SME– US Mortgage Loan Servicing
We provide virtual business process services to various types of overseas clients and this position is to be part of the team which provides Asset and Portfolio Management support to USA client from Mortgage Finance industry.
RESPONSIBILITIES
v Daily Loan Maintenance
§ Review ACH forms for completeness
§ Onboard new loans and Quality Control Audit of new loans on-boarded in loan servicing system
§ Tracking of corrections, Tracking trailing documents
§ Coordinate with Third Party Loan Servicing companies
§ Maintain customer accounts in the loan servicing system
§ Post transactions – Payments, Fees, NSF payments
§ Update loans servicing system - Property Releases, Interest Rate changes
§ Review and Process Monthly Billing Statements
- Process Payoff Letter Requests
- Balance loan servicing system to accounting systems (general ledger accounts)
v Collateral Monitoring
- Home Owners / Liability / Flood Insurance
§ Run Expired Report, Process Cancelations, Maintain Information in loan servicing system
§ Escrow Insurance & process as needed, Inform manager and others when insurance needs to be force placed
§ Monitor 3rd party Tax Reports, Maintain Information in loan servicing system
§ Escrow Taxes & process as needed, inform manager and others when taxes are delinquent
v Foreclosure & Special Servicing
- Monitor loans in default, bankruptcy, or foreclosure status
- Coordinate with legal counsel and third-party vendors for foreclosure timelines and documentation
- Update and maintain foreclosure status in the servicing system
- Ensure compliance with regulatory timelines and internal servicing standards
- Track loss mitigation activities, workout plans, and related borrower communication
v Legal Expense Tracking
- Monitor and record legal expenses related to foreclosure, litigation, and other special servicing activities
- Ensure proper allocation of legal fees to borrower accounts or expense ledgers
- Reconcile legal expense reports with servicing and accounting systems
- Collaborate with finance and legal teams for accuracy and compliance
QUALIFICATIONS AND EXPERIENCE
- A range of 4+ years of experience in US mortgage loan servicing experience
- Advanced Excel Skills like Pivot Tables, vlookups, hlookups, macros, etc.,
- Demonstrated ability to handle loan contingencies and documentation review
- Familiarity with foreclosure timelines, legal documentation, and expense reconciliation
- Business relationship management skills and the ability to understand the needs of business
- Demonstrate the ability to review contingencies, Strong knowledge of underwriting philosophy, techniques, filing regulations and guidelines, Excellent oral and written communication skills, including presentations to senior management, Bachelor's Degree in Finance, MBA, CFA, or other Post-Grad Degree a plus
LOCATION: Hi-Tech City, Hyderabad,
TIMINGS: USA Shift IST 5-30pm to 2-30am (EST 8am to 5pm)
SALARY RANGE: Best in Industry
