonging where everyone feels valued and respected. Providing reasonable accommodations to employees with disabilities. Continuously learning and improving our DE&I practices. We will achieve this commitment by: Recruiting and hiring a diverse workforce that reflects the communities we serve. Creating and maintaining an inclusive work environment that is free from discrimination and harassment. Actively listening to and addressing the needs and concerns of all employees. We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.
Posted 1 month ago
5.0 - 8.0 years
8 Lacs
Pune
Work from Office
About the Position At Kohler India Technical Center, we are a dedicated global hub providing comprehensive technical and non-technical services for all Kohler Co. businesses and product lines worldwide, including our renowned Kitchen and Bath products. We are looking for a Sourcing associate to join our team and enrich our organization by bringing the Category Expertise, In depth knowledge of Sourcing and Sourcing Processes, Strategic Mindset, Creativity, and Divergent thinking. The associate would need to drive Global Sourcing Categories/Projects with an ability to influence internal and external stakeholders. KEY RESPONSIBILITIES Deliver Global Sourcing Services in an excellent manner Lead sourcing initiatives and ownership for Global Facility Management Services - Lease contracts, Manpower contracts, Security, Housekeeping, Transport, Canteen, Hotel contracts etc. Expert in contract management for Facilities Spend, able to negotiate the critical clauses and define SLA, terms for the contracts. In collaboration with sourcing associates and business stakeholders, manage a range of Facilities Management projects. Manage commercial aspects including requirements gathering, writing RFPs, managing the RFP process, supplier score carding, commercial negotiation, summarizing and presenting the business case, contract review and implementation. Develop expert understanding of Facilities Management category such as marketplace, best practices, and industry trends. Manage purchasing-related risks in a professional manner, has an understanding and implement KPIs, SLAs etc. Lead sourcing activity, gaining stakeholder buy-in, setting up project teams, and delivering the best value solution or engagement in a timely fashion. Conduct spend analysis, price benchmarking, strategy analysis to identify areas for cost savings, process improvements, and supplier optimization, and provide actionable insights to stakeholders on category performance, spend, and supplier metrics. Develop, implement, and manage category strategy aligned with business objectives, ensuring cost savings and continuously evaluating opportunities to improve procurement processes. Review, manage, and negotiate suppliers contracts to ensure favorable terms, conditions, and pricing, and provide insights to the team on contract negotiations. Manage eSourcing activities, including receiving and analyzing offers, comparing proposals, and identifying negotiation points to share with Category Leaders. Process Improvement: Identify and execute process improvement opportunities to enhance efficiency and effectiveness. Bidding Expertise: Conduct and manage competitive bidding processes to ensure cost-effective procurement in facility buying. Follow and enforce the company s Global Procurement Policy and procedures. Ensure Compliance with Kohler s Global Sourcing Policy Enforce this across the business and stakeholders for Sourcing or related activities Standard Operating Process (SOP) Setup and Process Improvement Constantly searching and seeking improvement of Facility Management services and practices that eliminate non-value-added activity and incorporates relevant best practices Work effectively with all the teams concerned, functions Develop, Maintain, and enhance relations with the stakeholders. Understand business requirements, ensure alignment with category strategy and exhibit superior customer service skills. Forecast growth opportunities, prepare roadmaps, and build capabilities for future readiness REQUIRED COMPETENCIES Analytical Skills : Able to pull together large data sets, validate, spot trends, analyze and present in a neat and organized way. Highly organized with attention to detail. Commercial Skills: Solid commercial acumen. Preferably some understanding of working with different in-country commercial law. Able to deal with internal complexities of global organization. IT Skills: Proficient in the use of Microsoft applications such as Excel, Word and PowerPoint. Able to use tools such as Power BI. Negotiation: Capable of creating and executing negotiation strategies across cultural boundaries in the best interest of the company. Strategy Development: Ability to maintain and influence spend category strategy with the understanding of interdependences, risks, and impact of strategy on individual business units. Project Management: Proficient in managing/leading multi-location/regional projects with awareness of culture, currency, geography and political factors. Continuous Improvement: Build and maintain expert knowledge of leading-edge trends in market/industry relative to category responsibility. Able to work under own initiative Interpersonal: Demonstrates professionalism in communicating with associates of all levels with the organization. Proactively identifies and supports improvements and sells ideas to business leaders. Communicates departmental vision and goals, creating an atmosphere of open communication. Recognizes and capitalizes on team dynamics, seeking out both internal and external opportunities for the benefit of the team environment. Identifies critical relationship building opportunities. Development of successful cross functional relationships taking an active role within project teams and offering support, embracing diverse and global cultures. Resilient and adaptable. High energy and positive attitude EDUCATION AND EXPERIENCE REQUIREMENTS 5-6 years experience as a Buyer, of which 2-3 years experience in managing Facilities Management category Experience in managing Capital Equipment category (desirable, not essential) Use of eSourcing systems such as eAuctions (desirable, not essential) First class English written and spoken communication skills Spanish written and spoken communication skills (desirable, not essential) Degree (or equivalent) desirable in Engineering, Supply Chain Management, Operations, Business Able to work within hybrid working environment (2-3 days from office, remainder from home) Flexible work (half of day to be US/Mexico time zone
Posted 1 month ago
5.0 - 7.0 years
7 - 11 Lacs
Mumbai, Gurugram
Work from Office
Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity The Producer, Virtual Events assists the Harvard Business Enterprise organization in producing and executing live virtual events via webinar and videoconference to a portfolio of clients on an event-by-event basis. The ideal candidate has high energy, is customer service oriented, experienced with virtual meeting technologies, detail-oriented, and able to balance competing priorities. A Producer, Virtual Events is expected to be highly professional, confident, and be able to establish and build trust quickly. A successful Producer, Virtual Events will be expected to lead conversations with high level clients and stakeholders to effectively test all elements of an event and keep the team on time. The Producer will be required to partner with clients, facilitators, moderators, thought leaders, and peers in preparation, during and post-event. This is a contract position where hours are variable depending on volume and scheduling of client events. Client events are held throughout as well as before and after normal business hours, however generally not on weekends. What Youll Do Provide 360 assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements Provide advance and real-time support to clients, facilitators, moderators and thought leaders in producing first-class learner experiences for clients Conduct dry-run / practice sessions with clients, facilitators, moderators, and thought leaders as needed Troubleshoot and resolve technical, scheduling, and content issues in real-time Work with the team to create, code, deploy, and report on in-event polls Confidently address client, learner, moderator and thought leader queries Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, moderators and thought leaders of any necessary changes Understand program schedules in detail; anticipate and correct issues before they occur Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these What You ll Bring 5-7 years of experience in a client or customer service oriented role, Bachelor s degree desired Experience with or ability to quickly become proficient with videoconferencing technologies such as Webex, MS Teams Proven success working in a team environment and in balancing multiple priorities Proficiency with MS Office suite, including PowerPoint, Word, Excel, and Outlook High level of attention to detail and a proactive approach to anticipate problems before they occur Effective communication skills in virtual meetings and in writing Willingness to take initiative and seek ways to improve virtual event delivery Confidence to address all stakeholders and speak during a virtual event if needed A team player mindset and ability to work effectively within a team and / or Client setting across various countries and cultures An entrepreneurial mindset and be self-motivated - this is a high-growth business You ll stand out if you have Fluency in one or more of the following languages (desired): Arabic, French, Spanish, Portuguese Availability to work flexible hours to accommodate various time zones (AMER; EMEA; APAC) What you ll need (technological requirements subject to contract type) Working laptop with 4 GB RAM, minimum of Intel Core i5 processor or equivalent (no Chromebooks) Reliable (minimum of 20-30 MB down/10 MB up) internet connection Headset What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Posted 1 month ago
5.0 - 8.0 years
75 - 80 Lacs
Bengaluru
Work from Office
Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Responsibilities Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with TE franchised distributors to provide quotations and order fulfillment. Promote TE portfolio of products to drive revenue Skills Education: Bachelor s in technical or business degree. German Language Expert. 5+ years of Customer Service and Sales experience. Excellent communication skills. Flexible to work in Shifts and Hybrid Model Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback. Strong verbal, written, and presentation skills. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. Competencies Location
Posted 1 month ago
0 years
0 - 0 Lacs
Bengaluru, Karnataka
On-site
We Are Hiring – Offline Part-Time Language Trainers! We are looking for German, French, and Spanish language trainers for part-time offline positions at our R T Nagar, Bengaluru location. Location: R T Nagar, Bengaluru Mode: Offline (Part-Time) If you're passionate about teaching and fluent in any of these languages, we'd love to hear from you! Call us at: 9743034376 Or WhatsApp: 9739204786 Job Type: Part-time Pay: ₹10,306.97 - ₹15,737.40 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Expected Start Date: 26/06/2025
Posted 1 month ago
0 years
0 Lacs
Noida, Uttar Pradesh
On-site
Are you our “TYPE”? Monotype (Global) Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Monotype Solutions India Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales. Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company. Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. The associate will perform marketing and technical research into prospective and current customers including, but not limited to, the review of websites, mobile applications, electronic documents, and digital ads. Working closely with Monotype Imaging Inc.’s Legal team, the Research Associate will organize and maintain research files and prepare reports documenting issues of infringement or potential licensinggaps for Monotype Imaging Inc.’s and/or its partners’ intellectual property. You will have an opportunity to: Conduct brand marketing research. Identify digital offerings across all applicable mediums (e.g. mobile applications, websites, digital ads, online marketing materials, etc.) Download and review digital assets using a variety of software applications. Conduct forensic investigation of IP infringement matters, including technical analysis of hardware and software containing fonts. Organize and maintain research files using G-Suite applications. Communicate results with Legal team in a timely fashion. Preparation and reporting of statistical data regarding brand font use audits. What we are looking for: Basic knowledge of HTML, CSS & JS Strong analytical skills Proficiency in Microsoft & Google Office products Quick Learner Strong communication skills and team player Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish. Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status #LI-DNI
Posted 1 month ago
5.0 years
0 Lacs
Udagamandalam, Tamil Nadu
On-site
Job Information Date Opened 06/13/2025 Job Type Full time Industry Education Work Experience 5+ years Salary open City Ooty State/Province Tamil Nadu Country India Zip/Postal Code 643004 About Us The Good Shepherd International School, India’s best fully residential , international co-educational school, was founded by the late Dr. P.C. Thomas and Mrs. Elsamma Thomas in the year 1977. Originally known as the Good Shepherd Public School, it became an International School of the highest caliber of learning in the year 1995. Dr. P.C. Thomas and his wife Elsamma Thomas both started their careers as teachers themselves, which fostered their vision and goal to create the best educational institution in which a child can learn and grow. Job Description Job Title : Head of Department – World Languages (Specialization in IBDP French) Location : Good Shepherd International School, Ooty, Tamil Nadu Reporting To : Section Coordinator – IBDP Department : World Languages (French, Spanish, German, Hindi, Tamil) Type : Full-time, Residential We Are Hiring Good Shepherd International School, Ooty , a premier fully residential IB World School, invites applications for the position of Head of Department – World Languages . The ideal candidate will teach IBDP French and lead a multilingual department comprising French, Spanish, German, Hindi, and Tamil language educators. This is a leadership role that demands academic excellence, team mentorship, curriculum planning, and operational oversight. Role Summary : The HOD will be responsible for ensuring high-quality language instruction, mentoring faculty, aligning curriculum across grades and programmes (IB, IGCSE, ICSE), managing classroom effectiveness, overseeing professional development, and coordinating teacher performance appraisals. The HOD is expected to inspire innovation, uphold international standards, and drive a culture of continuous learning within the department. Key Responsibilities : 1. Academic Leadership Deliver the IBDP French curriculum with precision and rigor. Coordinate language teaching across all levels and curricula (IB, IGCSE, ICSE). Ensure curriculum coherence, development of ATL skills, and interdisciplinary linkages. 2. Faculty Mentorship & Department Oversight Mentor and monitor teachers of French, Spanish, German, Hindi, and Tamil. Conduct regular classroom walkthroughs , lesson observations , and provide structured feedback. Guide teachers in pedagogy, assessment, classroom management, and student engagement. 3. Performance Appraisal & Quality Assurance Implement and track Performance Management System (PMS) for the department. Set and monitor Key Result Areas (KRA) and Key Performance Indicators (KPI) for language faculty. Facilitate annual and mid-term reviews, and align teacher growth plans with school goals. 4. Professional Development & Training Identify PD needs, plan capacity-building sessions, and ensure IB-recognized training participation. Encourage professional learning communities and collaboration across subject areas. 5. Administrative and Strategic Responsibilities Plan and oversee departmental schedules, assessments, student support strategies, and documentation. Collaborate with Coordinators for timetabling, substitute arrangements, moderation, and resource planning. Represent the department in academic review meetings, inspections, and curriculum development forums. 6. Student Achievement and Enrichment Track student performance data and recommend targeted interventions or enrichment opportunities. Facilitate language-based competitions, student-led events, and cultural exchange activities. Qualifications and Experience : Master’s degree in French or a relevant language discipline (mandatory). Minimum 3–5 years teaching experience in IBDP French . Prior leadership experience in a language department (IB/IGCSE/ICSE/CBSE schools preferred). Well-versed in IB curriculum planning, assessment criteria , and learner-centric pedagogy. Ability to lead a team, manage departmental planning, and support strategic school goals. Skills and Attributes : Strong leadership, coaching, and interpersonal skills. Deep understanding of multilingual and multicultural education . Ability to foster collaboration, reflective teaching, and innovation. Excellent communication, organization, and problem-solving abilities. Proficient in digital tools (Google Workspace, ManageBac, Microsoft Office Suite, etc.). Compensation and Benefits : Salary : Competitive and commensurate with experience; aligned with market standards. Accommodation : Furnished family accommodation provided on campus. Meals : Cafeteria services available for the employee. Child Education : Education of one child covered as per school policy. Provident Fund (PF) and Gratuity as per statutory norms. Opportunity for long-term employment and career progression within the academic leadership track. About the School : Good Shepherd International School (GSIS), Ooty is a fully residential, co-educational school offering the IB (PYP, MYP, DP), Cambridge (IGCSE, AS & A Levels), and ICSE/ISC curricula. Spread over 150 acres in the Nilgiris, GSIS promotes excellence in academics, character development, global citizenship, and holistic education in a state-of-the-art environment. If you are passionate about languages, leadership, and creating impact in an international residential school, we invite you to apply on [email protected] and become part of our vibrant learning community.
Posted 1 month ago
0 years
0 Lacs
Hyderabad, Telangana
On-site
About the job At Sanofi R&D, we develop future medicines that improve patients' lives worldwide. Our Clinical Supply Chain Operation (CSCO) department is responsible for packaging and distributing Investigational Medical Products (IMPs) to patients globally for clinical testing. The Investigational Product Support (IPS) role provides support - on activities that can be centralized - to a worldwide team of IPM (Investigational Product Manager) located in 30 countries in charge to manage locally the flow of our investigational products ensuring quality, timely delivery, regulatory compliance, and accurate tracking through our internal systems. Main responsibilities include: The main mission is to provide administrative support to CSCO department on investigational product (IP) distribution scope Manage quotations, purchase orders, and change orders for local activities with carrier vendors and service providers Perform cost reconciliation and final payments with depots and other local service providers Perform temperature excursion assessment during transportation and storage for shipments to depots and sites Manage depot data changes in IRT tracking tools and provide carrier vendor with transfer request data for reception Perform tracking & reconciliation of studies assigned in CSCO tools and coordinate destruction authorizations for unused kits with local depot Support import license management and complete necessary forms for the request; support local IPMs to gather all documents needed for customs release. Provide filing and archiving support for IMP-related documents, including uploading documents into eTMF for inspection readiness About you Strong organizational skills for managing multiple concurrent tasks Ability to work autonomously with methodology to respect guidelines. Ability to work effectively, proactively, and collaboratively in a worldwide, multi-cultural, multidisciplinary environment. Effective communication both written and verbal Adapt to changing work environment, including changes in technical environments. Languages: Near-native fluency written and oral in English; additional languages (Near-native fluency written and verbal) are a valuable asset to manage local distribution documentation (i.e Spanish, French Chinese, Portuguese…) Proficiency with MS Office applications (Word, Excel, SharePoint)
Posted 1 month ago
0 years
0 Lacs
Bengaluru, Karnataka
On-site
Since 1990, Europe Express has been a trusted partner to travel advisors, offering customized European travel at competitive prices for both independent and group travelers. We are passionate about the wonders of Europe and committed to delivering exceptional client experiences. By equipping travel advisors with in-depth destination training and unparalleled resources, we empower them to succeed at every stage of their careers. Come work with us and be part of a team that values collaboration and a passion for crafting memorable holidays. The Booking and QA Supervisor is responsible for overseeing the day-to-day operations of the department, assigning tasks to team members, and ensuring that all responsibilities are completed accurately and on time. The supervisor is also in charge of approving vacation requests and ensuring appropriate plans are in place to cover the workload during employee absences. Additionally, they manage and maintain weekly timekeeping records. About The Role: This role includes supervising the processing of reservations after conversion, confirming services in close coordination with various suppliers, and supporting other teams, when needed. The Supervisor is also responsible for providing accurate and up-to-date data to the Operations Manager to support oversight of task completion and ensure processes are being carried out correctly. Working with real-time data is essential for identifying gaps, improving efficiency, and supporting decision-making across the department. Beyond operational duties, the Supervisor works closely with staff to improve the structure and efficiency of the department. They are instrumental in training new and existing team members, and are responsible for motivating and coaching the staff to ensure high levels of productivity and customer service. What we’ll offer: Competitive salary Flexible working hours and a hybrid working model Wider scope for learning, working with global teams Career progression opportunities What you’ll do: Oversee workflow to assist employees in knowing their job responsibilities and delegated duties Assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved Train new team members and ensure existing team members are kept informed of changes and new information Keep track of employee's schedules, vacation Coach employees by giving them constructive feedback, being their primary point of contact Gathering and submitting performance reports and reporting to superiors, keeping them informed about staff growth Proactively provides feedback to management and work with management to develop solutions to improve processes Evaluate and motivate employee performance to achieve short and long term objectives Assist the team to adapt to change and overcome resistance Ensure team efficiently and accurately processes services confirmations in the system while following all company policies and procedures, maintaining quality standards through regular checks Encourage employee engagement while building a positive atmosphere at work, mediating disputes, facilitating communication and promoting resolution among the team. Foster teamwork and strategize to manage the team’s workload Lead by example. Make decisions with confidence, demonstrating the behavior, attitudes and approaches that you want your team to emulate Complete reservations and be independent in every reservation process and complete QA Other tasks assigned by Manager or Director What you’ll bring: Experience in operations or after sales within travel industry Fluent written and spoken English (additional language skills as Italian, French, Spanish, German are an advantage) Self-motivated, demonstrating the ability to work independently and as a team player Ability to solve conflicts and mediation Ability to work effectively in diverse environments, showing adaptability and flexibility Ability to foster inclusion Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective Ability to communicate effectively and productively with multiple nationalities Experience working in complex back office computer systems Well organized and driven to excel in a fast-paced environment Ability to demonstrate a consistent high level of attention to detail and accuracy Courteous and professional telephone manner Proficient in MS Office, including MS Excel, MS Word, Outlook Knowledge of Amadeus or other GDS a plus. We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [email protected] . #li-gj1 #li-hybrid
Posted 1 month ago
17.0 - 22.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Responsibilities Lead SAP AD (Mainly new world SAP S/4) deals with global scope (5 to 25 M Euros), take end to end responsibility of entire SAP Solutioning, bid response by putting together and working with a solution team/SMEs. Appropriately position and promote Capgeminis SAP offers/assets in the opportunity context Drive the solution strategy by working with account team/sales/partners and shape the deals in tune with the competitive scenario, client priorities, technology suitability/viability with Support from Senior Solution Leaders in the team Defend developed solutions and offerings internally at the BU/MU/SBU level Plan, lead, present solution in client meetings/orals/workshops Interacting with customers, understanding the requirements, proposing solutions / methodology etc. Leading the New SAP (S/4HANA- OP/Cloud/Leonardo/AI-ML) adoption initiatives in the context of Digital Transformation in the customers journey, clearly demonstrating the business value. Drive innovation/transformation agenda in large existing accounts, provide delivery and solution assurance Support and guide solutions and offering in the Capability (COE) Drive competency agenda and ideate new innovative solutions/PoCs/PoV's Provide expert support to various projects and delivery engagements Guide, develop, mentor a team of architects and continuously drive Solutioning capability enhancement/improvement/industrialization/reusability/automation Primary Skills Should have 17 + yrs of SAP exp, deep routed knowledge in area of expertise at least one FICO, O2C, P2P, SCM, CRM etc. and good SAP Solution Integration knowledge, should have worked in pre-sales. Pre-sales solution architect having experience in leading large strategic deals (>10ME) centred around SAP. Understanding business requirements and designing solutions along with estimation, costing and commercial offers to global customers. Strong hands-on experience in any one of the SAP core modules .g FICO, P2P, O2C, SCM, Technical streams (5 yrs), Delivery Management experience in SAP AD implementation projects (5 to 7 yrs.) in customer-facing roles, knowledge of S/4HANA, Suite on HANA and HANA database as a foundation is an added advantage. Experience in leading SAP projects in the AD side 3 M to 10 M Euros, Expert understanding of overall process of implementation, migration, upgrade including sizing, architecture, configuration, management and day to day operation of SAP S/4HANA environment. Broad understanding across functional areas / in-depth process knowledge in one area. Industry knowledge/sector knowhow in Manufacturing/Retail/CPG/Life sciences Understands how business works, can articulate in business language and can translate solution/technology propositions into business value Experience in integrating SAP ERP solutions across other ERPs/SAP solutions Experienced in a multi-cultural, multi-location distributed global delivery setup. Excellent communication skill in English. Additional language German/Spanish/Dutch or French is a big plus. Experienced in client interactions at Senior Level Program managers and Business process Managers Very good capabilities and experience in people management and stake holder management. Experience in representing the practice/organization in industry events/forums Educational Qualifications BE/MBA / or equivalent education Related SAP Certifications
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Title - (Preferably IT Industry) > + CTS Senior Analyst + Management Level: Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary : The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanades largest engagements, including complex multi-Market Unit consulting and managed services engagements Own and prepare detailed financial models using Phoenix Tool for deals >$4m. Have a detailed understanding of deal pricing, key commercial terms and risks, key accounting. Prepare detailed CTA and key bullets. Contribute to the drafting Deal Review Memo. Create finance slides for Commercial Reviews. Understand and apply policy and accounting issues. Ensure all solution inputs are received in correct format. Prepare detailed financial analysis and interpreting key changes. Provide pricing input to RFP responses and contract documents. Attend all deal and solution calls. Contribute to the drafting D-ATM. Prepare Sale Booking and CFM handover material. Take notes on all calls attended. Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to support in a project management capacity on developing pricing initiatives. Experience in participating in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss issue areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office. Qualification Experience: Minimum 3 to 5 year(s) of experience of which 1 to 3 years of Deal pricing experience mandatory in Service Industry (Software Services industry) Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)
Posted 1 month ago
4.0 - 9.0 years
5 - 9 Lacs
Pune
Work from Office
Job Title - (Preferably IT Industry) > + CTS Specialist + Management Level: Location:Bengaluru Must have skills: Finance Deal Pricing in Service industry (Preferably IT Industry) or Core Finance /FP&A experience. Good to have skills:Core Finance/ FP&A, Excellent communication skills, MS Excel skills. Job Summary : The Avanade Deal Shaping & Pricing Team provides professional financial and commercial leadership and resources focused on the development and approval of large, complex deals, ensuring accuracy in financial evaluation and compliance with external regulatory and internal requirements. The purpose of the role is to lead pricing, commercial structuring and provide comprehensive complex financial support for Managed Services and Consulting deals in Europe and Growth Market Roles & Responsibilities: As a member of the Avanade Deal Shaping & Pricing team, you will use your proven advanced analytical & finance skills by providing independent discernment and strong expertise to the global team responsible for the financial aspects of crafting and pricing client engagements and other corporate transactions. You will execute complex tasks and provide coordination for processes as well as acting as a SME in the bid process. Why Join ADSP Work in fast paced sales environment with a global commercial team. Gain an insight into Avanade sales organisation. Play a key role in supporting Avanade growth. Receive comprehensive commercial, pricing and financial modelling training. Learn new pricing tools and deal processes. Act as a business advisor to Avanade leadership in the crafting of transactions for Avanades largest engagements, including complex multi-Market Unit consulting and managed services engagements Support financial aspects for crafting, structuring and closing transactions and ensuring compelling business cases for both Avanade and its clients Preparing and interpreting detailed financial models using bespoke tool set Develop creative and innovative executable deals including leading commercial arrangements, often across multiple concurrent deal opportunities Preparing detailed pricing responses for client submissions and contributing content for client deliverables. Evaluate financial investment performance and underlying costs of an offering through the creation of valuation models, pricing models and preparation of market and competitive assessments Drive globally consistent financial deliverables, ensuring accuracy and compliance with internal policies, GAAP and commercial standards Documenting alignment with guidance, policies on impacts of modelling key financial elements or contractual terms, including COLA, FX, Contingency, Payment Terms Support proposal/project teams through management and ownership of financial landscape of deal review and enabling the transition to delivery Independently performing advanced calculations, analysis, and/or projections Translate detailed financial concepts into usable insights and reports for the business Verify accuracy of outputs from critical financial systems and leading troubleshooting and correction activities as needed Lead workstreams and processes as a part of a larger project/initiative and verify/check the work of junior colleagues Produce deliverables and reports under direction and review of more senior team members. Professional & Technical Skills: - Able to lead or support in a project management capacity on developing pricing initiatives. Experience in Deal Pricing Reviews Able to provide innovative thinking Able to work in a team with executive level members to drive out deliverables Able to prepare business case presentations with clear objectives, scope, and work plan Able to produce or support creation of high-quality deliverables Experience in working in technology companies and/or consulting companies Can work independently, used to resolving issues on his/her own Excellent organization and prioritization skills in a pressured commercial environment Fluency in English, Spanish and Portuguese Strong analytical skills Interact with all members of the Avanade Deal Shaping and Pricing teams Experience dealing with executives regarding financial reporting and accounting matters Strong communication skills to discuss issue areas with appropriate parties Excellent working knowledge of Excel and good knowledge of MS Windows based software packages:Word, Outlook, Teams and SharePoint. Working knowledge of SAP Financials preferred but not required. Working knowledge of CRM preferred but not required Additional Information: - This position is based at our Bengaluru office. Qualification Experience: Minimum 4 year(s) of experience is required. Educational Qualification: CA /CWA / MBA (Accurate educational details should capture)
Posted 1 month ago
5.0 - 8.0 years
8 - 13 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates complex problems/issues. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational ResponsibilitiesDailyMaintain personal productivity by resolving target tickets on both calls, Emails and Chat, per day as defined in the objectives.Help team members in solving complex requests on calls, Emails and Chat. Be available to take complex, escalated calls and e-mails, ChatsMaintain detailed knowledge at an expert level of all process/client functions and proceduresProvide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team membersFeedback to the advisors on process related queries and follow up on feedbackWeeklyDevelop a detailed update around outcomes / actions items from query review sessionsProvide updates on training plan and completion detailsReview process documents and provide updates to the advisorsCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operationsPeople Management ResponsibilitiesNo direct line reports in this role Client Customer ResponsibilitiesTo provide high quality customer service to employees and/or vendors in response to email, telephone, or self-service enquiries and Chat. What are we looking for Core CompetenciesAptitudes (functional skills)Helpful and proactive manner, with a service orientationDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationAbility to work effectively in a team environmentOther ExpectationsExcellent spoken & written Spanish Skill with Minimum B1 and aboveKnowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail softwareExcellent knowledge of Business Excellence and all BE toolsWorking DimensionsCall handling and e-mail & Chat handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation.Coaching and Training skillsSupports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation.Travel may be required as per business need24*7 and Flexible for any Shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Skill required: Procure to Pay - Payment Processing Operations Designation: Procure to Pay Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.The Payment Processing Operations team is responsible for making payments using checks, wire, swift, direct debits, etc. as part of the invoice processing cycle. The team also executes manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action, and execute payment-related controls. The role requires a good understanding of vendor payments, Travel and Expense (T&E) payments, and taxation. What are we looking for Agility for quick learning Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
7 - 11 Lacs
Mumbai
Work from Office
Job Title: Expert Finance (RTR) Job Location: Mumbai As an RTR Expert in Finance, you will be responsible for managing and executing daily Record to Report activities, ensuring timely financial reporting and compliance, especially during Month-End Close processes. This role requires strong interpersonal and communication skills, a deep understanding of accounting principles, and the ability to drive continuous improvement projects. Shift start time NZ 2:30 AM , AU - 3:30Am and US shift 5:30 PM Key Responsibilities: Manage daily RTR activities, ensuring timely completion and adherence to timelines, especially during MEC. Prepare and post monthly journals, including Recharge, Adjustment, Allocation, Bank, and Payments. Conduct month-end close activities within designated timelines, such as Subledger Reconciliation, Crest Reporting, FX Revaluation, Interface Close, GL Close, and CM Close. Handle periodic/ad-hoc report requests from customers, including DSO, DPO, Volume Analysis, and Account Analysis. Oversee cash and bank transaction postings, payment execution, disbursement, inter-house banking, vendor transactions, and bank statements downloading. Manage Fixed Asset processes, including Addition, Retirement, Depreciation, Reconciliation, Adjustments, and Evaluation. Perform balance sheet Reconciliation, analysis, and follow-up on open items. Ensure strict adherence to Control and Compliance standards. Proactively work with internal and external stakeholders to resolve queries and issues. Understand and comply with internal control requirements and audit processes. Identify and share best practices within the team and work on continuous improvement initiatives. Perform clerical accounting duties, reconcile and post transactions to the general ledger. Meet process control requirements and provide samples to internal and external auditors. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor s degree in finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications such as a Masters in Business Administration (MBA) or Certified Public Accountant (CPA), Chartered Accountancy are advantageous but not mandatory. 3-5 years of experience with a focus on RTR processes or financial reporting. Good knowledge in MS office Strong understanding of accounting concepts and principles. Effective English communication skills, written and verbal / For BOG CTU Spanish Mandarin language skills. Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred. Detail oriented Good logical reasoning skills High level of customer centricity Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global. Apply now and embark on an exciting journey with us! We offer: We recognize and reward your hard work through a competitive compensation and performance-based incentive. We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations personal development. Flexible work arrangements to support work/life balance. Generous paid time off: Privilege (earned leave). Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only) Recognition Engagement culture By joining one of the worlds leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe. Save Job Expert- RTR, Finance Close the popup
Posted 1 month ago
3.0 - 5.0 years
7 - 11 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Portuguese - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issuesEscalate issues as needed to other Accenture teams or customer contactsDevelop strong working relationships to work effectively with these teams to achieve timely resolutionIdentify urgent and sensitive issues and inform and involve supervisor where requiredDocument and update customer contacts and customer issues in the Ticket Tracking SystemComplete any follow-up work related to customer issue resolution.Answer questions, provide advice, and offer service to customers in a professional and courteous manner.Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.Meet productivity and quality performance expectations as established by BSS Support Center managementFocus on achieving defined KPIs and SLAsConduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
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