Software Support Specialist

Job Title: Software Support Specialist

Location

Employment Type

Job Summary

Software Support Specialist

Key Responsibilities

1.     Technical Support:

• Respond to and resolve software-related queries from clients via email or phone.

• Diagnose and troubleshoot software issues, escalating when necessary.

• Guide clients in using software features and functionalities effectively.

2.     Software Configuration and Testing:

• Assist in configuring software to meet client requirements.

• Test and replicate reported issues for resolution or escalation to the development team.

3.     Documentation and Reporting:

• Maintain detailed records of client interactions and reported issues in the ticketing system.

• Prepare user guides, FAQs, and other support documentation.

• Provide feedback to the product team regarding common user challenges and feature requests.

4.     Training and Onboarding of New Clients:

• Conduct user training sessions and onboarding for new clients.

• Create and deliver presentations or webinars for client training.

5.     Collaboration:

• Work closely with the development and QA teams to ensure timely resolution of bugs and issues.

• Coordinate with the sales team to understand client-specific needs and expectations.

Qualifications:

• Education

  : Bachelor’s degree in computer science, Information Technology, or a related field.

• Experience

  : 1–3 years of experience in a software support or similar role preferably in IoT Domain. Freshers with relevant skills may also apply.

• Technical Skills

  :
• Proficiency in troubleshooting software applications.
• Basic understanding of SQL, databases, and APIs is a plus.

• Soft Skills

  :
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time-management abilities.

What We Offer:

• Opportunity to work on cutting-edge IoT and software solutions.
• Supportive and growth-oriented work environment.
• Continuous learning opportunities through training and client interaction.
• Competitive salary package and performance-based incentives.

Join us and be part of a team that’s transforming the way clients use technology!