Solutions Architect

ADP is hiring a Solution Architect.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

We are seeking a seasoned Salesforce Solution Architect with deep subject matter expertise, particularly in Salesforce Service Cloud, Experience Cloud, and Agentforce. The ideal candidate will be responsible for designing and building scalable, high-quality Salesforce solutions to meet our clients' business needs. You will work closely with stakeholders to gather requirements, define solutions, and ensure seamless integration with existing systems.

In this role, you will work alongside a team of friendly, passionate, and creative product managers and developers to bring our products to the market.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, service, developers, or design, you'll be the guiding voice that helps create solution design for the product roadmap.

The candidate must have a robust understanding of Salesforce data models, roles, profiles, and permission sets, and will be expected to lead solution design and pre-build processes.

Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP:

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• Solution Design & Pre-build.

  You’ll Design and architect comprehensive Salesforce solutions with a focus on Service Cloud, Experience Cloud, and AgentForce.You’ll pre-build and prototype Salesforce solutions to align with business goals. You’d do solution design and implement Salesforce data models, including roles, data sharing rules, following Salesforce best practices, developing a scalable, re-usable, highly efficient solution design. Drive the creation of complex solutions ensuring scalability, security, and performance.Oversee solution development and integrations with third-party systems to ensure seamless functionality.

• Research & Requirements.

  You'll participate discovery, design and delivery. You'll document clearly articulated, well defined solutions. You're always learning and researching new industry trends to make our solutions better. Provide expert guidance on Salesforce platform capabilities, limitations, and best practices.

• Relationships.

  You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be.

• Variety of work.

  There is no typical day. You could be working with UX teams, Technial Architect on client experience journeys, to delivering new features, product enhancements. Best part? You'll get to see those ideas come to life.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

.

• Deliver at epic scale.

  We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners.

  We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer.

  Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others.

  Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

• Join a company committed to equality and equity.

  Our goal is to impact lasting change through our actions.

PREFERRED QUALIFICATIONS:

• 12+ years of experience in Salesforce Service Cloud, experience cloud, and other Salesforce products and ecosystem.
• To thrive in this role, you have experience in implementing and maintaining cloud-based Salesforce CRM solutions (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment.
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
• Expertise in Salesforce Service Cloud, Experience Cloud, and AgentForce.
• Salesforce Platform: Deep knowledge of the platform's capabilities, including Apex, Visualforce, Lightning Web Components (LWC), and Force.com.
• Integration: Expertise in system integration patterns and middleware solutions like MuleSoft.
• Data Architecture: Ability to design robust data models, create data migration strategies, and implement data security measures.
• Security and governance: Design solutions that protect data and secure access in compliance with regulations like GDPR.
• Experience integrating Salesforce with third-party applications and other enterprise systems.
• Salesforce Administrator and Service Cloud Consultant certifications are mandatory.
• Other Salesforce certificatons such as data architect, solution architect are a big plus.

Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

Ethics at ADP: