Software Analyst

Role Overview: As the only tech resource in a small business, you will be responsible for handling IT systems, software tools, basic tech support, and automation to streamline operations. This hybrid role requires both technical understanding and problem-solving ability. Key Responsibilities: - Software Setup & Maintenance - Install, configure, and maintain business software (e.g., accounting software, CRM, inventory tools). - Ensure all software is updated, licensed, and secure. - Troubleshoot software-related issues for staff. - User Support & Training - Provide basic IT support to team members (password resets, login issues, software usage). - Train staff on using software tools effectively (e.g., Excel, ERP, Zoom, etc.). - Data Management - Ensure backup of important business data. - Maintain databases (e.g., customer, vendor, employee data). - Export, clean, and analyze data for management use (sales, stock, finance reports). - Software Vendor Coordination - Liaise with software vendors for support, renewal, and customization. - Evaluate and suggest new tools or upgrades to improve efficiency. - System Access & Permissions - Manage user accounts, access rights, and system security. - Ensure only authorized users can access critical software and files. - Automation & Integration - Automate repetitive tasks (e.g., data entry, report generation) using Excel, scripts, or third-party tools (like Zapier). - Integrate different tools where possible (e.g., CRM with email or billing systems). - IT Asset Management - Track all IT hardware and software inventory. - Ensure systems (PCs, printers, routers) are working and maintained. - Basic Cybersecurity - Monitor basic security measures (antivirus, firewall, software updates). - Educate staff on safe tech practices (passwords, phishing, etc.). Qualifications Required: - Good understanding of commonly used business software (ERP, accounting, CRM). - Strong Excel and data-handling skills. - Problem-solving ability and willingness to learn. - Basic networking and hardware knowledge. - Good communication and documentation skills. Please note that the job location is in-person. Benefits: - Leave encashment (Note: Any additional details of the company are not mentioned in the provided Job Description),