Shift Manager

As a team member in this role, you will be expected to exemplify desired behavior and provide coaching to your team on hospitality standards. Your responsibilities will include executing processes to ensure that the restaurant maintains safety and sanitation standards. Additionally, you will be in charge of ensuring that both the interior and exterior cleanliness standards are consistently met. A crucial aspect of your role will involve handling all guest concerns promptly and effectively, using LEADS with a sense of urgency. You will need to respond to all guest feedback by creating action plans to address any opportunities for improvement. Ensuring that all shifts are adequately staffed to achieve service goals in a timely manner is also part of your duties. Furthermore, you will be empowered to lead your team in satisfying guest needs and resolving any concerns that may arise. It will be essential for you to identify and eliminate any obstacles that may hinder the delivery of exceptional hospitality behaviors. Regular communication of guest feedback to the team and active involvement in creating action plans to resolve issues will be key components of your role.,