Solutions Architect

Sr. Solutions Architect

About Fundamento

We’re on a mission to reinvent how enterprises talk to their customers

At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Chevening, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview

understand their needs, design tailored solutions, and drive successful implementations

Key Responsibilities

As a senior implementation and solutioning manager, you will be responsible for:

• Engage with enterprise customers

  during pre-sales and pilot phases to understand their business needs and design tailored solutions.

• Translate customer use cases

  into clear implementation plans, call flows, and customer journeys.

• Drive end-to-end delivery

  of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.

• Collaborate cross-functionally

  with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.

• Build and nurture strong customer relationships

  , acting as the trusted advisor and primary point of contact for assigned accounts.

• Lead project planning and governance

  , ensuring smooth communication, issue resolution, and stakeholder alignment.

Who We’re Looking For

• 3–7 years of experience

  in solutioning, implementation, account management, pre-sales consulting or Founder's office roles.
• Background in

  SaaS, enterprise software, AI, or financial services/fintech

  preferred.
• Strong track record of

  owning customer implementations

  from pilot to go-live with measurable business impact.
• Hands-on experience with

  system integrations

  (telephony, CRMs, APIs, or similar).
• Excellent

  communication and presentation skills

  ; able to influence both CXOs and operational stakeholders.
• Strong

  problem-solving and analytical mindset

  , with the ability to translate business needs into technical solutions.
• Highly

  agile and proactive

  , comfortable working in fast-paced startup environments.
• Natural collaborator with the ability to work

  cross-functionally

  across product, engineering, and business teams.

What We Offer

• High-Impact Work:

  Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents.

• Ownership & Autonomy:

  Lead customer implementations end-to-end, with real accountability for outcomes.

• Learning & growth:

  Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure.

• Flexibility:

  WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions?

AI, strategy, and customer impact