Software Implementation Engineer

The Retail ERP Software Implementation Engineer is responsible for the end-to-end implementation of ERP software for retail clients. This includes requirement gathering, system configuration, deployment, user training, troubleshooting, and post-go-live support. The engineer will work closely with clients to understand their business processes and ensure successful adoption of the software to enhance operational efficiency and business insights.

Key Roles and Responsibilities:1. Pre-Implementation

• Gather and analyze client requirements, workflows, and business processes.
• Participate in software demos and Proof of Concept (PoC) sessions.
• Prepare implementation project plans, timelines, and data migration strategies.
• Assist in hardware and infrastructure readiness (POS terminals, printers, barcode scanners, etc.).

2. Configuration and Customization

• Install and configure ERP software modules (POS, inventory, purchase, sales, accounting, loyalty, etc.).
• Map business processes into system configurations as per client needs.
• Customize reports, tax rules, and settings based on regional compliance (GST, barcode format, etc.).

3. Data Management

• Assist in item master, customer master, supplier master, and opening stock uploads.
• Perform data migration from legacy systems using Excel, CSV, or API tools.
• Validate and verify data accuracy before go-live.

4. Training and Documentation

• Conduct on-site or online training for end-users (cashiers, store managers, accounts team).
• Create user manuals, SOPs, and training guides tailored to client processes.
• Provide train-the-trainer sessions when needed.

5. Go-Live and Post-Go-Live Support

• Monitor system usage during the initial go-live phase.
• Troubleshoot technical or functional issues.
• Provide hypercare support until the system stabilizes.
• Coordinate with the support or product team for escalations or bug fixes.

6. Customer Relationship and Feedback

• Build strong rapport with customer SPOCs and store-level users.
• Collect client feedback and suggest improvements or upgrades.
• Guide clients on best practices to ensure system optimization.

7. Internal Coordination

• Collaborate with Sales, Product, and Support teams for seamless project delivery.
• Document implementation progress and submit regular updates to the project manager.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, IT, Engineering, or relevant discipline.
• 1–3 years of experience in ERP or Retail POS implementation preferred.
• Strong understanding of retail operations (billing, inventory, stock audits, etc.).
• Knowledge of ERP systems like Zoho, SAP B1, GoFrugal, Tally, or similar tools is a plus.
• Familiarity with SQL, Excel, and system troubleshooting.
• Good communication and presentation skills.
• Ability to travel to client locations when needed.
• Problem-solving attitude and client-first approach.

Preferred Certifications:

• ERP Product Certification (if applicable)
• GST or Retail Process Training (optional but advantageous)

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Shift:

• Fixed shift

Work Days:

• Monday to Friday

Work Location: In person