Services Process and Operations Manager

Join us in securing the digital world together - where your work will make a lasting impact.

Services Process and Operations Manager

Youll be responsible for transforming how we work by establishing robust KPI frameworks, creating data-driven insights through advanced dashboards, and ensuring our teams have the tools and knowledge they need to excel. This role sits at the intersection of strategy and execution, where youll shape the operational backbone that supports F-Secures ambitious growth plans.

Bengaluru, India

Key responsibilities in this role:

• Drive performance excellence

  by establishing KPIs and creating data-driven insights that enable stakeholders to make informed decisions and track operational success

• Design and enforce governance frameworks for project execution and service operations

  , including executive reporting that ensures accountability and continuous improvement

• Optimize end-to-end processes

  by mapping, documenting, and standardizing workflows while defining clear roles, responsibilities, and tools needed for consistent service delivery

• Build organizational capability

  through competence mapping, gap analysis, and development programs that elevate team skills and foster continuous learning

• Create knowledge management systems

  including centralized repositories for templates, best practices, and lessons learned that strengthen our collective expertise

• Lead operational transformation

  by identifying and implementing improvements focused on standardization, automation, and simplification that enhance efficiency and quality

What are we looking for?

• 7+ years of experience in operations management, process optimization, or service delivery roles within technology or telecommunications sectors
• Proven track record of designing and implementing governance frameworks and KPI systems that drive measurable improvements
• Strong analytical mindset with expertise in data visualization tools (Power BI, Tableau, or similar) and process mapping methodologies
• Experience managing complex stakeholder relationships and influencing without direct authority
• Excellence in change management and driving adoption of new processes and tools
• Background in project management methodologies (Agile, LEAN, Six Sigma) with relevant certifications preferred
• Outstanding communication skills with the ability to present complex operational insights to executive audiences
• Full professional proficiency in English

You get bonus points for:

• Experience with telecommunications or cybersecurity service delivery
• Knowledge of ITIL, ISO standards, or other service management frameworks
• Previous work with global, distributed teams
• Familiarity with automation tools and workflow management systems

What you will get from us?

• Welcome to the good side

  - the home of scam protection! Work with industry-leading experts defining the future of cybersecurity and scam protection

• Be an AI pioneer, not a follower.

  Access industry-leading tools like Claude and Claude Code, with full support to integrate AI into your daily work while others are still figuring out policies. Were not asking "if" but "how" AI transforms our work, positioning you at the forefront of the industry.

• Thrive in our Fellowship culture

  where we empower, trust, challenge, and support each other in doing our best work.

• Flexible work that works for you

  - hybrid and remote options with team-agreed ways of working.

• Inclusive environment

  with flat, approachable leadership in our diverse global community.

• Comprehensive global benefits

  including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.

• Wellbeing support

  through personal coaching services and one hour per week for personal recharging.

• Continuous growth

  via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.

A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.