Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly skilled and hands-on ServiceNow Technical Architect / Lead with deep expertise in Custom Application Development, Integrations, and Performance Analytics. The ideal candidate will bring strong technical acumen, leadership abilities, and a proven record of delivering scalable ServiceNow solutions across global enterprise environments.
Roles and Responsibility
  • Lead the design, development, and implementation of ServiceNow Custom Applications.
  • Develop dashboards, scorecards, indicators, breakdowns, and widgets tailored to business needs.
  • Integrate Performance Analytics (PA) with various ServiceNow modules such as ITSM, HRSD, and CSM.
  • Define and implement KPIs, targets, and actionable insights in collaboration with business stakeholders.
  • Ensure data integrity, accuracy, and optimized data collection strategies.
  • Conduct architecture reviews, design reviews, code reviews, testing, and documentation.
  • Provide technical leadership and mentorship to junior developers and consultants.
  • Stay current with ServiceNow releases, best practices, and emerging capabilities.
  • Work closely with business and functional stakeholders to gather requirements and translate them into technical specifications and low-level designs.
Job Requirements
  • 12+ years of overall IT industry experience.
  • 8+ years of experience in ServiceNow platform development and administration.
  • 3+ years of hands-on experience in NOW Platform development.
  • 2+ years of experience in system integrations (REST APIs, web services, etc.).
  • Strong JavaScript skills with the ability to write optimized and maintainable code.
  • Excellent analytical, problem-solving, and debugging skills.
  • Must be hands-on, capable of writing and reviewing ServiceNow scripts and configurations.
  • Experience working in Agile delivery models and global enterprise environments.
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • ServiceNow Certified Application Developer (CAD) or equivalent certifications preferred.
Additional Info
The company offers opportunities for professional growth and development.

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