ServiceNow Solution Architect

Mercedes Benz

6 - 10 years

16 - 20 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

solution architect technical leadership enterprise architecture knowledge management research application development r servicenow itsm solution design compliance devops automotive engineering onboarding automotive architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead the end-to-end architecture, design, and governance of the ServiceNow platform across Customer Instances (dealers/external partners) and Enterprise Instances (internal business units, applications, assets, workflows).
Own the CMDB strategy, data models, service mapping, integrations, and configuration governance to ensure accuracy, compliance, and platform health.
Drive technical leadership for all DevOps activities, including CI/CD pipelines, automated deployments, versioning, and best-practice development standards.
Evaluate, refine, and steer new demands and enhancement requests, ensuring alignment with enterprise architecture, security policies, and platform roadmap.
Provide architectural oversight for modules such as ITSM, ITOM, ITAM, SecOps, CSM, and custom applications.
Lead solution design for onboarding new applications, teams, and customers onto the ServiceNow platform with scalable, reusable frameworks.
Collaborate with cross-functional teams (IT, Security, Business, Platform Operations) to deliver robust workflows, integrations, and service automations.
Ensure performance, availability, and reliability of both customer and enterprise ServiceNow instances.
Define coding standards, review technical designs, and guide development teams on platform best practices and architectural patterns.
Drive continuous improvement of the platform including upgrades, patching strategy, health checks, and technical debt reduction.
Act as the primary technical advisor to leadership, translating business needs into scalable architecture solutions.
Partner with vendors/partners to align on design standards, delivery quality, and future expansion needs.
Mentor internal teams, build capability, and ensure strong knowledge management and documentation discipline.

Qualification

B Tech/BE

Experience in ServiceNow Application Development & platform support

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