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ServiceNow Developer - ITSM

ServiceNow Developer - ITSM

Rarr Technologies

5 - 8 years

7 - 11 Lacs

kochi noida kolkata mumbai nagpur hyderabad pune chennai coimbatore bengaluru

Posted:5 days ago| Platform:

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Skills Required

analytical skills itsm javascript business rules performance optimization service catalog itil editor technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for an experienced ServiceNow ITSM professional with hands-on experience in designing, developing, and implementing IT Service Management solutions on the ServiceNow platform. The ideal candidate will have excellent communication and analytical skills, with proficiency in JavaScript, Glide scripting, UI Actions, UI Pages, and Catalog Items.

Roles and Responsibility

Configure and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
Develop custom workflows, business rules, client scripts, UI policies, and integrations.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Implement best practices for ServiceNow platform maintenance and performance optimization.
Prepare technical documentation and support UAT and production deployments.
Work with cross-functional teams for upgrades, enhancements, and testing.

Job Requirements

Strong hands-on experience in ServiceNow ITSM module implementation and customization.
Proficiency in JavaScript, Glide scripting, UI Actions, UI Pages, and Catalog Items.
Experience with Flow Designer, Workflow Editor, and Service Portal.
Knowledge of CMDB, Discovery, and IntegrationHub is preferred.
Familiarity with ITIL processes and best practices.
Excellent communication and analytical skills.

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ServiceNow Developer - ITSM