Shift Manager

2 - 5 years

3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

1. Shift Operations

  • Execute operational SOPs across food preparation, service, cleanliness, and hygiene.
  • Ensure availability of manpower and proper task allocation for each shift.
  • Monitor product quality, equipment functioning, and speed of service.

2. Team Leadership

  • Supervise crew members and ensure performance during shifts.
  • Conduct pre-shift briefings, assign roles, and monitor productivity.
  • Train new crew members on service and operational standards.

3. Guest Service

  • Ensure quick, friendly, and accurate service.
  • Resolve guest issues immediately and escalate when required.
  • Maintain a welcoming and clean restaurant environment.

4. Compliance & Safety

  • Follow FSSAI norms, BK food safety standards, and hygiene protocols.
  • Ensure accurate cash handling, billing, and shift-wise cash reconciliation.
  • Maintain documentation and assist in audits.

5. Sales & Cost Control

  • Support sales targets through upselling and promotion execution.
  • Manage waste, portion control, and other shift-level cost parameters.
  • Share daily performance and shift reports with ARM/RGM.

Key Skills & Competencies

  • Team handling
  • Customer service focus
  • Basic operational and product knowledge
  • Time management
  • Attention to detail

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Burger King

Fast Food/Restaurants

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