Soft Skills Trainer

Locations-Mumbai/ Hyderabad

About Company

OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

Job Role

• Training:
• Training Need Identification and Analysis; customization of Training Methodology
• Preparation of Monthly Training Calendar
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training mandays
• On the job training to the front-end employees
• Plan and deliver induction to new hires on bi-monthly basis
• Plan and deliver new hire’s training program on bi-monthly basis
• Plan and deliver existing employees training program
• Plan and conduct on-the-job (OJT) training in stores as per business requirements
• Plan and co-ordinate the new business initiatives of the company
• Act as a counselor for handholding employees
• HR:
• Coordinate with HR
• Receive the list of new joiners eligible for induction and new hire training as per the training calendar
• Submit the attendance of trainees undergoing induction and new hire training
• Track three monthly assessments of trainees and carry out counseling whenever required
• Help solve issues related to attendance, ID card, uniform, etc.
• Budget & MIS:
• Generate and maintain training-related employee database
• Prepare a report of fortnightly training plan for supervisor and frontline associate to the Training Head
• Record actual monthly training expenditure in training MIS
• Operations & Customer Service:
• Encourage and direct supervisors to collect customer feedback forms
• Collect relevant issues during branch visits and coordinate with concerned in operations for solutions
• Liaise with the concerned in operations to deliver operations modules during New hire training
  

Skill Set

• Good conceptual understanding of best practices related to the retail industry.
• Self-motivated, fluent in communication in respective regional language & English, presentation and interpersonal skills with a flair for customer service orientation.
• Passion for delivering training, sharing responsibility, and acting as a facilitator to the trainees.
• This job requires travelling within the region across retail pharmacies for on-the-job training purposes.
  

Additional Information

Work Week: Mon – Sat (6 days/week)

Work Timings: General Day Shift

Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)

Interview-2 Video call

F2F interviews Mandatory

Required Qualification

Job Insights: Important Tips to source better

• Please look for early joiners. (Max. 30 days)
• This is a 6 days work from office role
• We need local candidates only from Hyderabad and Mumbai
  

Please look candidates from NGO/SKill Development companies or retail sector