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QSR ( Quick Service Restaurant) Field Responsibilities: Oversee daily operations of the Store. Manage and train staff, including scheduling. Ensure excellent customer service and resolve any issues promptly. Monitor and manage inventory and supplies ordering. Maintain financial health of the Outlet, including budgeting.
QSR ( Quick Service Restaurant) Field Responsibilities: 1.Oversee daily operations of the Store. 2.Manage and train staff, including scheduling. 3.Ensure excellent customer service and resolve any issues promptly. 4.Monitor and manage inventory and supplies ordering. 5.Maintain financial health of the Outlet, including budgeting.
Team Member in QSR (Quick Service Restaurant) Job & Resposibility : Taking and Preparing customer orders, operating equipment, maintaining a clean and safe work environment, and providing excellent customer service. Accurately recording customer requests, often through a POS system. Answering questions about the menu, promotions, and ingredients. Resolving issues and ensuring customer satisfaction.
B2C
QSR ( Quick Service Restaurant) Field Responsibilities: 1.Oversee daily operations of the Store. 2.Manage and train staff, including scheduling. 3.Ensure excellent customer service and resolve any issues promptly. 4.Monitor and manage inventory and supplies ordering. 5.Maintain financial health of the Outlet, including budgeting.
QSR ( Quick Service Restaurant) Field Responsibilities: 1.Oversee daily operations of the Store. 2.Manage and train staff, including scheduling. 3.Ensure excellent customer service and resolve any issues promptly. 4.Monitor and manage inventory and supplies ordering. 5.Maintain financial health of the Outlet, including budgeting.
Key Responsibilities: Answer incoming calls from customers regarding regular and customized cake orders, bulk orders, and inquiries. Assist customers in choosing cakes, providing details about flavors, designs, and pricing. Handle customer complaints professionally and ensure prompt resolutions. Follow up with customers to collect feedback and reviews. Coordinate with Cakeman outlets to ensure accurate and timely deliveries. Maintain order records and update the system with customer details. Help in packing cakes when required to ensure proper handling before dispatch. Work closely with the delivery team to track and manage deliveries. Requirements: Excellent communication and interpersonal skills. Prior experience in customer service or telecalling (preferred but not mandatory). Basic computer skills for order entry and record-keeping. Ability to multitask and handle high call volumes. A friendly and polite attitude with problem-solving skills.
QSR ( Quick Service Restaurant) Field Responsibilities: 1.Oversee daily operations of the Store. 2.Manage and train staff, including scheduling. 3.Ensure excellent customer service and resolve any issues promptly. 4.Monitor and manage inventory and supplies ordering. 5.Maintain financial health of the Outlet, including budgeting.
QSR ( Quick Service Restaurant) Field Responsibilities: 1.Oversee daily operations of the Store. 2.Manage and train staff, including scheduling. 3.Ensure excellent customer service and resolve any issues promptly. 4.Monitor and manage inventory and supplies ordering. 5.Maintain financial health of the Outlet, including budgeting.
Ideate and plan Instagram posts & reels 📸 Coordinate photo & video shoots 🎨 Design and edit posts, videos, and marketing creatives 📦 Work on packaging design and other brand visuals 📱 Create and post social media content across platforms 🔥 Stay updated with new trends and viral formats 💼 Handle Cakeman’s LinkedIn account – brand posts, updates, and announcements
Greet and assist guests in a friendly, courteous, and professional manner. • Oversee and support daily operations within your department (e.g., front desk, food & beverage, housekeeping). • Mentor and guide junior team members, assisting with training and onboarding of new staff. • Ensure all service standards, health & safety, and cleanliness guidelines are followed consistently. • Handle guest complaints or concerns promptly and professionally, escalating issues when needed. • Maintain thorough knowledge of the menu (if applicable), services, promotions, and facility operations. • Coordinate with other departments to ensure seamless guest experiences. • Monitor inventory levels and assist with ordering supplies or restocking as required. • Maintain accurate records such as shift reports, guest feedback, or incident logs. • Support management in achieving department goals and KPIs.
Operations Management Assist in overseeing daily store operations, including opening and closing duties. Ensure smooth coordination between the kitchen, front-of-house, and delivery services. Maintain cleanliness, hygiene, and safety standards throughout the shop. Monitor product display, freshness, and quality presentation of cakes and desserts. Customer Service Ensure all customers receive prompt, friendly, and professional service. Handle customer inquiries, feedback, and complaints effectively. Promote a welcoming atmosphere to enhance the customer experience. Staff Supervision Support the Store Manager in scheduling, training, and supervising staff. Motivate the team to achieve performance goals and maintain service standards. Assist in conducting staff performance evaluations and coaching sessions. Sales & Inventory Assist in achieving daily, weekly, and monthly sales targets. Monitor inventory levels and assist with ordering supplies and ingredients. Control waste and manage cost efficiency. Administrative Tasks Assist with cash handling, daily sales reporting, and banking procedures. Ensure compliance with company policies, food safety, and health regulations. Support promotional campaigns and seasonal product launches. Qualifications & Skills: Diploma or Degree in Hospitality, Food & Beverage Management, or related field. 1–3 years of experience in a café, bakery, or restaurant (supervisory experience preferred). Strong leadership and communication skills. Excellent customer service and problem-solving abilities. Knowledge of food safety and hygiene standards. Flexible to work weekends, holidays, and shifts as required. Key Attributes: Passion for desserts, cakes, and customer satisfaction. Energetic, hands-on, and detail-oriented. Team player with a positive attitude. Ability to multitask in a fast-paced environment.
Supervise Daily Operations o Oversee front-of-house or back-of-house functions during the shift (e.g., restaurant, hotel front desk, housekeeping). o Ensure smooth and efficient operations. 2. Staff Management o Assign tasks and manage shift schedules. o Monitor employee performance and provide guidance or support as needed. o Handle staff check-ins, breaks, and shift handovers. 3. Customer Service o Address guest or customer inquiries, complaints, and feedback promptly and professionally. o Ensure a high standard of customer satisfaction is maintained. 4. Quality Control o Ensure cleanliness, safety, and service standards are met. o Monitor product or service quality and take corrective action if needed. 5. Inventory & Supplies o Monitor stock levels (e.g., food, beverages, amenities) and report shortages. o Ensure equipment is functioning and report maintenance issues. 6. Cash Handling & Financial Oversight o Handle shift-end cash reconciliation and report discrepancies. o Supervise POS operations and ensure accuracy in transactions. 7. Health & Safety Compliance o Enforce health, safety, and hygiene standards. o Respond to emergencies and follow proper incident reporting protocols. 8. Communication & Reporting o Relay important information to other shift managers or upper management. o Complete shift reports, incident logs, and performance summaries. 9. Training o Support new employee training and mentoring.