ServiceNow Business Analyst

8 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: ServiceNow Business Analyst

Location:

Employment Type:

Experience Level:


About the Role:

ServiceNow Business Analyst

Key Responsibilities:

  • Work with business units to gather, analyze, and document requirements related to ServiceNow capabilities
  • Translate business needs into functional specifications, user stories, and process workflows
  • Collaborate with developers and platform owners to ensure solution alignment and timely delivery
  • Support design and testing phases of ServiceNow implementations and enhancements
  • Facilitate workshops, UAT sessions, and end-user training
  • Identify opportunities to optimize ServiceNow usage across ITSM, HRSD, CSM, or other modules
  • Assist with reporting, dashboards, and performance metrics in the ServiceNow environment
  • Ensure system documentation, process maps, and SOPs are maintained and up to date

Qualifications:

  • Bachelor’s degree in Information Systems, Business Administration, or related field
  • 4+ years of experience as a Business Analyst, with at least 2+ years in ServiceNow projects
  • Solid understanding of ServiceNow platform, modules (ITSM, HRSD, etc.), and capabilities
  • Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps
  • Ability to create clear documentation including business requirements, user stories, and process flows
  • Strong communication and stakeholder management skills
  • ServiceNow Certified System Administrator or Business Analyst certification is a plus

Preferred Skills:

  • Familiarity with ServiceNow reporting and analytics
  • Experience in large enterprise ServiceNow rollouts
  • Understanding of integration capabilities using REST/SOAP APIs

Why Join Us?

  • Work in a dynamic, tech-driven environment with global teams
  • Opportunities to upskill and grow your ServiceNow expertise
  • Competitive compensation and benefits
  • Flexible work culture and remote options

Apply now

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