Team Leader (BPO)

Job Description

JOB ROLE : TEAM LEADER JOB FUNCTION : CALL CENTRE WORKING TIME : 6 DAYS WORKING (MONDAY TO SATURDAY), 10 AM TO 7 PM OFFICE HOURS SUNDAY FIXED OFF MINIMUM EDUCATION : GRADUATE CAN COMMUNICATE IN HINDI AND ENGLISH BOTH. EXPERIENCE IN OUTBOUND TELE CALLING/TELE SALES/LEAD GENERATION. LEAD GENERATION PROCESS OUTBOUND TELE CALLING EXPOSURE IS PREFERABLE. MUST HAVE WORKED ON DIALER. COMMUNICATES INFORMATION IN A TIMELY, ACCURATE AND UNDERSTOOD MANNER TO ALL SALES TEAM MEMBERS. TRACK AND ACCURATELY UPDATE OPERATIONAL PERFORMANCE FILES FOR SALES AGENTS ON A WEEKLY BASIS. MANAGE AND DRIVE SALES TEAM TARGET AND PERFORMANCE. DIVE SALES TEAMS’ PERFORMANCE ON SYSTEMS AND ALL METRICS IN ACCORDANCE WITH THE CONTRACTUAL OBLIGATIONS. ENSURE REGULAR FEEDBACK IS GIVEN TO SALES AGENTS WITH REGARDS TO ACTION PLANS THAT HAVE BEEN SET. STRONG TEAM MANAGEMENT PLAN. Note- Candidate should be from BPO background only and on paper experience. Skills: dialer usage,lead generation,team management,tele sales,outbound tele calling,performance tracking,team coordination,communication,contractual obligations,bpo