ServiceNow Consultant

Job Title: ServiceNow Consultant

Location: Tidel Park, Tharamani – Chennai (Work from Office)

Employment Type: Contract to Hire (1yr Auto Extendable)

Experience: Minimum 2 Years

About the Role

We are looking for a passionate and skilled ServiceNow Consultant to join our team on a

Contract-to-Hire basis. This role is ideal for individuals who have hands-on experience in

ServiceNow development and administration. While expertise across any ServiceNow

modules is welcome, experience in IT Operations Management (ITOM)—particularly

Discovery, Service Mapping, and Event Management—will be considered a strong

advantage.

Key Responsibilities

 Configure, customize, and develop ServiceNow applications based on business and

technical requirements.

 Collaborate with stakeholders and cross-functional teams to optimize and implement

ServiceNow solutions.

 Participate in the full software development lifecycle including requirement analysis,

solution design, development, testing, deployment, and support.

 Provide day-to-day operational support and maintenance of the ServiceNow platform.

 If experienced in ITOM:

o Implement and maintain Discovery, Service Mapping, and Event Management

modules.

o Ensure accurate population of Configuration Items (CI) in the CMDB.

o Enhance service visibility and incident response capabilities.

 Ensure best practices are followed in system architecture, development, and

documentation.

Required Skills & Qualifications

 Minimum 2 years of hands-on experience with the ServiceNow platform.

 Strong understanding of ITSM processes and ServiceNow architecture.

 Experience with ServiceNow modules such as Incident, Change, Problem,

Knowledge, and CMDB.

 Knowledge or experience in ITOM modules (Discovery, Service Mapping, Event

Management) is a major plus.

 Solid understanding of scripting (JavaScript, Glide API) within the ServiceNow

platform.

 Ability to analyze, troubleshoot, and resolve technical issues independently.

 Strong communication and interpersonal skills.

 Self-motivated, proactive, and capable of working in a collaborative team

environment.

Nice to Have

 ServiceNow Certifications (CSA, CIS–ITSM, CIS–ITOM, etc.)

 Experience in Agile/Scrum project delivery

 Exposure to integrations using REST/SOAP APIs