Company Description
Finmo is a global, fast-growing startup headquartered in Singapore, built on the foundation of real-time payment rails. We enable instant money transfers, accurate cash flow forecasting, optimized liquidity management, financial risk mitigation, and seamless compliance — all in one platform.Our Mission:Our mission is to simplify payments, automate mission-critical treasury functions, and empower businesses and consumers to transact using the most relevant and efficient methods, optimizing speed, convenience, and costReady to dive into the fast-paced world of B2B payments and kickstart an exciting career in fintech?At Finmo, Get hands-on experience driving growth, building client relationships, and contributing directly to our success.Impress us during your journey, and you could land a full-time role to take your career to the next level!If you're driven, curious, and ready to make an impact, we can't wait to meet you!Key Responsibilities:
- Technical Point of Contact: Act as the primary point of contact for Finmo's fintech clients during their onboarding process, ensuring a seamless and positive experience from the outset.
- Relationship Building: Build and nurture strong relationships with merchants throughout their journey with Finmo, acting as a trusted advisor and technical expert.
- Customized Solutions: Provide customized solutions to merchants, addressing their unique use cases and business requirements, and demonstrating a deep understanding of the payments industry.
- Solution Decks and Documentation: Create solution decks and diagrams for initial demos and maintain up-to-date solutions documentation. Develop a generic deck for standard use cases to streamline the initial sales process.
- Discovery Calls: Participate in initial discovery calls with the sales team to suggest tailored solutions, utilizing a problem-solving mindset to think outside the box and address complex challenges in the payments industry.
- Self-Serve Onboarding: Leverage knowledge and expertise to implement self-serve customer onboarding solutions, enabling a scalable and efficient onboarding process.
- Onboarding Assistance: Own the account post-deal closure and assist merchants with queries during the onboarding phase, ensuring a smooth transition and addressing any concerns that arise.
- Technical Support: Provide technical API assistance during the integration phase, supporting merchants with troubleshooting and resolving any technical challenges encountered.
- UAT and Production Testing: Assist merchants with User Acceptance Testing (UAT) and support them through production testing post-UAT sign-off, ensuring that all issues are resolved before go-live.
- Communication Bridge: Act as the bridge between merchants and Finmo’s Tech/Product teams, effectively communicating merchant feedback to help enhance and improve the product.
- Compliance Collaboration: Work closely with compliance teams to evaluate merchants' businesses, assess financial risks, and recommend solutions that align with Finmo’s risk appetite while ensuring smooth operations.
- Documentation and Handover: Work on comprehensive documentation for the complete handover to the customer success team, ensuring a thorough understanding of the merchant’s setup and needs post-stabilization.
Qualifications
Must-Have Skills:
- Confident Communication: Ability to engage confidently in conversations with clients and internal teams, both one-on-one and in group settings.
- Fluent in English: Strong command of spoken and written English to effectively communicate with global clients.
- Presentation & Document Creation: Proficiency in creating professional and visually appealing solution documents using tools like PowerPoint, Google Slides, or Confluence.
✨ Good to Have:
- REST APIs: Basic understanding of APIs and HTTP methods such as GET, PUT, POST, etc.
- ️ Postman: Hands-on experience with Postman for debugging and testing APIs.
Additional Information
Takeaways
:
- Full-Time Opportunity (FTE): Chance to join us full-time and elevate your career!
Perks: Daily lunch, tea, and snacks to keep you fueled!
