Software Support Specialist

Company Description

DigiSME is a fully-owned subsidiary of Info-Tech Systems in Singapore. A future-gen global tech firm that assists businesses across various industries to upgrade their HR processes for the digital era, thereby significantly improving their productivity to a whole new level.

DigiSME India provides businesses in India with the ability to effortlessly handle all their HR-related matters. The DigiSME India HRMS app simplifies attendance tracking, payroll processing, and leave applications, enabling convenience in one easy-to-use, award-winning mobile platform. With DigiSME India, employees can easily clock in their attendance, apply for leave, and view their payslips. HR managers can also track employee attendance, view payroll reports, and approve leave while away from the office.

Our commitment to great customer service has helped us serve more than 23,000 customers worldwide and handle payroll for over 850K+ employees. With a team of over 500 experts, we always work hard to improve HR technology.

What We Do

We help to make managing businesses easy by providing an All-in-one solution to manage human resource matters.

Our Human Resource Management System(HRMS) provides a complete solution which includes real time facial recognition authentication, Cloud Mobile Attendance App, Time Attendance, Payroll, Leaves, Claims and Appraisal Software.

Role Description

This is a full-time on-site role, located in Madurai, for a Software Support Specialist. The Software Support Specialist will provide technical assistance to clients by troubleshooting, diagnosing, and resolving software and system issues. The role involves managing customer inquiries, configuring software applications based on client needs, performing system testing, and delivering training or guidance to ensure optimal software usage. Successful candidates will also collaborate with internal teams to escalate and resolve complex technical issues.

Qualifications

• Technical Support and Troubleshooting skills, with the ability to diagnose and resolve software-related issues promptly
• Proficiency in Software Configuration, System Testing, and Implementation
• Excellent Communication and Interpersonal skills, with strong customer service focus
• Knowledge of HR or Payroll Management Software is highly desirable
• Ability to work in a dynamic, client-focused environment with attention to detail
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Previous experience in software support or a similar role is a plus
• Adaptability to learn and understand evolving HRMS functionalities