ServiceNow Solution Architect

Infobeans

12 - 16 years

16 - 20 Lacs

indore pune viman nagar baner

Posted:1 hour ago| Platform:

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Skills Required

servicenow oracle informatica powercenter cmdb soc information security business analysis data warehousing hrsd ilm sql server sql plsql it audit itsm solution design stakeholder management incident management grc csm etl informatica unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will your role look like

Drive the overall ServiceNow platform solution strategy, architecture, and roadmap across multiple workflows
Lead end-to-end solution architecture for multi-module implementations including ITSM, HRSD, CSM, GRC/IRM, CMDB/CSDM, Integrations, and Now Assist
Facilitate business and technical workshops to gather requirements, define use cases, and arrive at architectural decisions
Design future-state architectures that are scalable, upgrade-safe, and aligned with ServiceNow best practices
Create and own Solution Blueprints, Process Definition Documents (PDDs), data models, process maps, and interface architectures
Ensure alignment with CSDM standards, CMDB governance, and domain separation considerations
Guide delivery teams on configuration vs. customization, ensuring maintainability and upgradeability
Participate in CAB discussions, technical quality gates, and roadmap prioritization
Act as a trusted advisor to business, IT, and leadership stakeholders
Provide technical guidance on AI and automation capabilities such as Now Assist, Virtual Agent, Predictive Intelligence, process mining, and workflow optimization
Conduct solution reviews, upgrade impact analysis, and manage technical debt
Collaborate closely with Project Managers, Business Analysts, Developers, QA, and Platform Owners to ensure solution integrity across releases

Why you will love this role

Opportunity to shape enterprise-scale ServiceNow transformations
High visibility role with direct engagement with business leaders and platform owners
Work on cutting-edge ServiceNow capabilities, including AI and automation
Strong ownership, influence, and architectural decision-making authority
A collaborative environment that values best practices, innovation, and long-term platform health

We would like you to bring along

Strong hands-on experience as a ServiceNow Solution Architect
Deep platform knowledge with multi-module expertise across ITSM, CMDB/CSDM, HRSD, GRC/IRM, Integrations, and Now Assist
Proven ability to translate complex business requirements into scalable ServiceNow solutions
Excellent stakeholder management and communication skills
Strong understanding of ServiceNow architecture, governance, and best practices
Experience leading solution design for large-scale or complex ServiceNow programs

Good-to-have skills

ServiceNow certifications (preferred certified candidates only)
Exposure to AI-driven ServiceNow capabilities and automation use cases
Experience defining multi-year platform roadmaps and value realization
Prior involvement in upgrade planning, technical debt reduction, and platform optimization.

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