9 Action Plans Jobs

As a team member in this role, you will be expected to exemplify desired behavior and provide coaching to your team on hospitality standards. Your responsibilities will include executing processes to ensure that the restaurant maintains safety and sanitation standards. Additionally, you will be in charge of ensuring that both the interior and exterior cleanliness standards are consistently met. A crucial aspect of your role will involve handling all guest concerns promptly and effectively, using LEADS with a sense of urgency. You will need to respond to all guest feedback by creating action plans to address any opportunities for improvement. Ensuring that all shifts are adequately staffed to achieve service goals in a timely manner is also part of your duties. Furthermore, you will be empowered to lead your team in satisfying guest needs and resolving any concerns that may arise. It will be essential for you to identify and eliminate any obstacles that may hinder the delivery of exceptional hospitality behaviors. Regular communication of guest feedback to the team and active involvement in creating action plans to resolve issues will be key components of your role.,

As a Quality Analyst, you will be responsible for evaluating the performance of customer service agents across various communication channels such as phone calls, emails, and chats. Your primary focus will be on assessing telephone etiquette, accuracy of production information provided, and adherence to procedures. Your key responsibilities will include providing constructive feedback and coaching to customer service agents to help them improve their performance. You will also be required to set performance expectations, develop action plans, and create development plans aimed at enhancing call quality. In addition, you will play a crucial role in analyzing quality evaluation results to identify training needs and assess agents" performance. By monitoring calls and compiling data, you will be able to report trends and insights to the management team, contributing to process improvements and overall operational efficiency. To be successful in this role, you should have a minimum of 2-4 years of experience in contact center operations, with at least 1 year of experience specifically as a quality analyst. Possessing additional certification in quality management would be advantageous. Your secondary skills should include hands-on experience in creating quality audit forms and reports. Proficiency in using common office and reporting/analysis software such as Excel, Access, PowerPoint, and Power BI will be essential to carry out your duties effectively.,

The Manager Internal Audit is responsible for executing internal audits across various business functions, identifying process and control gaps, and implementing risk mitigation strategies. This role involves working closely with business teams, driving process improvements, and developing risk analytics to enhance business efficiency. Key Responsibilities: Financial Outcomes: - Execute internal audits across business functions, ensuring process maturity and risk mitigation. - Support audit planning and execution across sales, marketing, supply chain, procurement, finance, and other key business areas, including IFC. - Identify control weaknesses, document findings with evidence, and provide actionable recommendations. - Develop risk analytics and dashboards to enhance control mechanisms. - Support special assignments and investigations to strengthen controls and improve processes. Customer Service: - Proactively identify and highlight challenges and conflicts during audits execution. - Work with audit lead and business on pending audit actions to ensure timely implementation of audit recommendations and agreed action plans. - Engage with low to middle management for business in aligning the audit observations, taking their inputs to enhance correctness and quality of observation. - Provide industry-based insights to the stakeholders, during the discussion for better clarity on process gaps, observations, issues etc. Internal Process: - Draft quality reports with clear recommendations, specific action plans, and concise reporting. - Work alongside with co-sourcing and in-house teams to deliver the engagement. - Embed audit inputs from CIA and audit lead, ensure comprehensive audit coverage, robust test procedures, and quality observations. - Ensure audit progress in line with agreed scope document to execution and provide regular updates. - Proactively highlight challenges for timely audit completion in line with agreed timelines. - Propose practical and value-added recommendations to address control weaknesses and/or process inefficiencies. Ensure factual accuracy of observations and alignments with business. - Plan and conduct meetings with auditee at the end of fieldwork, providing clear explanations. - Assist in benchmarking processes with peer FMCG companies to identify improvement areas and best practices. Innovation and Learning: - Support and develop need-based analytics on TGO platform for Internal audit as well as for business on control related aspects. - Attend the trainings suggested by the audit leads and focus on professional development agenda. - Collaborate with other audit leads to share best practices and improve audit quality. - Foster a culture of training to enhance knowledge on covered domains and risk factors. Critical success factors for the Role: - At least 5-7 years of work experience in Internal Audit, preferably in the FMCG industry or other large global organizations. - Possession of a reputable accounting or business degree, such as Chartered Accountant (CA) or Master of Business Administration (MBA) from a leading business school. - Strong process audit capabilities across functions such as sales, marketing, supply chain, and finance. - Excellent communication skills for articulating complex concepts. - Commitment to professional development and staying abreast with changes in the market. Desirable success factors for the Role: - Awareness and knowledge about FMCG industry best practices across business process areas.,

You will be joining HCL Tech as a Back Office QA professional in the BFS Domain. The walk-in interviews are scheduled for the 30th of September and the 1st of October, 2024, from 12:30 PM to 3:00 PM at HCL TECH ETA 1, Navallur. The role requires you to work in UK/US shift timings and have 3 to 8 years of experience in a QA role in the BFS domain, with a preference for experience in leading a QA team. Your responsibilities will include developing and deploying a Quality Approach mechanism for the services delivered, monitoring and maintaining quality and compliance targets of Service, deploying tracking, reporting, and feedback mechanisms from a QA standpoint, and structured problem solving using lean Six Sigma tools. You will need to develop Root Cause Analysis for any reported incidents, analyze historical data to identify top contributors of errors, and develop action plans based on QA scores. You will be responsible for ensuring adherence to the Quality Management System (QMS) through process and ISO audits, preparing and maintaining QMS documentation, and being an innovator and out-of-the-box thinker who is willing to go the extra mile. Strong presentation and communication skills are essential for this role. Functional competencies required include an excellent attitude with a willingness to learn, strong analytical and interpretation skills, excellent communication skills for interpretation and conversation, decision-making skills, email etiquettes, reporting skills, and leadership skills. Perks and benefits of this role include working in an MNC environment, two-way cab facility for up to 20 Kms, competitive salary, excellent working environment, free cab for female employees, international trainers, and world-class exposure. Additionally, at HCL Tech, you will have continuous opportunities for career growth and development with transparent communication, learning programs, and the chance to explore different roles and industries. HCL Tech is a fast-growing global tech company with offices in over 60 countries and a diverse workforce representing 165 nationalities. You will have the opportunity to work with colleagues from around the world in a virtual-first work environment that promotes work-life integration and flexibility. The company is committed to your growth, offering learning and career development opportunities at every level to help you discover your unique strengths and talents.,

As a Project Coordinator, your role will involve coordinating project schedules, resources, equipment, and information. You will be responsible for liaising with clients to identify and define project requirements, scope, and objectives. It will be crucial to ensure that client needs are met throughout the project lifecycle. In addition to various coordinating tasks such as schedule and risk management, you will also handle administrative duties including maintaining project documentation and addressing financial queries. Your primary duty as a Project Coordinator will be to ensure that all projects are completed on time, within budget, and meet high-quality standards. This will involve preparing technical proposals based on client requirements and conducting project technical analysis, with report submission in PPT format. The ideal candidate for this role should have proven work experience as a Project Coordinator or in a similar position. Experience in project management, from conception to delivery, will be beneficial. You should possess the ability to prepare and interpret flowcharts, schedules, and step-by-step action plans. Strong organizational skills, multitasking abilities, and effective time-management will be essential for success in this role. Additionally, you must have strong client-facing and teamwork skills. A crucial requirement for this position is knowledge of the IT Software Industry. If you are looking to utilize your project coordination skills in a dynamic and fast-paced environment, this role may be the perfect fit for you.,

As the Program Coordinator at Bright Horizons Mumbai Day Care Center, you will have the opportunity to lead, mentor, and inspire a team of teachers in delivering a world-class educational program for children aged 0-6 years. Your primary responsibility will be to ensure a safe and nurturing environment for the children while supervising the teaching team to provide quality care and education. Your key tasks will include ensuring children's safety at all times, efficiently deploying staff according to ratios, creating a stimulating environment to promote independence and self-motivation, leading the team of teachers to deliver the curriculum effectively, developing strong parent partnerships, implementing positive discipline techniques, maintaining records, conducting staff inductions, contributing to performance reviews, and attending training sessions for continuous professional development. In addition to a rewarding role, you will benefit from up to 27 days of earned annual leave, full training and ongoing development opportunities, access to the Future Leaders programme, employee appreciation events, mental health support, medical and life insurance, gratuity, and provident fund. To qualify for this position, you should possess a university degree, preferably in Education or Psychology, along with qualifications in Early Years Care and Education, Nursery Teachers Training, or Montessori Training. You should have experience in leading teams, staff deployment and rostering, educational program management, literacy, numeracy, and ICT skills, conducting audits, and demonstrating soft skills such as patience, communication, teamwork, and creativity. Bright Horizons is committed to fostering inclusive environments where everyone can thrive and contribute meaningfully. We welcome applicants from diverse backgrounds and are open to considering reasonable adjustments as needed. If you are passionate about childcare, share our values, and possess most of the required skills, we encourage you to apply for this position. Please note that all roles at Bright Horizons are subject to a criminal record check, and some positions may require specific qualifications as mandated by law. If you have the relevant experience and are willing to work full-time in Goregaon East, handling monthly rotational shifts from 8am-5pm to 11am-8pm, we invite you to apply for this exciting opportunity.,

As a member of the team, your responsibilities will include: - Reviewing contracts and developing action plans for execution under the guidance of the Project Manager. - Collaborating with internal departments, suppliers, and customers to facilitate the submission and approval of drawings and documents. - Addressing any discrepancies identified during order execution and resolving issues reported by customers and internally. - Compiling and submitting order status reports to KSB Management and the end customer, NPCIL. - Ensuring timely delivery of documents to customers through effective coordination with relevant departments within the organization. - Supporting the Project Manager in various activities to prevent any liquidated damages being charged to KSB as a result of delays caused by customers or internal factors.,

The Associate Operations Manager plays a crucial role in overseeing the accurate coding of surgery medical records, ensuring compliance with coding guidelines and regulatory requirements, and providing guidance to the coding team for achieving operational efficiency and quality standards. To qualify for this role, candidates must possess certification from AAPC or AHIMA along with a bachelor's degree in education. Additionally, candidates should have active certification from AHIMA/AAPC, a minimum of 1 year of experience working in Surgery with EM, 10+ years of overall coding experience, and 3-4 years of experience in a management role. The ideal candidate will demonstrate excellent process knowledge and domain understanding related to Surgery coding as per R1 standard. They should have the ability to coordinate multiple projects simultaneously, possess strong communication skills, be self-driven, and excel in interpersonal interactions. Managing day-to-day production activities, handling a team of 25+ coders, and having good analytical and process improvement skills are essential for success in this role. Moreover, the Associate Operations Manager should be adept at driving action plans and strategies, be adaptable with a strong learning agility, and exhibit flexibility to work in the office during mid-shift hours (1 PM to 10 PM) as needed by the business.,

The role of an Associate Operations Manager in Outpatient Coding involves overseeing and ensuring accurate coding of Outpatient Facility medical records, maintaining compliance with coding guidelines and regulatory requirements, and providing guidance and support to the coding team. The objective is to achieve operational efficiency and quality standards. The ideal candidate for this role should possess certification from AAPC or AHIMA and hold a bachelor's degree in education. They should have active certification from AHIMA/AAPC and a minimum of 1 year of experience working in ED and Multispecialty EM. Additionally, candidates should have at least 10 years of overall coding experience with 3-4 years in a management role. Key skills required for this position include excellent process knowledge and domain understanding related to Outpatient Facility coding as per R1 standard. The candidate should be able to coordinate multiple projects simultaneously, exhibit self-drive, possess excellent personal and interpersonal skills, be an active listener, and have strong communication abilities. They should also demonstrate the ability to manage day-to-day production activities, lead a team of 25+ coders, and possess good analytical and process improvement skills. Moreover, the candidate should be adept at driving action plans and strategies, be adaptive with a high learning agility, and be flexible to work in a mid-shift (1 PM to 10 PM) office setting as required by the business. Overall, the Associate Operations Manager in Outpatient Coding plays a crucial role in ensuring accurate and compliant coding practices within the Outpatient Facility setting, while also providing leadership and support to the coding team to achieve operational excellence.,