1009 Solarwinds Jobs - Page 35

Job Description APGM Key Responsibilities: Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices. Show more Show less

Role & responsibilities 24x7 Service Operation. Rotational shifts. Installation and configuring the pollers and application. Upgrading application to newer version. Maintaining the polling engine and availability. Capacity planning of pollers and web server. Manage day-to-day activities related to SolarWinds, ensuring smooth functionality, addressing enhancements and request from other teams related to SolarWinds. Onboarding new device to monitoring and enabling it for alerting.Offboarding devices from SolarWinds following the process. Creating new alerts, managing the existing ones and making necessary changes to the existing alerts accordingly when required. Creating new reports, managing the existing ones and making necessary changes to the existing reports/schedules accordingly when required. Creating new dashboards, managing the existing ones and making necessary changes to the existing dashboards accordingly when required. Conducting regular auditing of existing monitoring environment. Performing daily health checks of SolarWinds application. Integrating SolarWinds with other tools like XSOAR, ServiceNow etc. Working with XSOAR team for any ticketing related request or issues. Create relevant KB documents in Confluence related to SolarWinds and update existing ones to latest. Support any change, outage or other meetings and provide necessary details and support from SolarWinds end. Working with SolarWinds vendor for application related issues. Preferred candidate profile

Job Description: We are seeking a proactive and detail-oriented Monitoring Engineer with 6+ years of experience to join our team. The ideal candidate should have hands-on experience with monitoring tools such as SolarWinds, AppDynamics, Site24x7 and AWS. In this role, you will be responsible for ensuring the health and performance of critical infrastructure, applications, and cloud environments by effectively utilizing monitoring tools. Key Responsibilities: Monitoring and Performance Management: Set up, configure, and manage monitoring tools (SolarWinds, Site24x7, AppDynamics, AWS) for proactive monitoring of applications, servers, network infrastructure, and cloud environments. Perform real-time analysis of system performance to identify bottlenecks, slowdowns, or irregularities across multiple systems. Generate reports and dashboards to provide actionable insights on system health, uptime, and performance. Incident Management: Monitor and respond to system alerts in a timely manner, ensuring minimal downtime and quick resolution of issues. Work with cross-functional teams to resolve performance issues and incidents in a collaborative manner. Escalate issues when necessary and provide documentation and root cause analysis after resolution. Troubleshooting and Root Cause Analysis: Utilize basic troubleshooting knowledge of monitoring tools to resolve issues related to system performance, availability, and resource utilization. Collaborate with other technical teams to diagnose and resolve complex incidents or issues. Communication and Stakeholder Management: Regularly communicate with stakeholders to understand monitoring requirements, gather inputs, and identify potential monitoring gaps. Collaborate with teams to define and implement monitoring strategies that meet business needs. Provide timely updates to stakeholders on ongoing incidents, health reports, and any adjustments made to monitoring setups. Continuous Improvement: Review and analyse historical performance data to suggest improvements or optimizations to the monitoring setup. Ensure the monitoring framework evolves with changing technology landscapes, keeping up with new tools or updates in existing tools. Documentation and Knowledge Sharing: Maintain detailed and organized documentation of monitoring configurations, thresholds, and alerting rules. Share knowledge of monitoring tools, troubleshooting techniques, and best practices with team members. Required Skills & Qualifications: · 6+ years of experience working as a Monitoring Engineer or in a similar role with hands-on experience using monitoring tools like SolarWinds · Proficiency in setting up and configuring monitoring tools for infrastructure, network, and application monitoring · Basic troubleshooting skills for performance, network, and application-related issues · Familiarity with key performance indicators (KPIs) for monitoring and system optimization · Good communication skills, with the ability to collaborate with cross-functional teams and stakeholders · Ability to analyse system performance data and translate it into actionable insights Show more Show less

- Manage 24/7 NOC operations - Lead L1–L3 engineers - Ensure network uptime & incident resolution - Optimise performance & security - Handle vendor relations & reporting - Use tools like SolarWinds, PRTG

Role Description Job Summary We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure. The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms . You will be responsible for ensuring seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Voice Infrastructure Management Manage the Voice Estate, ensuring optimal performance and availability. Oversee capacity planning, monitoring, and maintenance of the voice infrastructure. Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and conduct packet capture analysis for troubleshooting and performance optimization. Collaboration & Support Work closely with global, cross-functional teams in a multi-locational, matrixed environment. Collaborate with teams such as Service Desk, Platforms, Information Security, and End User Services to ensure seamless voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, Audiocodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Documentation & Compliance Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Participate in on-call rotations and weekend support as needed. Qualifications & Experience Required Minimum of 5 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional Certification ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management, Verba Voice Recording, AWS Connect, Ribbon SBC Show more Show less

We are looking for a skilled and certified Network Expert to manage large business network systems. You will be responsible for designing, setting up, securing, and maintaining high-performance networks across different locations (LAN, WAN, wireless, and hybrid). Key Responsibilities: Create strong and secure network designs for office and remote environments. Set up advanced routing and switching systems. Use VLANs, ACLs, and firewalls for network security. Install and configure routers, switches, and wireless devices. Work with routing protocols like OSPF, EIGRP, BGP, and RIP. Set up IP address systems like NAT and PAT. Monitor network speed and fix slow areas. Improve traffic flow using QoS and traffic shaping. Do regular checks, updates, and system reviews. Lead network upgrades and system migrations. Make sure there is little to no downtime. Work with security teams to apply safety rules. Use tools like firewalls, IDS/IPS, and VPNs for protection. Design and manage wireless networks. Do site surveys and plan for strong wireless coverage. Keep network diagrams and records updated. Prepare reports on performance, problems, and system health. Required Skills & Experience: ✔️ 7+ years of experience in enterprise network roles ✔️ Hands-on experience with devices like Cisco, Juniper, Aruba, or Fortinet ✔️ Strong understanding of networking basics: TCP/IP, DHCP, DNS, STP, etc. ✔️ Deep knowledge of Routing (OSPF, BGP), Switching (VLANs), NAT, and VPNs ✔️ Familiarity with tools like SolarWinds, Wireshark, Nagios, or PRTG ✔️ Basic scripting or automation skills (Python, Ansible) – preferred Certifications (Must & Preferred): ✅ Required: Cisco Certified Network Professional (CCNP) CompTIA Network+ ✅ Preferred: Cisco Certified Internetwork Expert (CCIE) Juniper JNCIP CWNP for wireless skills ITIL Foundation Working Hours: Must be open to 24x7 support if required Education: Bachelor’s degree (Mandatory) in: Computer Science Information Technology Electronics & Telecommunication Computer or Network Engineering Show more Show less

Network Architecture & Operations: Design, implement, and maintain enterprise-level network infrastructure across multiple sites and data centers. Manage routing protocols including BGP, OSPF, EIGRP, and MPLS. Configure and manage VLANs, STP, HSRP, VRRP, and other Layer 2/3 technologies. Deploy and maintain Cisco Nexus switches, Juniper devices, firewalls, and load balancers. Ensure high availability and performance through QoS, redundancy, and traffic engineering. Monitoring, Troubleshooting & Performance: Proactively monitor network performance using tools like SolarWinds, PRTG, NetFlow, and SNMP. Troubleshoot complex network issues with packet analysis and root cause determination. Conduct regular capacity planning, traffic analysis, and performance tuning. Handle incident management, escalation resolution, and adherence to SLA requirements. Security & Automation: Implement and enforce network security best practices (ACLs, firewalls, segmentation). Participate in regular change management and documentation of network configurations. Automate routine network tasks using scripting (e.g., Python, Ansible) to increase efficiency and reduce human error. Documentation & Collaboration: Maintain detailed and up-to-date documentation of network designs, configurations, and procedures. Collaborate closely with cross-functional teams (infrastructure, security, applications) to support project needs and resolve issues. Required Skills & Qualifications: 5+ years of experience in enterprise network engineering or network operations. Strong hands-on expertise in routing and switching technologies and protocols. Proficient with Cisco and Juniper networking equipment. Experience with data center networking, including Cisco Nexus platforms. Solid knowledge of load balancers, firewalls, and network security concepts. Familiarity with QoS, packet analysis, and network troubleshooting tools. Experience with network monitoring systems (SolarWinds, PRTG, etc.). Strong scripting/automation experience (Python, Ansible, or equivalent). Excellent documentation, communication, and incident handling skills. Preferred Qualifications: Relevant certifications: CCNP, CCIE, JNCIP, JNCIE, or similar. Experience with hybrid cloud networking (e.g., AWS Direct Connect, Azure ExpressRoute). Exposure to SD-WAN and modern network virtualization technologies. Show more Show less

We’re Hiring: Network Technical Support Head Join a forward-thinking enterprise that powers mission-critical connectivity solutions for leading telecom and enterprise clients. Our client is redefining network reliability and security through cutting-edge architectures and world-class support. Role: Network Technical Support Head (L2 & L3) Location: Gurgaon (On-site) Experience: 12–15 years (with 5–6 years in people management) What You’ll Do: 🔹Lead L2/L3 support operations: incident resolution, root-cause analysis, permanent fixes 🔹Configure/troubleshoot switching, routing, DNS/DHCP, WAN circuits (BIA/ILL/P2P) 🔹Manage and optimize network monitoring (SolarWinds, Nagios) and wireless LANs 🔹Oversee SD-WAN, Fortinet UTM/firewalls, NAS devices, MikroTik platforms 🔹Champion ITIL-compliant processes for incident, change, and SLA management 🔹Coach and develop cross-functional support teams; liaise with vendors & customers Must-Have: 🔹Bachelor’s/Master’s in Telecom, CS, IT (Business Admin a plus) 🔹Proven operations lead in telecom or managed-services environment 🔹Expert in troubleshooting & escalation management 🔹Hands-on with enterprise network tools and configurations Skills Needed: 🔹Strong understanding of ISP networks, routers, switches. 🔹Excellent partner handling and communication skills. 🔹Project management and analytical thinking. 🔹Advanced Excel and PowerPoint proficiency. Apply Now: Send your resume to Abdul@prosapiens.in Show more Show less

Responsibilities JOB DESCRIPTION Install, configure, and manage LANs, WANs, wireless networks, routers, switches, firewalls (PaloAlto), SDWAN - Cloud Genix and other network hardware. Responsible for a large WAN environment, involving multiple networks and data centers, ensuring maximum availability and capacity while ensuring adequate security. Work effectively on cross-departmental projects Support network administration of a 24x7 infrastructure; participate in 24x7 on call rotation. Perform troubleshooting analysis of problems with network infrastructure, working with ISP or vendors Manage network user access and permissions. Manage network systems back up. Document network problems and resolution for future reference Maintain network diagrams and documentation Generate and maintain documentation as it relates to network configuration, network mapping, processes, and service records Monitor network performance, and implement performance tuning Apply knowledge of firewalls and intrusion detection systems Provide prompt communication and status reports on critical activities Ensure proper security practices are followed in accordance with established IT policies and procedures, PCI and SOX Compliance. Install, configure VOIP phones, thin clients/desktops for new users. Manage cabling and telecom infrastructure to ensure smooth operations of our customer delight center. Work closely with business and other IT teams to fulfill infrastructure requirements for new hires, office relocations. Requirements Bachelor’s Degree in Computer Science, Information Technology or similar Network administration/engineering experience required Experience troubleshooting and tuning WLAN networks Expertise in WAN/LAN, SDWAN and transport technologies (Ethernet, MPLS, TDM circuits) Proven ability to work with logical design models (Spanning tree, VTP, VLANs, physical cabling) Knowledge of network protocols (CoS, PoE, NTP, DNS, DHCP, SMTP,VPC), network management protocols (CDP, TFTP, SNMP) and security protocols (SSH, HTTPS/SSL, AAA, IPSec) Technical expertise in: Firewall, IPS, SSL, VPN, malware defense, web content filtering, Cisco and Palo Alto firewall Administration, Routing, Switching, WLAN,SDWAN. Networking: Switches, Routers, VPN, Servers, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS Experience with e-commerce technologies, such as SSL and load-balancing Working knowledge of IP communication and routing (OSPF, EIGRP, BGP) Working knowledge to maintain Cisco Nexus environment Experience working in a team-oriented, joint environment, preferably in a 24/7/365 Retail/ eCommerce organization Experience with SolarWinds or equivalent enterprise monitoring and analysis toolset Experience with disaster recovery – planning, implementation and maintenance Methodical, meticulous person who is prepared to help instill the processes, standards and best practices in a diverse fast-changing environment Experience with highly virtualized environment utilizing networked storage and cloud computing Industry certifications desired: PAN and Cisco Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers , and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules , data reconciliation , and CMDB data hygiene . Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc. ) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years of experience in ServiceNow development. Candidate should have experience in Discovery and Service Mapping, ServiceNow Discovery, Event Management, Integration. Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, SolarWinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements. Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Preferred Technical and Professional Experience Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping, CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customise credentials, MID Servers , and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules , data reconciliation , and CMDB data hygiene . Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., SolarWinds, SCOM, Dynatrace, Zabbix, Nagios, AppDynamics, Splunk, etc. ) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Testing - Knowledge of test automation using ATF. Should be able to do Test Case Design, Test Planning and Test Strategies. Understand the requirements, prepare test plans, test cases, execute & report. Ability to write test cases and test scenario, review, run and generate test reports Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years of experience in ServiceNow development. Experience in ATF testing. Candidate should have experience in Discovery and Service Mapping, ServiceNow Discovery, Event Management, Integration. Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyse discovery related issues (Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, SolarWinds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Experience in ServiceNow testing, conducts a wide range of quality-control tests and analyses results to ensure that software meets or exceeds specified standards and end-user requirements. Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Preferred Technical and Professional Experience Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping, CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Hands On experience on Cisco (3560,3850,2960,9300)-Aruba (2930F,3810M,6100,6300F,6300M, 6410,6200)-Arista Switches (7050SX, 7050TX3), HP (Flex Fabric 5945, 5500,2530) etc. Hands on experience on Cisco and HP Routers (MSR1003, MSR4060) etc. Hands on experience on Aruba central and PRTG, SolarWinds. Engineered, and implemented LAN/WAN networks using variety of Hardware/Software. Responsible for Troubleshooting of network issues. Testing and debugging skills includes Wire shark and Log analysis. Configuring and Troubleshooting Router, Switch. Configuration of Cisco 3560,Nexus9K,3850 and 2960, HP and Chassis Switches. Configuration of Aruba, HP and Chassis Switches. Configuring VLANs, STP, HSRP, Switch Port Security, EIGRP, OSPF, BGP and Static Route and have implemented almost of these protocols in the hierarchical networks. Network Migration experience. Security Audit expertise. Develop and Update the network topology diagrams for all applicable customer sites and ensure standards. Upgrade of Cisco Switches and Routers and Fortigate Firewall. Creation and Management of Cat3850, Cisco9300 Switch Stacks. Troubleshooting STP, High CPU, HA static routing issues on Cisco, HP switches. Create and manage Vlans/VTP/access ports/trunk. Load Balancing Protocols: HSRP, VRRP. Perform Troubleshooting end-to-end between the two devices. Troubleshooting all errors (layer 1 & layer 2) and recovery. Understanding and troubleshooting Layer 3 switching. Configuring and troubleshooting BGP like establishing neighbor, creating prefix-list, advertising route etc. Aruba central deployed in cairn India ltd. Show more Show less

Hands On experience on Cisco (3560,3850,2960,9300)-Aruba (2930F,3810M,6100,6300F,6300M, 6410,6200)-Arista Switches (7050SX, 7050TX3), HP (Flex Fabric 5945, 5500,2530) etc. Hands on experience on Cisco and HP Routers (MSR1003, MSR4060) etc. Hands on experience on Aruba central and PRTG, SolarWinds. Engineered, and implemented LAN/WAN networks using variety of Hardware/Software. Responsible for Troubleshooting of network issues. Testing and debugging skills includes Wire shark and Log analysis. Configuring and Troubleshooting Router, Switch. Configuration of Cisco 3560,Nexus9K,3850 and 2960, HP and Chassis Switches. Configuration of Aruba, HP and Chassis Switches. Configuring VLANs, STP, HSRP, Switch Port Security, EIGRP, OSPF, BGP and Static Route and have implemented almost of these protocols in the hierarchical networks. Network Migration experience. Security Audit expertise. Develop and Update the network topology diagrams for all applicable customer sites and ensure standards. Upgrade of Cisco Switches and Routers and Fortigate Firewall. Creation and Management of Cat3850, Cisco9300 Switch Stacks. Troubleshooting STP, High CPU, HA static routing issues on Cisco, HP switches. Create and manage Vlans/VTP/access ports/trunk. Load Balancing Protocols: HSRP, VRRP. Perform Troubleshooting end-to-end between the two devices. Troubleshooting all errors (layer 1 & layer 2) and recovery. Understanding and troubleshooting Layer 3 switching. Configuring and troubleshooting BGP like establishing neighbor, creating prefix-list, advertising route etc. Aruba central deployed in cairn India ltd. Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Lead and manage a team of network operations professionals, providing guidance, support, and mentorship Plan, design, implement, and maintain the organization's network infrastructure to meet business needs and ensure optimal performance Monitor the availability, performance, and security of the network infrastructure on an ongoing basis Proactively identify potential network issues or bottlenecks and implement appropriate measures to mitigate risks Collaborate with cross-functional teams to ensure seamless integration between network infrastructure and other systems or applications Troubleshoot complex network problems and provide timely resolution to minimize downtime Implement and enforce network security measures such as access controls, firewalls, VPNs, and intrusion detection systems Conduct regular performance analysis of the network infrastructure to identify areas for improvement and implement necessary changes Develop and maintain documentation of network configurations, processes, procedures, and troubleshooting guides Stay up to date with emerging technologies, industry trends, and best practices related to networking Participates in On Call Rotation 24/7 Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Any degree with 10+ years of experience Experience in managing enterprise-level network operations in a complex IT environment Experience with network monitoring tools such as SolarWinds, WhatsUp Gold, Nagios, Auvik & New Relic Solid technical knowledge of networking protocols (TCP/IP), routing/switching technologies (Cisco), firewall technologies (Cisco ASA/Fortinet), load balancers (F5), WAN optimization (Riverbed), etc. Proven excellent troubleshooting skills with the ability to analyze complex problems efficiently Proven solid leadership abilities with previous experience in building and managing a team of network operations professionals Proven solid communication skills with the ability to collaborate effectively across different teams within the organization

APGM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

SPM Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices.

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: DevOps Engineer I Location: Gurgaon Job Type: Full-Time, 24*7 Availability Job Description As a Junior DevOps Engineer, you will play a crucial role in managing and optimizing our infrastructure, ensuring the seamless deployment and operation of our applications. This role is ideal for a proactive individual with a good understanding of DevOps practices, cloud technologies, automation, and Infrastructure as Code (IaC). The successful candidate will be expected to work in various shifts for a 24*7 environment to address any critical issues that may arise . Key Responsibilities Industry Knowledge: Basic understanding of Financial Services or Settlement Systems. IT Management Tools: Use ServiceNow or JIRA for incident and task management. Infrastructure: Solid knowledge of IT hardware, networking, operating systems, and Active Directory. Web Servers: Configure and support Microsoft IIS or Apache Tomcat. Cloud Experience: Work with cloud platforms such as Azure, AWS, or GCP. Configuration Management: Manage and maintain configuration settings for applications and infrastructure using Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible. Certificate Management: Handle the issuance, renewal, and management of SSL certificates. Databases: Proficient in SQL and database management. Scripting: Proficiency in PowerShell, Bash, Python, Ansible, .NET, or JavaScript. Application Performance/System Monitoring: Ensure high availability and reliability using tools like Dynatrace, SolarWinds, AppDynamics, DotCom, Site24/7, Grafana, or NewRelic. Middleware Tools: Support middleware and automation tools like ActiveBatch, RabbitMQ, UiPath, and Tibco. Infrastructure Design: Assist in designing and maintaining scalable, secure infrastructure. Release Management: Implement, monitor, and manage CI/CD pipelines. Collaboration: Work with development teams for smooth application delivery. Security: Follow security best practices and address vulnerabilities. 24/7 Support: Provide on-call support for critical issues. Continuous Improvement: Enhance system performance and scalability. Knowledge Management: Document and share knowledge effectively. ITIL Framework: Follow ITIL best practices. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. 2-3 years of experience in supporting business-critical application systems. Experience in DevOps or a related role. Experience with cloud platforms (AWS, Azure, GCP). Proficiency in scripting languages (PowerShell, Python, Bash, etc.). Familiarity with containerization and orchestration (Docker, Kubernetes). Knowledge of configuration management (IIS Web server or Apache Tomcat). Understanding of knowledge management principles and practices. Ability to operate within the ITIL framework. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced, 24*7 environment. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

Job Summary:- We are seeking a skilled and certified Network Engineer with strong knowledge in Cisco networking technologies . The ideal candidate will hold CCNA and CCNP certifications and be responsible for designing, implementing, maintaining, and supporting our growing network infrastructure. This role will be part of a dynamic team that is critical to ensuring our IT network remains secure, scalable, and efficient. Key Responsibilities:- Design, configure, and maintain LAN, WAN, and wireless networks. Install and configure Cisco routers, switches, and firewalls. Monitor network performance and troubleshoot issues proactively. Implement and manage network security measures (ACLs, VPNs, firewalls). Perform network upgrades and firmware updates in line with security policies. Maintain network documentation including diagrams, IP address management, and device configurations. Collaborate with cross-functional IT and security teams to support business needs. Ensure high availability and performance of critical network infrastructure. Participate in on-call rotation and provide support for network outages or emergencies. Qualifications and Skills:- Required:- Looking for candidates 1yr experience with valid Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications. Strong understanding of TCP/IP, VLANs, subnetting, routing protocols (OSPF, EIGRP, BGP). Experience with firewalls, VPN, and network security practices. Familiarity with monitoring and network management tools (SolarWinds, PRTG, etc.). Preferred:- Experience in SD-WAN or cloud networking (AWS, Azure). Knowledge of VoIP, QoS, and MPLS technologies. Scripting or automation experience (Python, Ansible) is a plus. Soft Skills:- Excellent problem-solving and analytical skills. Strong Hindi communication is must and documentation abilities. Ability to work independently and in a team-oriented environment. Willingness to learn and adapt to new technologies. Wiling to travel across India is must. Job Type: Full-time Pay: Up to ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Ability to commute/relocate: BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What are the primary functions of routers, switches, and firewalls in a network? Do you currently hold valid Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications? Are you open to travel anywhere in India? Are you proficient in Hindi communication? Experience: 1yr: 1 year (Preferred) Work Location: In person

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Roles & Responsibilities include: Router & Switch Management. Patch and Upgrade Switch & Router with recommended version. Troubleshoot and resolve network/routing issues. Perform and maintain backup of all the Network Devices & Ensure Log Capturing of all the Network Devices. Monitor bandwidth utilization and recommend upgrade whenever needed. Maintain inventory of Network Devices and all links. Perform Basic Hygiene & Health Check for all the Network Devices as per customer defined schedule. Ensure monitoring is enabled for all Network Devices and Interface. Ensure Network Redundancy at every layer and highlight gaps (if found). Resolving Incidents/Service Requests with respect to Routing & Switching. Coordination with OEM for advanced troubleshooting. Firewall/NIPS Management. Patch and Upgrade Firewalls/NIPS with recommended version Implement Client approved Firewall Rules & Perform Firewall Rules Review as per agreed schedule Monitor & Manage Firewalls & NIPS & Ensure log capturing is enabled and is being performed for all the Firewalls/NIPS Perform and maintain backup of all the Firewall/NIPS Resolving Incidents/Service Requests with respect to Firewalls/NIPS Managing & tracking license and signatures on Firewall/NIPS & Coordination with OEM for advanced troubleshooting. Monitor health for Access Points installed through Central Wireless Controller Coordination with OEM for advanced troubleshooting Cisco Meraki Manage Wireless Reporting Prepare and submit Network Device related reports as and when asked. Physical Support & Wireless Network Management Mount/Unmount Network Devices, as and when required Replace faulty network devices in case of hardware failure Providing cabling support, as and when required Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Experience Total exp of 6 to 8 years. Must have cleared associate level certification like CCNA, JNCIA,CCNP Routing & Switching – Cisco, Juniper, Arista, Brocade, Huawei, HP, KYNDRYL PureFlex Excellent Firewall, VPN & NIPS Understanding – Cisco ASA, FortiGate. Good troubleshooting skills on Routing Protocol (BGP, OSPF, Static Route). Should have understanding about network technologies like SDN (Cloud Vision), L3 Fabric, VxLAN, NSX. Good understanding and troubleshooting skills for Switching/Redundancy Protocol (HSRP, Spanning Tree, VLANs, EtherChannel) Good troubleshooting skills for User Network Issues including WiFi Support. Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Strong analytical and problem-solving skills with high attention to detail. Bachelor's Degree. Preferred Technical and Professional Experience : Sound knowledge about various Network Monitoring and management tools (like SolarWinds, Infoblox) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What You’ll Do Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Qualifications Bachelor's degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagios, Zabbix, ICINGA, SolarWinds) and technical troubleshooting.. Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities Linux skills are a must. Should be well versed with RDBMS concepts and technical troubleshooting. Knowledge of or experience with relational database management systems, Java, Java Script, SQL, HTML5, HTML, XML, Open Source technologies. Knowledge of Progress is advantageous. Can also consider those coming in with some initial network or windows certification, some basic systems admin skills, applications backgrounds Excellent communication and problem solving skills. Knowledge of supporting QAD products and related technologies advantageous Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Purpose & Scope: Assist with managing the Retail Network Infrastructure daily operations and network-based telephony solutions. Perform system maintenance, identify trends and provide reporting for outages and resolutions. Will be responsible for several different types of network designs installed across the regions including Cisco, Cisco Meraki, Cloudgenix and traditional WAN, IWAN and SDWAN. Key Responsibilities Provide connectivity troubleshooting and support in response to Help Desk service requests and Retail Operations business needs Responsible for all Retail installed routers, switches, wireless access points and telephony connectivity. Management of the wired and wireless infrastructure using tool platforms from our various hardware providers, Cisco, Meraki, Cradlepoint, Cloudgenix, Solarwinds Remote device configuration for MAC work or for SEV 1 hardware replacement Utilize change management best practices and reporting processes. Review monitoring tool platforms, audit for accuracy, and take necessary actions when alerts are generated. Zoom telephony, troubleshoot issues, and assist with configuration and management of the platform. Professional Experience Experience, Skills & Knowledge Minimum 2-3 years of work experience Proven analytical and problem-solving skills. Collects operational data, analyzes results, and monitors variances. Ability to effectively prioritize and execute multiple tasks in a high-pressure environment. Organized, with a keen attention to details. Strong interpersonal and communication skills, both written and verbal Skilled at working within a team-oriented, collaborative environment Skills Qualified candidates must have an in-depth understanding of local and wide area network concepts – IP routing, switching technologies, VLANs, ACLs, ZBFW, SDWAN, Cisco equipment and operating systems, including configuration. Strong technical, troubleshooting, written and oral communication skills with a proven track record for success are imperative. Show more Show less

We have openings in Noc Engineer role Total Exp :3+ Years Work mode: Onsite 12 hours shift. Interested candidates your updated resume with : Suneetha.d@truglobal.com Contact No: 9513059942 - Suneetha D Key skills required: Excellent communication Windows, Network, Linux, Storage, Backup and Applications Prior 3+ year of experience working in a NOC Good incident management skills. Good Monitoring experience in large and active environment. (LogicMonitor is desirable). Technical Skills: Basic understanding of networking (IP addressing, routing, and switching). Familiarity with Windows Server (user management, basic troubleshooting). Exposure to Linux commands and system operations. Knowledge of storage systems, backup tools, and their operational workflows. Soft Skills: Effective communication and coordination skills. Attention to detail and strong problem-solving ability. Adaptability to work under pressure in a 24/7 environment. Experience and Certifications: Entry-level IT support experience (0-2 years) preferred. Relevant certifications such as CCNA, RHCSA, or MCSA are desirable. Work Conditions 24/7 operational environment requiring flexible availability. Ability to respond promptly to system alerts and escalations.

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Engineer - Command Center, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk! Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Description As a member of IT Service Management monitoring team, reporting to the Senior Manager of IT Services, you will be responsible to monitor servers, networks, databases, storage and backup devices for proactive identification of incidents. In this well-respected IT group, you will enjoy a wide variety of self-directed work within a supportive team environment. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Monitor event alerts, acknowledge and, when appropriate, escalate to the next level support team(s). Perform in-depth monitoring for P1 and P2 critical applications and basic monitoring for P3, P4 applications. Notify Outage Management Team as the first point of contact for critical P1 and P2 alerts to ensure timely escalation and resolution. Schedule jobs in SAP tool for different systems, ensure successful runs and restart when required. Cleanup NAS backup server files. Prepare weekly error report and ensure tickets are created for all failed jobs. Prepare weekly & monthly Task performance/ Aging reports, drive aging calls with wider team and ensure tickets are closed on time/record justification if required. Support IT changes, prioritizing change requests, assessing impact, and accepting changes which meet requirements. Maintain internal knowledge repository. Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date. QUALIFICATIONS (Education/Training, Experience And Certifications) Bachelor’s degree or equivalent experience within an enterprise level corporate IT environment is required. Experience in IT monitoring is highly desirable. Direct experience with Jenkins, Nprinting, Cloudwatch, Qlikview, SolarWinds, Redwood, OpManager and/or PagerDuty is highly desirable. Certifications in AWS or ITIL is a plus. KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Knowledge of ITIL based Incident, Problem and Change Management processes. Strong problem solving and analytical skills. Ability to self-start and to effectively participate in a team environment. Ability to be an on-call escalation point for production support and scheduled off-hours/weekend work if/when required. Ability to focus on the customer and to adhere to processes defined for customer issue handling. Ability to examine, summarize, and effectively present data when required. Commitment to high professional and ethical standards in a diverse workplace. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Role: Staff Product Owner Location: Bangalore Overview: At SolarWinds, were a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you want to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Your Role: We are seeking for an experienced Product Owner to join our product development team in our Database Engineering Organization. This team is responsible for the development and maintenance of a suite of industry-leading database performance monitoring and related applications. This role will be ideal for an individual who excels in technical leadership and strategic thinking and bring to life product requirements that solve customer requirements and align with the Strategic Product Roadmap. In this role, you will work with our product management and GTM teams to manage the sprint backlogs for our teams to drive results and support our customers on their product journey. Key Responsibilities: Roadmap development: Develop a roadmap to guide development effort. Gather and analyse customer feedback Backlog Management: Create, refine, and maintain the product backlog. Prioritise backlog items based on business value, customer needs, and technical feasibility. Ensure that backlog items are well-defined, clear, and actionable. Stakeholder Collaboration: Collaborate with stakeholders to prioritise requirements. Working with the Development Team: Clearly define user stories with acceptance criteria. Participate in Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Be available to answer questions, clarify requirements, and provide feedback. Accept or reject work based on defined acceptance criteria. Ensuring Value Delivery Ensure that each sprint delivers value to customers and the business. Measure product performance and user satisfaction to drive improvements. Adapt and iterate based on feedback and evolving priorities. Risk & Issue Management Identify risks and work with the team to mitigate them. Balance competing priorities to ensure smooth development. Continuous Improvement Stay up to date with Agile and industry best practices. Improve processes for better efficiency and collaboration. Qualifications: Experience: Minimum of 5 years of experience as a product owner, with a focus on software products. Education: Bachelor's degree in Computer Science, Engineering Skills: Strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work effectively in a fast-paced environment. Technical Knowledge: Understanding of software development processes and technologies. Leadership: Proven ability to lead and motivate cross-functional teams. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Job Description As an Associate Enterprise Monitoring Engineer , you are responsible to provide system operation monitoring support for Cloud customers and assuring the ongoing uninterrupted operation of the Cloud solution. The associate monitors the system performance for standard QAD performance SLAs and analyzes reported issues to help determine the next steps. Enterprise Monitor is responsible for the operation of monitoring tools and processes to enable proactive events and performance monitoring of critical enterprise IT services such as servers, QAD Application/RDBMS Services, network devices, operating systems, database engines, storage capacity, and applications across all IT service lines, for early identification and resolution of operational problems or other special conditions. This role is in a structured teaming environment, requiring continued learning and acquisition of product knowledge to maximize preparedness for any new issue. The Associate Technical Consultant plays an important role in the provisioning and delivery of services requested by Cloud and On-Premise customers and in ensuring the smooth conduct of Cloud Operations. What You’ll Do Production Monitoring Non-Production Monitoring Special/Enterprise/manual monitoring. Begin weekends environments monitoring Monitor system performance for standard QAD performance SLAs as well as custom system monitoring per respective customer contracts or as directed by the Technical Service Delivery Lead; respond to alerts/messages coming out of tools. Notify immediately the Technical Service Delivery Team should any interruptions occur. Document issues in the production environment, resolving the issue whenever possible and escalating if necessary Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs). Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery. Escalate alerts and investigate cases for trend and determine if case should be escalated further to SDC Leads. Perform basic performance reporting. Work with Release Foundation team for self healing analysis, automation, and analytics Assist team members (locally, globally and across teams). Document in detail all analysis and correspondences throughout the issue resolution process; provide proactive status updates to customers. Qualifications Bachelor's degree in Engineering/B.Tech/MCA/BSC IT/BSC Comp. Sci. 1 to 2 years of technical experience Knowledge of Linux, RDBMS (Progress, SQL, MariaDB) Proficiency in monitoring tools and platforms ( like Datadog, Nagios, Zabbix, ICINGA, SolarWinds) and technical troubleshooting.. Understanding of Cloud Technologies (AWS, Azure, Google Cloud) and their monitoring capabilities Linux skills are a must. Should be well versed with RDBMS concepts and technical troubleshooting. Knowledge of or experience with relational database management systems, Java, Java Script, SQL, HTML5, HTML, XML, Open Source technologies. Knowledge of Progress is advantageous. Can also consider those coming in with some initial network or windows certification, some basic systems admin skills, applications backgrounds Excellent communication and problem solving skills. Knowledge of supporting QAD products and related technologies advantageous Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less