Shift Manager

Company Description

Devyani International Limited (DIL) is a trusted operator in the Quick Service Restaurant (QSR) industry and the largest franchisee for Yum Brands (KFC & Pizza Hut) in India. DIL is also the sole franchisee for Costa Coffee in the country and caters to South Indian vegetarian food lovers with its Vaango brand. A prominent player in the Food Retail Business (FRB) category, DIL operates food courts and has a strong presence at airports across India, providing a variety of food and beverage options.

Role Description

This is a full-time, on-site role for a Shift Manager based in Mumbai. The Shift Manager will be responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, maintaining quality standards, and handling administrative tasks. Additional responsibilities include inventory management, staff scheduling, and ensuring compliance with health and safety regulations.

Qualifications

• Experience in staff management, staff scheduling, and team leadership
• Skills in customer service, conflict resolution, and maintaining customer satisfaction
• Proficiency in daily operations management, ensuring quality standards, and inventory management
• Knowledge of health and safety regulations and compliance standards
• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Relevant experience in the Quick Service Restaurant (QSR) industry is a plus
• High school diploma or equivalent; a degree in hospitality management or a related field is preferred