The Retail ERP Software Implementation Engineer is responsible for the end-to-end implementation of ERP software for retail clients. This includes requirement gathering, system configuration, deployment, user training, troubleshooting, and post-go-live support. The engineer will work closely with clients to understand their business processes and ensure successful adoption of the software to enhance operational efficiency and business insights. Key Roles and Responsibilities:1. Pre-Implementation Gather and analyze client requirements, workflows, and business processes. Participate in software demos and Proof of Concept (PoC) sessions. Prepare implementation project plans, timelines, and data migration strategies. Assist in hardware and infrastructure readiness (POS terminals, printers, barcode scanners, etc.). 2. Configuration and Customization Install and configure ERP software modules (POS, inventory, purchase, sales, accounting, loyalty, etc.). Map business processes into system configurations as per client needs. Customize reports, tax rules, and settings based on regional compliance (GST, barcode format, etc.). 3. Data Management Assist in item master, customer master, supplier master, and opening stock uploads. Perform data migration from legacy systems using Excel, CSV, or API tools. Validate and verify data accuracy before go-live. 4. Training and Documentation Conduct on-site or online training for end-users (cashiers, store managers, accounts team). Create user manuals, SOPs, and training guides tailored to client processes. Provide train-the-trainer sessions when needed. 5. Go-Live and Post-Go-Live Support Monitor system usage during the initial go-live phase. Troubleshoot technical or functional issues. Provide hypercare support until the system stabilizes. Coordinate with the support or product team for escalations or bug fixes. 6. Customer Relationship and Feedback Build strong rapport with customer SPOCs and store-level users. Collect client feedback and suggest improvements or upgrades. Guide clients on best practices to ensure system optimization. 7. Internal Coordination Collaborate with Sales, Product, and Support teams for seamless project delivery. Document implementation progress and submit regular updates to the project manager. Skills and Qualifications: Bachelor’s degree in Computer Science, IT, Engineering, or relevant discipline. 1–3 years of experience in ERP or Retail POS implementation preferred. Strong understanding of retail operations (billing, inventory, stock audits, etc.). Knowledge of ERP systems like Zoho, SAP B1, GoFrugal, Tally, or similar tools is a plus. Familiarity with SQL, Excel, and system troubleshooting. Good communication and presentation skills. Ability to travel to client locations when needed. Problem-solving attitude and client-first approach. Preferred Certifications: ERP Product Certification (if applicable) GST or Retail Process Training (optional but advantageous) Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Work from home Shift: Fixed shift Work Days: Monday to Friday Work Location: In person
Job Summary: The Retail ERP Software Technical Support Engineer provides first and second-level technical assistance to retail clients using ERP and POS systems. The role involves troubleshooting software and hardware issues, resolving customer queries, training end-users, and ensuring smooth day-to-day functioning of the ERP solution. The goal is to deliver timely, effective support and ensure high customer satisfaction. Key Roles and Responsibilities:1. Customer Support & Issue Resolution Provide real-time support to customers via phone, email, chat, or remote access tools. Troubleshoot ERP-related issues such as billing errors, stock mismatches, sync failures, GST/tax calculation problems, etc. Log support tickets in the system and track them to closure within SLA timelines. Resolve hardware interface issues (POS printers, barcode scanners, cash drawers, etc.). 2. Software Maintenance & Updates Assist customers with periodic software updates, patch installations, and data backups. Coordinate with product/engineering teams for bug reporting and version upgrades. Guide users through system settings, configuration adjustments, and new feature usage. 3. Data Support & Reports Support in master data corrections (item, customer, supplier, tax). Help customers generate, export, and interpret ERP reports (sales, stock, GST returns, etc.). Assist with data recovery, database management, and basic SQL troubleshooting (if applicable). 4. Documentation & Knowledge Base Document known issues, solutions, and standard procedures for internal use and customer reference. Contribute to the knowledge base articles, user guides, and FAQs. 5. Training & Onboarding Conduct refresher training sessions for customers or newly joined users. Educate clients on ERP system best practices and help reduce recurring errors. 6. Escalation & Coordination Escalate unresolved issues to Level 2/3 support, development team, or product team with detailed logs and findings. Follow up with internal teams and ensure resolution is communicated back to the customer. 7. Feedback & Quality Improvement Collect feedback on support quality and suggest areas for product or service improvement. Participate in support performance review meetings and maintain KPI metrics. Key Skills & Qualifications: Bachelor’s degree in Computer Science, IT, Commerce, or related field. 1–3 years of experience in ERP/POS software technical support (Retail domain preferred). Familiarity with retail processes: billing, stock, GST, purchase, returns, etc. Working knowledge of Windows OS, POS hardware, networking basics. Good command of Excel, remote tools (AnyDesk/TeamViewer), and basic SQL/database tools is a plus. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to handle multiple clients and prioritize support tickets. Preferred Certifications (Optional): ERP/POS product support certifications (GoFrugal, Zoho, Tally, etc.) ITIL Foundation or customer service certification Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund Shift: Fixed shift Work Days: Monday to Friday Language: English (Preferred) Work Location: In person