7 Team Empowerment Jobs

Pickyourtrail is the Indian millennials most loved leisure travel brand, aiming to make a positive impact on people by delivering meaningful and memorable travel experiences. As India's biggest B2C product company in the travel industry, we have developed a Do-It-Yourself vacation builder platform that has been embraced by over 100,000 travelers from 14 countries. With exceptional ratings on TrustPilot, Facebook, and Google, our unique model combining expert-led advice and a tech platform has been recognized as a desired solution by Google in the travel industry. Despite the challenges posed by the pandemic, Pickyourtrail has not only survived but expanded its product portfolio to include Domestic Staycations and global markets such as Dubai and the USA. By maintaining a glass door rating of 4.2 out of 5, we have demonstrated resilience and growth during these tough times. As a Customer Experience and On-Trip Support Manager at Pickyourtrail, you will play a crucial role in ensuring exceptional customer journeys from pre-trip planning to post-trip follow-up. Your responsibilities will include leading customer experience and concierge teams, optimizing feedback loops, improving key metrics like NPS and CSAT, handling escalations, and driving continuous improvement. Collaboration with cross-functional teams and data-driven strategies will be essential in delivering a seamless customer experience. Your key responsibilities will include: - Crafting and executing strategies to ensure a smooth and stress-free customer journey - Implementing improvements based on feedback to enhance metrics like NPS, CSAT, and customer loyalty - Providing 24/7 real-time assistance to customers during their trips - Leading the concierge team to resolve customer issues effectively - Empowering the team to deliver exceptional service and handle escalations - Building and inspiring the customer experience and on-trip support teams to achieve performance targets - Analyzing customer feedback and data to identify pain points and improve travel experiences - Sharing insights with product and tech teams to enhance the app and CRM for better customer interactions We are looking for candidates with: - 6+ years of experience in customer experience, travel operations, or concierge services, with at least 2 years in a managerial role - Proven success in managing customer journeys, boosting CSAT/NPS, and handling escalations - A customer-obsessed approach, strong analytical skills, crisis management abilities, and excellent communication skills - Experience in building and leading high-performing teams If you are ready to shape unforgettable travel experiences and lead a passionate team in a dynamic environment, we welcome you to join us at Pickyourtrail.,

As a team member in this role, you will be expected to exemplify desired behavior and provide coaching to your team on hospitality standards. Your responsibilities will include executing processes to ensure that the restaurant maintains safety and sanitation standards. Additionally, you will be in charge of ensuring that both the interior and exterior cleanliness standards are consistently met. A crucial aspect of your role will involve handling all guest concerns promptly and effectively, using LEADS with a sense of urgency. You will need to respond to all guest feedback by creating action plans to address any opportunities for improvement. Ensuring that all shifts are adequately staffed to achieve service goals in a timely manner is also part of your duties. Furthermore, you will be empowered to lead your team in satisfying guest needs and resolving any concerns that may arise. It will be essential for you to identify and eliminate any obstacles that may hinder the delivery of exceptional hospitality behaviors. Regular communication of guest feedback to the team and active involvement in creating action plans to resolve issues will be key components of your role.,

You will collaborate with the Product Owner in maintaining the Product Roadmap and practice the product management principles and approaches such as Budgeting, Resourcing, Skill Management, Asset Management, KPI Management, and Technical Management. It is essential to ensure continual improvement in Process, Technology, and Product. You should have the ability to understand the Business Dependencies and Process relationship between products and across domain products. Collaborating with the Product Owner in defining and maintaining the Product Vision and Roadmap is crucial. Educating the team to understand the Product Goals and Scope of work is essential, along with supporting the Product Owner in backlog management and suggesting ideas to improve Prioritization. In collaboration with Stakeholders, you will develop a cohesive release plan for the Product based on the dependency of other Domain Products to achieve maximum business value. Your role will involve guiding Business Analysts to maintain clear and concise product/sprint backlog items for the development team to have complete transparency on the release. It is important to ensure that Incident, Problem, and Knowledge Management Processes are adhered to by the Product Team. Collaborating with competencies to implement technology frameworks and best practices to improve technical agility and product quality is also part of your responsibilities. Supporting the Product Team on technical proposals and collaborating with the Solution Architect Team to make suitable technology/architecture decisions are key tasks. You will be accountable for maintaining the product landscape mapping and technology information in the respective systems (EA Systems) and educating the team to refactor system architecture, application design, and code in collaboration with the Solution Architect community. Your role also involves understanding and practicing agility and educating the team to facilitate Agile events. Actively engaging in Teaching, Mentoring, and coaching the team and organization to adapt Agile practices is expected. Supporting the team to adhere to Agile and Lean values, principles, and practices to maximize business value creation is crucial. Participating in Program Increment Meetings (RPE) to promote the culture of going beyond product development is essential. You should have the ability to tailor the message and communicate with the highest level of clarity for different Stakeholders and communicate in French wherever required. Ensuring the team is protected from outside interference that could potentially impact delivery or the team's morale is also part of your responsibilities. Providing the required support on upskilling or cross-skilling and empowering the team to be autonomous is important. Developing a rapport with all stakeholders through an established working agreement and instilling confidence among the team is vital. Lastly, providing a safe and secure environment for the team to trust each other and fail fast is a key aspect of your role.,

As an Assistant Vice President (AVP) of Training & Operations at Myras Academy located in Hyderabad, you will play a pivotal role in redefining the learning experience for students and professionals. Myras Academy is committed to blending innovative learning methodologies with outcome-driven training to create a culture of excellence. With a strong vision for impact and expansion, we are seeking a dynamic individual to join our core leadership team. Your primary responsibility will involve designing, leading, and optimizing the training delivery and operational efficiency of the academy. We are looking for a strategic thinker with exceptional execution skills and a dedication to empowering both teams and learners. Key Responsibilities: - Lead and oversee end-to-end training operations across various programs and departments. - Develop training frameworks, assessment models, and standard operating procedures (SOPs). - Ensure consistent quality delivery in training batches and among facilitators. - Collaborate closely with content, academic, and technology teams for seamless implementation. - Recruit, train, and manage a team of trainers and operations staff. - Monitor learner performance and feedback to drive continuous improvement. - Track key operational KPIs and ensure adherence to SLAs. - Manage stakeholder communications and reporting with transparency and accuracy. - Foster innovation in training methodologies, technology utilization, and learner engagement. Requirements: - Minimum of 8 years of experience in training, operations, or education leadership roles. - Demonstrated success in managing large-scale training programs or teams. - Strong skills in people management, communication, and process optimization. - Hands-on leadership style with a proactive approach. - Experience in EdTech, corporate Learning & Development (L&D), or academic institutions is preferred. - Ability to thrive in a fast-paced and evolving environment. Why Join Myras Academy - Contribute to a purpose-driven organization that shapes future leaders. - Collaborate with passionate professionals in an open and supportive culture. - Embrace a high-ownership role with opportunities for innovation, growth, and leadership. To Apply: If you are ready to take on this exciting opportunity, please send your resume and a brief cover letter to aishwarya@myraacademy.com with the subject line: Application - AVP Training & Operations.,

As a professional in this role, you will be responsible for utilizing your strategic and analytical skills to drive the company's growth. Your key tasks will involve conducting market research and competitive analysis to identify trends, customer needs, and emerging opportunities. Additionally, you will be tasked with developing and implementing sales strategies to attract and convert prospects effectively. Your role will also require you to leverage your relationship and communication skills to build strong client relationships through Client Relationship Management (CRM) practices. You will be expected to negotiate and persuade clients to close deals that are mutually beneficial while collaborating with cross-functional teams to ensure alignment of goals. Networking at industry events and forming strategic alliances will be essential to expand the company's reach. Furthermore, you will play a crucial role in empowering and guiding teams towards achieving ambitious targets. Your knowledge of the national or international market will be instrumental in driving the company's success. Proficiency in computer skills such as MS Excel and email drafting will also be necessary for this position. This is a full-time role with benefits including Provident Fund, a day shift schedule, yearly bonus, and the preferred language for communication is English. The work location will be in person, and the expected start date for this position is 01/08/2025.,

As a Scrum Master, your primary responsibility will be to organize and facilitate various scrum ceremonies like sprint planning, daily stand-up, sprint review, and sprint retrospective. You will take the lead in guiding a team of developers, testers, and business users towards delivering the ServiceNow application solution using agile methodology. Your role will involve assisting the product owner and teams in defining and prioritizing the product backlog, creating user stories, and establishing acceptance criteria. It will be crucial for you to identify and engage relevant stakeholders and business partners to design an appropriate delivery cadence with their buy-in. Empowering the team to self-organize and deliver high-quality solutions that align with business needs and expectations will be a key aspect of your job. You will be responsible for tracking and monitoring the progress and quality of the team's deliverables, as well as communicating the status and risks to stakeholders. In addition, you will coach and mentor the team on agile values, principles, and practices while fostering a culture of continuous improvement and feedback. Collaborating closely with various teams and external parties to manage dependencies and ensure smooth coordination will be part of your daily routine. Your role will also involve developing use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow/Jira. Driving continuous improvement through workshops and assessing the agility level of teams to help them enhance their performance will be integral to your responsibilities. To be successful in this role, you should hold a Bachelor's degree in computer science, information technology, or a related field, or possess equivalent work experience. With at least 5 years of experience as a Scrum Master, preferably with 3+ years focused on development projects on the ServiceNow platform, you should have a strong understanding of agile methodologies, frameworks, and tools such as Scrum, Kanban, Jira, and Confluence. Moreover, your familiarity with ServiceNow modules, workflows, integrations, and configuration will be advantageous. Excellent verbal and written communication skills are essential for effectively conveying complex technical concepts to non-technical stakeholders. Your ability to work independently and collaboratively with a diverse and distributed team will be crucial for team success. Demonstrating solid project and software development methodologies, techniques, and interpersonal skills will be key in overcoming challenges and simplifying complex situations. Your problem-solving, analytical, critical thinking, multitasking, and conflict-management skills will play a vital role in ensuring team efficiency and effectiveness. Certification as a Certified Scrum Master (CSM) or equivalent will be expected, along with a strong focus on attention to detail, quality, and customer satisfaction. Your role will involve navigating ambiguity, overcoming confusion, and maintaining a high standard of communication, both verbally and in writing, to achieve impactful collaboration and effective outcomes across different channels and mediums.,

As the Social Media Lead at JAIN Group, you will be responsible for managing and scaling social media strategies to drive audience growth, engagement, and brand loyalty. With 7-10 years of experience in social media management and leadership, you will play a key role in transforming our online presence into a dynamic, engaging, and results-driven ecosystem. Your strategic vision and planning skills will be crucial in developing and executing forward-thinking social media strategies that align with our brand identity and marketing objectives. By conducting thorough market and audience research, you will identify trends, opportunities, and platform innovations while establishing clear KPIs and performance benchmarks to evaluate success and ROI across all platforms. Innovative content creation and management will be at the core of your responsibilities. You will lead the creation of engaging, platform-specific content while overseeing the development of a robust content calendar optimized for maximum reach and engagement. Collaboration with design, marketing, and PR teams will be essential in creating content that integrates seamlessly into broader campaigns. Real-time community engagement will also be a key focus area. You will actively engage with followers, manage the brand's online reputation, and build relationships with key influencers and partners to expand the brand's reach and credibility. As a leader, you will be tasked with building, mentoring, and inspiring a high-performing social media team. By fostering a culture of collaboration, agility, and proactive thinking, you will empower your team to operate efficiently and contribute fresh ideas. Data-driven decision-making will guide your optimization efforts as you monitor social media analytics, generate performance reports, and adapt strategies to maximize performance and engagement. To excel in this role, you should possess visionary strategy and agility, innovative content expertise, data-driven decision-making skills, and leadership excellence. A Bachelor's or Master's degree in Marketing, Communications, Journalism, or a related field is required, along with 7-10 years of professional experience in social media management, including at least 3 years in a leadership role. If you are a proactive, creative, and detail-oriented individual excited about contributing to our organization's success, we encourage you to apply and be a part of our journey towards excellence and innovation. Best regards, Priyasri K Talent Acquisition Executive Human Resources JAIN Group & JAIN (Deemed-to-be-University),