Software Analyst

Overview:

As the only tech resource in a small business, the Software Analyst / Admin will handle IT systems, software tools, basic tech support, and automation to streamline operations. This is a hybrid role requiring both technical understanding and problem-solving ability.

Key Responsibilities:1. Software Setup & Maintenance

• Install, configure, and maintain business software (e.g., accounting software, CRM, inventory tools).
• Ensure all software is updated, licensed, and secure.
• Troubleshoot software-related issues for staff.

2. User Support & Training

• Provide basic IT support to team members (password resets, login issues, software usage).
• Train staff on using software tools effectively (e.g., Excel, ERP, Zoom, etc.).

3. Data Management

• Ensure backup of important business data.
• Maintain databases (e.g., customer, vendor, employee data).
• Export, clean, and analyze data for management use (sales, stock, finance reports).

4. Software Vendor Coordination

• Liaise with software vendors for support, renewal, and customization.
• Evaluate and suggest new tools or upgrades to improve efficiency.

5. System Access & Permissions

• Manage user accounts, access rights, and system security.
• Ensure only authorized users can access critical software and files.

6. Automation & Integration

• Automate repetitive tasks (e.g., data entry, report generation) using Excel, scripts, or third-party tools (like Zapier).
• Integrate different tools where possible (e.g., CRM with email or billing systems).

7. IT Asset Management

• Track all IT hardware and software inventory.
• Ensure systems (PCs, printers, routers) are working and maintained.

8. Basic Cybersecurity

• Monitor basic security measures (antivirus, firewall, software updates).
• Educate staff on safe tech practices (passwords, phishing, etc.).

9. Website / Email / Domain Management (if applicable)

• Manage company website backend (WordPress, hosting panel).
• Maintain business email accounts (Gmail, Zoho Mail, etc.).
• Renew domains and hosting plans on time.

Skills Required:

• Good understanding of commonly used business software (ERP, accounting, CRM).
• Strong Excel and data-handling skills.
• Problem-solving ability and willingness to learn.
• Basic networking and hardware knowledge.
• Good communication and documentation skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per year

Benefits:

• Leave encashment
• Work from home

Work Location: In person